Telkom Internet Uncapped User Feedback.

Status
Not open for further replies.
I've now tried tweeting them with support number.

So far:
Calling either tech or ISP gets you nowhere
Logging a support ticket gets you nowhere.
Hellopeter gets you nowhere.
.... now trying twitter...then facebook.

Not prepared to pay almost R1000 a month for 100KB/s - if I'm lucky - and impossible browsing/streaming.

EDIT - And to add insult to injury, they've double billed me again.
 
Last edited:
I got a phone call from some tart at Telkom telling me they've made a change to my line, and all should be fine now. I told her as of 10pm last night, everything was cool, but she said the change she made will probably contribute to my line performing better. What did she do ? I hope you're sitting down ... She dropped me from a 2MB to 1MB !

Called the helpline and asked them to put me back on 2MB. All smooth sailing so far. Downloads are good, streaming is fine. I worry about some of the people that work at Telkom.
 
xrapidx said:
I've now tried tweeting them with support number.

So far:
Calling either tech or ISP gets you nowhere
Logging a support ticket gets you nowhere.
Hellopeter gets you nowhere.
.... now trying twitter...then facebook.

Not prepared to pay almost R1000 a month for 100KB/s - if I'm lucky - and impossible browsing/streaming.

EDIT - And to add insult to injury, they've double billed me again.
Click to expand...

Its not your month hey!
 
shanezn said:
I got a phone call from some tart at Telkom telling me they've made a change to my line What did she do ? I hope you're sitting down ... She dropped me from a 2MB to 1MB !
I worry about some of the people that work at Telkom.
Click to expand...

LMAOOO!!! ROFLOL!!!
 
I swear they have robots at the call centre who only know one line of questioning. No matter what you say they always do exactly the same thing, and if that doesn't work then they 'transfer you', which 8 times out of 10 results in no one answering, and the other 2 you get another robot who wants to do the same thing as the first person.
 
MickZA said:
It seems that despite the efforts of TI's technical team to inform 10210 of current problems the help desk staff exist in a parallel alternate universe :sick:
Click to expand...

Mental. If everyone was on the same page, they'd be more efficient, and probably more helpful as well. Truth be told, my experience with Telkom so far hasn't been too bad. Just the past few days, but other than that, I'm quite happy with them, shockingly.
 
30KB/s on 4MB - awesome.

And via Twitter I now have a second reference number, and still can't use the internet.
 
Pooky said:
I swear they have robots at the call centre who only know one line of questioning. No matter what you say they always do exactly the same thing, and if that doesn't work then they 'transfer you', which 8 times out of 10 results in no one answering, and the other 2 you get another robot who wants to do the same thing as the first person.
Click to expand...
Maybe if they employed full time staff in their Call Centres instead of using temporary/contract workers, they'd see an improvement...
 
16KB/s

Speedtest to US is trying to run - 0.1Mbit/s from Speedtest... the little ball on the bar is about 1/3 of the way.
 
Last edited:
I have an Afrihost account - but will try it again when I get home.

what i don't get, if I restart my router, it jumps to 500KB/s... sits there for a few seconds... then each time I check it gets slower and slower until it crawls, but erratically - so it'll go 500KB/s -> 400KBs -> 450KB/s -> 300KB/s... and so on.


Then...sometime early morning till around 7am --> 1000KB/s...

When I do speedtest.net... I get the same, one speedtest result won't complete its so slow, retry it and it gets 10Mb/s.... try again.. 4Mb/s...

on a 4MB account.
 
xrapidx said:
I have an Afrihost account - but will try it again when I get home.

what i don't get, if I restart my router, it jumps to 500KB/s... sits there for a few seconds... then each time I check it gets slower and slower until it crawls, but erratically - so it'll go 500KB/s -> 400KBs -> 450KB/s -> 300KB/s... and so on.


Then...sometime early morning till around 7am --> 1000KB/s...

When I do speedtest.net... I get the same, one speedtest result won't complete its so slow, retry it and it gets 10Mb/s.... try again.. 4Mb/s...

on a 4MB account.
Click to expand...

Hi xrapidx
What you are describing is exactly what has happened to my 10mb connection last night. This morning however at approximately 6am, great performance once again as one would expect from a fast ADSL line. I only had it since the beginning of the month and if it continues in this manner, I rather use my previous 4mb uncapped ISP which is more expensive but over a long term period was excellent. This is what we all need and pay for,i.e. continuous connectivity with a high efficiency level.
 
Gaming has been totally worthless these past two days :cry:

Tracerts to www.google.co.za and www.bbc.co.uk

Tracing route to www.google.co.za [173.194.34.183]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 12 ms 11 ms 11 ms 224-152-1.dsl.subscriber.telkomsa.net [105.224.1
52.1]
3 13 ms 12 ms 12 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 15 ms 13 ms 13 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 14 ms 14 ms 12 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 159 ms 157 ms 160 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 393 ms 394 ms 391 ms 196.25.191.146
8 397 ms 398 ms 399 ms 209.85.240.63
9 394 ms 393 ms 394 ms 209.85.253.175
10 398 ms 402 ms 422 ms lhr14s22-in-f23.1e100.net [173.194.34.183]

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 * 13 ms 11 ms 224-152-1.dsl.subscriber.telkomsa.net [105.224.1
52.1]
3 13 ms 12 ms 12 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 13 ms 13 ms 13 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 14 ms 13 ms 13 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 163 ms 163 ms 165 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 428 ms 429 ms 428 ms 93-126-245-83.packetexchange.net [83.245.126.93]

8 * * * Request timed out.
9 723 ms 592 ms 474 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 434 ms 433 ms 431 ms 132.185.255.164
11 436 ms 437 ms 434 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X