Telkom Internet Uncapped User Feedback.

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The last two days my internet has been crap. :(

Pings sitting at 480ms - 600ms... Was flaying before this. Hope this a temporary issue!
 
I haven't paid them yet and I won't until it is fixed or I get word from them regarding the rebate I have discussed with the billing department for crappy access.

They can cut the line if they want because it is basically useless as it is.

I've also logged a dispute with them. Will they just give a rebate on the pro rata of the Data account, or will the calculation of the rebate include the Line portion as well?
 
I am struggling with almost everything, this past week. :(
 
I actually believe that it is a shortage of bandwidth. It was posted a while back that they are strugeling with the amount of international bandwidth and that is expensive or something to that affect.

If I recall correctly some additional bandwidth were aquired and allocated for Cape Town sometime in November 2013. There was immediately an improvement in overall experience.

At the same the Telkom line speeds were upgraded. Obviously Telkom would have taken the upgrades in account.

I think where the problem started is that in that same period, many of the series episodes came to halt for the Thanks Giving holiday and in general for December.
Most episodes resumed and got aired from the 6th of January.

It seems the Cape Town users for the various ISP'S's are much heavier on downloads.

I can recall another ISP mention this and they could not understand why Cape Town was so heavy on bandwidth.

So my theory is that TI underestimated the affect of the upgrades, the holiday season and the lack of series episodes to download via torrentd and Nzb's.

The problems seems to have started on the 6th, the very day the episodes started to air again and there with P2P, Nzb's and other Http downloads with many people returning from holdiday and also returning to work.

I'm not stating this as facts, but just my take on this.
Couple this with that TI is not coming out and responding with anything official, we are in for a long trouble some period if true. IPC bandwidth issues are not sorted out in a week or two.
 
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I've also logged a dispute with them. Will they just give a rebate on the pro rata of the Data account, or will the calculation of the rebate include the Line portion as well?

I believe they take your total subscription into account minus line rental.
 
As long as you can bypass Cape Town things are Ok...

International test:

2454993269.png
 
All a bit weird:

Afrihost free 1GB
Last Result:
Download Speed: 1621 kbps (202.6 KB/sec transfer rate)
Upload Speed: 375 kbps (46.9 KB/sec transfer rate)
Latency: 22 ms
1/12/2014 9:59:02 PM

Telkom uncapped
Last Result:
Download Speed: 1606 kbps (200.8 KB/sec transfer rate)
Upload Speed: 209 kbps (26.1 KB/sec transfer rate)
Latency: 614 ms
1/12/2014 10:02:50 PM
 
They have fixed the International latency (on the whole) by applying a blanket throttling policy.Latency and d/l speeds appear to be better on a speed test but in real (my obective opinion) streaming and downloading) time it is piss poor. I can cope with a reseller having to do this (they can only provide bandwidth a per pro their limit or capacity). However, it is telkom here. The National Carrier. If a Telkom Rep/executive wishes to dispute their **** up (as Ranger stated months ago they had provisioned enough capacity) then please man up and put your head above the parapet. don't get me wrong, I always ensure I have a back up a/c with any ISP however this is the so called National Carrier. How does that bode for the rest or the future.
 
Well, what annoys the hell out of me is the fact that I've had to revive my Afrihost 4mbps Home Uncapped account just to be able to do.. well.. anything on the Internet. Which means I'm paying for 2 uncapped accounts this month, because Telkom is hopping, skipping and jumping around delivering piss-poor connectivity.
 
You know what really grinds my gears?

Telkom 10 Mbps Uncapped (Connected to 30Gbps Metro Ethernet exchange):

Sync.JPG

3227380906.png

Afrihost 3G via Huawei E5331 WiFi dongle:

3227370645.png

:mad:
 
At least I could play last night - 3-5 second lag in game - at least I was not DC'ing every other 15 minutes.

Not good, but better ...
 
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