Telkom Internet Uncapped User Feedback.

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Internationa speeds are still a lil flaky here in Durbs.
Did a test downloading a 500MB file via HTTP and the speeds was very erratic.
Up and down. Speed kept see-sawing from 30kB/s to 400kB/s and back down again.
Still an improvement on how its been the last 2 weeks at least.

Thank you to Ranger and team for identifying the issue and working to resolve it.
Looking forward to getting my Interwebs back to how they were over December holidays :D
 
TelkomZA said:
Morning

TI Official response update.

“Telkom Internet has identified the specific cause of slow speeds and high latency on some international internet traffic that some ADSL customers were experiencing.

Investigations conducted over the past few days, in collaboration with Telkom’s third party vendors, has pin-pointed and confirmed the exact location of the fault on the International network links. A temporary solution has been implemented in order to reduce the impact the fault has on our customers and our network while we continue working towards a permanent resolution. Telkom Internet’s technical team continues working closely with its international vendors to permanently resolve the fault as expeditiously as possible.

Telkom Internet apologises to affected customers and assures them that the matter continues to receive priority attention. The ISP thanks its customers for their patience while it continues working around the clock, with its vendors, in order to return services to normal.”

Regards^CO
Will post further updates as they become available.
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GROAN tested and it as bad as before connection dropping doing a simple speedtest twice, so along with high ping Telkom still sucks. None of which are present on my emergency account (other ISP)
A week later you cannot be talking "A temporary solution" you are an ISP for Fsakes, people cannot be expected to continue paying you while you either in-service train a bunch of morons on line fault repair or run around looking for money? Either employ a decent network engineer to locate the fault and fix it. How hard could that be or get a bridging loan from your mother company to pay for more capacity lol
 
ranger said:
Wrong. The true test is from 20h00 to 23h00, and we passed that in Gauteng, and might need to write the ''her" for Cape Town.
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Well, I couldn't stream anything between those hours apart from YouTube.

Right now, I'm streaming just fine but I know that will come to an end at 8AM
 
wow my mweb account is back to normal ping and dl speeds. have not test my telkom account yet
 
SHVAK said:
GROAN tested and it as bad as before
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I don't think you have posted a traceroute, so that doesn't help anyone.


run around looking for money?

...

Either employ a decent network engineer to locate the fault and fix it. How hard could that be or get a bridging loan from your mother company to pay for more capacity
Click to expand...

The problem at present is not on our side, we have proved that.

In the current environment, we can't overspend on bandwidth temporarily, because of competitors who run crying to regulators "just like that".

Since we can prove that 10% of our international traffic should be local (according to written/signed agreements/contracts), we will try and get an agreement that we can get 10% additional capacity at the cost of whoever is at fault until the problem is fixed. Of course that can't occur over night.
 
@Ranger, greetings bud.

Let me preface my semi-complaint with the following. I truly appreciate having you as an active participant in this forum. It's nice to have a knowledgeable rep on the forum as opposed to the read from the script call centre staffers.

I am aware that Telkom ISP has indicated that all issues have been resolved - I just want to point out my little problem.
I have been unable to log into online services for Call of Duty Ghosts Multiplayer using my Telkom ISP uncapped account. This is not isolated as the other 6 members of my group have the same issue. I was forced to purchase an unshaped account for gaming through another provider. This account logs on - without fail.
This issue started from Saturday 11/01/2014. I currently do have a fault open (11CRK100114) with Telkom proper as well relating to my ADSL line deteriorating and now my landline has gone dead - so the issue is just being compounded.
 
iDOL said:
I am aware that Telkom ISP has indicated that all issues have been resolved - I just want to point out my little problem.
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That's not what I have read... they have admitted that they still have a problem and have put a temporary fix in place...
 
MickeyD said:
That's not what I have read... they have admitted that they still have a problem and have put a temporary fix in place...
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Thank you, only saw the communication now in the other thread after posting this. Well from the point of view of some of the CC staffers - the world is perfect and there's nothing wrong at all - despite our protestations to the contrary.
 
iDOL said:
Thank you, only saw the communication now in the other thread after posting this. Well from the point of view of some of the CC staffers - the world is perfect and there's nothing wrong at all - despite our protestations to the contrary.
Click to expand...
They are still reading from the old script :p
 
Tried to connect to Netflix after 12AM, but still no luck. My Youtube buffered for 8 minutes for a 2 minute video. This is unacceptable. Maybe Telkom must give us some feedback on how they will compensate (reimburse) customers for this problem since I already received by Telkom statement and they expect me to pay on time!!! In my books they are already rated the worst ISP for 2014!!!
 
Will_717 said:
Tried to connect to Netflix after 12AM, but still no luck. My Youtube buffered for 8 minutes for a 2 minute video. This is unacceptable. Maybe Telkom must give us some feedback on how they will compensate (reimburse) customers for this problem since I already received by Telkom statement and they expect me to pay on time!!! In my books they are already rated the worst ISP for 2014!!!
Click to expand...

It's a good thing we don't all subscribe to your book then.
Working great on my side as usual.
Streamed HD content all night last night.
 
Did anyone notice Telkom notified us on the 13th and again on the 15th?
Did anyone check their mailboxes?
 
Electric said:
Did anyone notice Telkom notified us on the 13th and again on the 15th?
Did anyone check their mailboxes?
Click to expand...

Yep - it was TelkomZA's post verbatim:

Dear Subscriber
Telkom Internet has identified the specific cause of slow speeds and high latency on some international internet traffic that some ADSL customers were experiencing.

Investigations conducted over the past few days, in collaboration with Telkom’s third party vendors, has pin-pointed and confirmed the exact location of the fault on the International network links. A temporary solution has been implemented in order to reduce the impact the fault has on our customers and our network while we continue working towards a permanent resolution. Telkom Internet’s technical team continues working closely with its international vendors to permanently resolve the fault as expeditiously as possible.

Telkom Internet apologises to affected customers and assures them that the matter continues to receive priority attention. The ISP thanks its customers for their patience while it continues working around the clock, with its vendors, in order to return services to normal.
Regards
Telkom Internet Technical support
 
I must say, although there was a slip-up recently, my past and present communications with the Telkom team here on MyBB leave me very satisfied that they will do their utmost to get stuff sorted for us.

Thumbs up.
 
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