Telkom Internet Uncapped User Feedback.

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At 1am today everything died for me. No adsl and no land line. No way to report it either

Cape town

Summer greens
 
sumfinks brokkin.

"This web page is not available"

"Reload - More"

PLEASE FIX.

Last nights torrents scheduled to start at 21:00 seem OK, had the problem cleared by then?

Traffic.jpg

Edit: actually I think it might have been a 20:00 start from looking at the graph.
 
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I had massive issues with Unotelly last night.
Once I remove the Unotelly DNS everything resolved itself.
OpenDNS doesn't seem to have the same problem.

But I have seen the same problems as some of you for the past 3 nights now.

And then in a blink of any eye it all just worked again.
 
No man, this suck. 4meg line, local test. I am really getting gatvol.

2250939440.png


Code:
Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    <1 ms    <1 ms    <1 ms  192.168.11.1
  [COLOR="#FF0000"]3   816 ms   620 ms   520 ms  ti-224-156-01.telkomadsl.co.za [105.224.156.1]
  4   276 ms   324 ms   358 ms  ti-224-0-06.telkomadsl.co.za [105.224.0.6]
  5   428 ms   409 ms   534 ms  ti-224-0-13.telkomadsl.co.za [105.224.0.13]
  6    12 ms    13 ms    12 ms  165.165.216.221
  7  1148 ms   968 ms   368 ms  rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [196.
43.11.134]
  8   255 ms   291 ms   340 ms  196.43.25.138
  9   837 ms  1050 ms  1143 ms  mtn-gw.telkom-ipnet.co.za [196.25.58.18]
 10   624 ms    51 ms    16 ms  41.181.139.108[/COLOR]
 11    15 ms    15 ms    16 ms  196.44.31.97
 12    16 ms    15 ms    15 ms  196.30.1.39
 13    15 ms    16 ms    15 ms  tengigabitethernet1-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.21]
 14    15 ms    15 ms    15 ms  tengigabitethernet5-2.hr9.jnb6.za.mtnbusiness.ne
t [196.31.63.150]
 15    16 ms    15 ms    15 ms  core-router1.jnb2.host-h.net [196.30.213.108]
 16    27 ms    16 ms    16 ms  core-access-switch1-vlan1001.jnb.host-h.net [41.
72.136.53]
 17    16 ms    15 ms    16 ms  mybroadband.co.za [41.203.21.137]

Trace complete.
 
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Yeah Telkom uncapped is pretty decent..... There were bumpy rides but wow it does really feel like a premium uncapped account at a fraction of the cost...... 4Mbps flying on everything I throw at it..... games,torrents,usenet even twitch seems ok
 
Yeah Telkom uncapped is pretty decent..... There were bumpy rides but wow it does really feel like a premium uncapped account at a fraction of the cost...... 4Mbps flying on everything I throw at it..... games,torrents,usenet even twitch seems ok

Same here... Lets hope the Telkom "splitup" and LLU makes it BETTER / Cheaper and not worse...
 
No man, this suck. 4meg line, local test. I am really getting gatvol.

2250939440.png


Code:
Tracing route to www.mybroadband.co.za [41.203.21.137]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    <1 ms    <1 ms    <1 ms  192.168.11.1
  [COLOR="#FF0000"]3   816 ms   620 ms   520 ms  ti-224-156-01.telkomadsl.co.za [105.224.156.1]

Trace complete.

DSLAM congestion is the most likely cause. Log a line fault online or with @TelkomZA
 
My Youtube experience on a 4mb line
https://www.dropbox.com/s/zi38y7r0p7ai9xd/te2.mp4
Telkom reckon nothing is wrong, I reckon their exchange is more oversold than a 20 year veteran 1 dollar hooker.

Do regular traceroute tests and keep record of everything. That will prove if congestion is the problem or not. Do it at differant times of the day and night.
At the command prompt run:
Tracert capetown.spdtst.saix.net
Or
Tracert rosebank.spdtst.saix.net
Depending if you route through Cape Town or Rosebank.

Hop 1 should be the link beteeen your pc and the router and a high ping will indicate a possible problem with your pc/router.

Look at hop 2 and 3.
Pings higher than 50 will indicate some congestion with times of 120ms or higher really indicating possible congestion problems. High pings on the other hops might indicate other line issues further down the line.

It will help you if you have proper reckords.

Ensure that no programs are running when you do the tests. Disconnect other pc's, consoles or devices.
 
Torrents are maxing at about 550kBps and usenet a little slower but youtube is streaming beautifully, yet to setup unotelly but if it streams like youtube at the moment then im tempted. Im happy for my 10mb to run at half speed as long as its like this.
 
Do regular traceroute tests and keep record of everything. That will prove if congestion is the problem or not. Do it at differant times of the day and night.
At the command prompt run:
Tracert capetown.spdtst.saix.net
Or
Tracert rosebank.spdtst.saix.net
Depending if you route through Cape Town or Rosebank.

Hop 1 should be the link beteeen your pc and the router and a high ping will indicate a possible problem with your pc/router.

Look at hop 2 and 3.
Pings higher than 50 will indicate some congestion with times of 120ms or higher really indicating possible congestion problems. High pings on the other hops might indicate other line issues further down the line.

It will help you if you have proper reckords.

Ensure that no programs are running when you do the tests. Disconnect other pc's, consoles or devices.

Thanks, will keep track. However its pretty much every evening like this, during the day it seems to work, most times.
Tracert's and pings dont tell the story, i can load the pages, just no throughput, mostly almost every evening, you know, when you are home from work :rolleyes: frustrating in the extreme.
I have multiple isps as well.
Last 2 days I was bragging how good it was, then today all pear shaped again.

Heres a clip of me trying to watch my own dropbox vid, my upload on a 4mb line is faster than my transfer rate down at the moment.
https://www.dropbox.com/s/v5wq2h9x1hosbia/dropbox.mp4

Its balls man

This exchange needs some C4 perhaps, maybe then they will sort it out.

I will make a video record everyday and mail it to them, and just not pay, their min service is 50kb (pathetic I know) on a 4mb line down.
 
Last edited:
Tracert capetown.spdtst.saix.net
Or
Tracert rosebank.spdtst.saix.net
Depending if you route through Cape Town or Rosebank.

Look at hop 2 and 3.
Pings higher than 50 will indicate some congestion with times of 120ms or higher really indicating possible congestion problems. High pings on the other hops might indicate other line issues further down the line.

Traced both of those, and 2 and 3, and the rest for that matter are fine, 2 and 3 are under 50ms by a good margin.
 
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Traced both of those, and 2 and 3, and the rest for that matter are fine, 2 and 3 are under 50ms by a good margin.

But yet I have no bandwidth down, tried on tablet, latptop and obviously the pc, pc was fine this morning, and the last 2 days.
bbc
Mweb
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 17 ms 17 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 32 ms 28 ms 24 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 30 ms 26 ms 22 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 * 222 ms 229 ms 176.67.177.227
6 219 ms 223 ms 219 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 224 ms 233 ms 219 ms vl-3602-ve-226.csw2.London1.Level3.net [4.69.166
.149]
8 219 ms 218 ms 228 ms ae-229-3605.edge4.London1.Level3.net [4.69.166.1
7]
9 * 219 ms 250 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
10 * * * Request timed out.
11 * * * Request timed out.
12 219 ms 230 ms 227 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 220 ms 220 ms 220 ms 132.185.255.156
14 227 ms 221 ms 220 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

TELKOM
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 17 ms 16 ms ti-224-20-01.telkomadsl.co.za [105.224.20.1]
3 41 ms 42 ms * ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 33 ms 32 ms 35 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 31 ms 30 ms 30 ms 165.165.216.217
6 204 ms 207 ms 219 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 * * * Request timed out.
8 * * * Request timed out.
9 225 ms 226 ms 226 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 219 ms 218 ms 219 ms 132.185.255.156
11 215 ms 220 ms 217 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Openweb Gold

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 17 ms 16 ms ti-224-20-01.telkomadsl.co.za [105.224.20.1]
3 41 ms 42 ms * ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 33 ms 32 ms 35 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 31 ms 30 ms 30 ms 165.165.216.217
6 204 ms 207 ms 219 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 * * * Request timed out.
8 * * * Request timed out.
9 225 ms 226 ms 226 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 219 ms 218 ms 219 ms 132.185.255.156
11 215 ms 220 ms 217 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

That last traceroute is not on an Openweb account but a Telkom account.
 
That last traceroute is not on an Openweb account but a Telkom account.

I messed up
here it is, 5 isp's

bbc

Afrihost

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 17 ms 16 ms 105-236-1-1-esr-lo.mtnbusiness.co.za [105.236.1.
1]
3 25 ms 26 ms 25 ms ipc-recieve-ng-1a.mtnbusiness.net [41.181.201.14
]
4 27 ms 27 ms 29 ms ng-mse-1--ng-cr-1-a.za.mtnns.net [196.44.27.68]

5 25 ms 26 ms 27 ms jh-cr-1.za--ng-cr-1.za.mtnns.net [196.44.31.176]

6 26 ms 26 ms 26 ms rb-cr-2.za--jh-cr-1.za.mtnns.net [196.44.0.43]
7 26 ms 26 ms 25 ms qux--rb-dca-2.za-b.za.mtnbusiness.net [41.181.16
5.119]
8 225 ms 225 ms 225 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
9 222 ms 221 ms 221 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
10 * * * Request timed out.
11 223 ms 223 ms 239 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
12 227 ms 227 ms 227 ms 132.185.255.156
13 223 ms 226 ms 223 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Telkom


Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 17 ms 16 ms ti-224-20-01.telkomadsl.co.za [105.224.20.1]
3 180 ms 205 ms 212 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 31 ms 30 ms 31 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 30 ms 30 ms 30 ms 165.165.216.217
6 209 ms 200 ms 200 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 * * * Request timed out.
8 * * * Request timed out.
9 233 ms 226 ms 226 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 217 ms 217 ms 217 ms 132.185.255.156
11 225 ms 224 ms 224 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Openweb Gold

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 17 ms 17 ms 17 ms 196-210-132-1.dynamic.isadsl.co.za [196.210.132.
1]
3 30 ms 30 ms 31 ms 196.38.72.229
4 29 ms 30 ms 29 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 33 ms 32 ms 36 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

6 205 ms 203 ms 206 ms 168.209.201.93
7 199 ms 201 ms 216 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
8 * * * Request timed out.
9 201 ms 195 ms 201 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 207 ms 207 ms 207 ms 132.185.255.156
11 210 ms 207 ms 219 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Plugg


Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 16 ms 16 ms 17 ms 196-210-132-1.dynamic.isadsl.co.za [196.210.132.
1]
3 29 ms 30 ms 28 ms 196.38.73.85
4 29 ms 29 ms 29 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 29 ms 30 ms 31 ms core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]

6 218 ms 219 ms 217 ms core2b-dock-tenge-0-3-0-0-126.ip.isnet.net [168.
209.201.81]
7 216 ms 217 ms 216 ms bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
8 * * * Request timed out.
9 212 ms 213 ms 212 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 219 ms 219 ms 220 ms 132.185.255.156
11 212 ms 211 ms 212 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Mweb


Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 18 ms 18 ms 16 ms 41-133-72-1.dsl.mweb.co.za [41.133.72.1]
3 18 ms 19 ms 18 ms 197-82-5-250.dbn.mweb.co.za [197.82.5.250]
4 18 ms 19 ms 18 ms 197-82-2-3.dbn.mweb.co.za [197.82.2.3]
5 238 ms 229 ms 223 ms 176.67.177.227
6 218 ms 218 ms 219 ms xe-8-1-0.edge3.London1.Level3.net [195.50.124.13
3]
7 219 ms 219 ms 222 ms vl-3501-ve-115.csw1.London1.Level3.net [4.69.166
.129]
8 218 ms 218 ms 218 ms ae-121-3507.edge4.London1.Level3.net [4.69.166.9
]
9 262 ms 219 ms 219 ms BBC-TECHNOL.edge4.London1.Level3.net [212.113.14
.222]
10 * * * Request timed out.
11 219 ms 219 ms 219 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 219 ms 219 ms 219 ms 132.185.255.140
13 219 ms 219 ms 219 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.


---------

and I still can't watch youtube for all the love or money in the world with a 4mb line
:(
 
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