Telkom Internet Uncapped User Feedback.

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ranger said:
If you don't have a location set on your account to at least a province or region of South Africa, and provide no further information, it is difficult to provide feedback.

There is currently an issue with SAIX's Akamai deployment, and it seems to mostly affect people in the Western Cape, resulting in those users pulling content from the Akamai servers at MWEB, and the SAIX<->MWEB peering link is suffering from that. SAIX notified Akamai some time back. All traffic not served from Akamai or MWEB should not be affected.

For all other regions, as communicated previously, we have been having some resource utilisation problems on our traffic management platform, which still affect our Gauteng site. We upgraded the Cape Town site two weeks ago, and the upgrade for the Gauteng site will go ahead tonight as planned. The resource utilisation issue may have been contributing to problems during our peak traffic times, which are 20h00 to 22h00 on Mon-Thu and Sun, and sometimes also (to a slightly lesser degree) 14h30 to 16h00, but it could also just be due to more demand at those times. After the upgrade, we will know more.
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Hi Ranger,

As always thanks for the detailed updates.
Would these changes be the reason why downloads, especially P2P, have been so slow for me? (Durban)
 
ranger said:
A colleague tested in the office today in Gauteng, and we were getting > 1MB/s from SAIX Akamai on a TI capped account.

Are you sure you were hitting SAIX Akamai (165.165.*) and not MWEB Akamai (197.something)?
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Will have to put up the proxy and see what it's hitting

update: Ok its hitting 95.101.0.113 on Akamai, but judging by the tracert it's not a local server,
I'm going to switch back to a Telkom dns for primary and see where that leads.

update2: Ok using Telkom jhb dns, playstation network works for about 2 minutes before dropping the connection completely (I see on my routers internet sessions that all connections on the playstation close within 2 minutes). I'm changing back to google dns as primary and vox data pro on secondary.
 
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Can somebody pls give me the jhb dns settings again pls... I cant seem to find it anywhere.
 
My torrent speeds are dismal.

I have my upload speed fixed at 16kB/s and download at 128kB/s on a 1Mb/s line.

Between 12am and 8am this morning I got 1.125GB uploaded and 2.277GB downloaded...
 
ponder said:
My torrent speeds are dismal.

I have my upload speed fixed at 16kB/s and download at 128kB/s on a 1Mb/s line.

Between 12am and 8am this morning I got 1.125GB uploaded and 2.277GB downloaded...
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I think 128kB/s down is too high, most tutorials recommend 90% of max, try 90kB/s for a while (working from a practical max of 105kB/s for a 1Mb line).
 
MickZA said:
I think 128kB/s down is too high, most tutorials recommend 90% of max, try 90kB/s for a while (working from a practical max of 105kB/s for a 1Mb line).
Click to expand...

It's always been set to that and I use to get near line speeds.
 
ponder said:
It's always been set to that and I use to get near line speeds.
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From past experience setting up/down limits too high has an adverse impact on total throughput plus setting the upload limit too low will also impact download speed - it tends to be a fine balancing act on the low speed lines we have in SA.
 
Right now I'm getting between 0-10kB/s but generally closer to 0kB/s, uploads on the other hand are going at the full restricted speed.

Things are horribly wrong!
 
My psn downloads are still going, albeit still rather slow, few days for what should have been just one.
 
ranger said:
If you don't have a location set on your account to at least a province or region of South Africa, and provide no further information, it is difficult to provide feedback.

There is currently an issue with SAIX's Akamai deployment, and it seems to mostly affect people in the Western Cape, resulting in those users pulling content from the Akamai servers at MWEB, and the SAIX<->MWEB peering link is suffering from that. SAIX notified Akamai some time back. All traffic not served from Akamai or MWEB should not be affected.

For all other regions, as communicated previously, we have been having some resource utilisation problems on our traffic management platform, which still affect our Gauteng site. We upgraded the Cape Town site two weeks ago, and the upgrade for the Gauteng site will go ahead tonight as planned. The resource utilisation issue may have been contributing to problems during our peak traffic times, which are 20h00 to 22h00 on Mon-Thu and Sun, and sometimes also (to a slightly lesser degree) 14h30 to 16h00, but it could also just be due to more demand at those times. After the upgrade, we will know more.
Click to expand...

Port Elizabeth - so therefore Cape Town for traffic ?

The times and days of the week you've mentioned above are more or less consistent with the throughput issues on international streaming over netflix or Hulu Plus that I've experienced.

When the ATV cannot maintain a HD quality stream on 10meg TI uncapped, which it always could before these constraint issues appeared, I know something is up.

Would like to know the way forward if this problem persists, or what is being done currently to remediate.

Thanks.
 
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So I signed up for Uncapped on Friday. Set up my account and I've been using it for the last 2 days.

No the only issue I still have is trying to login to my account on Telkom's website. Am I supposed to just use the same password that they sms'd for my ADSL to login to their system or check the telkom mail, or what? (getting Authentication failed)
I've tried clicking on reset password and checked our home email but I haven't gotten anything there. And I can't login to the telkom email as it is giving me the same issue as with the account where it just says incorrect username or password.

Any suggestions?

EDIT: OK. I see there is a mailbox activator on their site that I didn't see before

So I can get into email now, but still not my account...
 
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