Hectic
Executive Member
Blacklight Retribution on Ps4 = 520 - 600ms.
Could you test yours, if you have downloaded the game?
Not sure if it is Telkom or the servers.
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Telkom Internet Uncapped User Feedback.
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Blacklight Retribution on Ps4 = 520 - 600ms.
Could you test yours, if you have downloaded the game?
Not sure if it is Telkom or the servers.
O
I'm sorry, you guys care, but you've been down for two weeks now and can't do much on weekends? In my job when **** goes bad no one has weekends.
Again, if you care, why have there only been two updates in two weeks.
And again, why are none of the faults logged responded to? They are just closed.
I can go on... but its pointless.
So far, I've only seen compliments to two Telkom staff, yourself and some guy named Charl.
Compared to company size, the stats aren't in favour of those who care.
I'm sorry, you guys care, but you've been down for two weeks now and can't do much on weekends? In my job when **** goes bad no one has weekends.
Again, if you care, why have there only been two updates in two weeks.
And again, why are none of the faults logged responded to? They are just closed.
I can go on... but its pointless.
So far, I've only seen compliments to two Telkom staff, yourself and some guy named Charl.
Compared to company size, the stats aren't in favour of those who care.
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supervegeta41
Well-Known Member
You seem to be the lucky one, I am still getting bad latency:"(
Well the 16 January you said that the course of action you've chosen will take 2 - 3 days to implement.
Day 3 is fast approaching and people are still battling with high latency and horrible throughput. Luckily things are better my side... (Touch wood).
Jonty97
Member
One hopes that Wholesale has been requested to execute Telkom in its entirety. Day 13 for me, left it for a couple of days and then reported it (spent hours waiting for the phone to be answered) only to be taken through the Telkom handbook (Janet&John book of fixes). Emailed Charl (TelkomZA) on the 7th. Still had no response directly. Just got the updates from following this thread. Worse than ever today. In 1997 I managed to stream radio better than I can do today (and I am trying as it is the only thing that will offer an attempt of streaming).
Hi Ranger, whilst i respect what you do i cannot say i agree with the way this is playing out, business hr traffic seems to be working fine, am sure if a pole was taken this would be the case however it seems when residential use is at a peak, there seems to be an issue, looks to be a case of someone not wanting to pay for what they see " as unnecessary bandwidth usage" whilst i understand there may be a problem experienced with a 3rd Party, that's Telkom's problem not everyone's problem, we pay for a service and expect it. If Telkom cannot provide what they agreed to then they should refund this month's money to all parties affected. Not to be funny, perhaps you need to suggest that to you PR department because they are going to need it after this fault.
Hectic
Executive Member
@Ranger: Gaming
Pc games issues are being addressed because a server address can be given and test results can be presented. Can you please tell me how PS3, PS4 and other consoles games are being addressed? I only have one game that indicates latency and am not aware of a method that will alowto see the server address I'm connected too, other than mabe setting up a proxy.
Pc games issues are being addressed because a server address can be given and test results can be presented. Can you please tell me how PS3, PS4 and other consoles games are being addressed? I only have one game that indicates latency and am not aware of a method that will alowto see the server address I'm connected too, other than mabe setting up a proxy.
copacetic
King of the Hippies
The game is Path of Exile, and this is the server IP:
37.58.67.217
Telkom test account:
Telkom uncapped account:
Tracert to server:
Tracing route to 37.58.67.217-static.reverse.softlayer.com [37.58.67.217]
over a maximum of 30 hops:
37.58.67.217
Telkom test account:
Telkom uncapped account:
Tracert to server:
Tracing route to 37.58.67.217-static.reverse.softlayer.com [37.58.67.217]
over a maximum of 30 hops:
Agree with you 100%
Good point. It's like being hired to build a house then not putting the roof on and expecting all of your money to be paid... Though that is paid in advance, it is still basically the same concept.
That said, things have been good here in PMB. It's not too responsive occasionally when loading pages, however there is very little lag in League of Legends (240~270ms), and speeds are good aside from P2P and international streaming (twitch.tv).
ranger
Expert Member
Please read a bit more carefully. The minute we get word from relevant service providers, no matter what time of day or night or weekend or public holiday, we will implement. But, until they execute our commercial order to some point, there is not much we can do to improve e.g. p2p or Netflix.
Communication policies are quite strict, and very senior people need to sign off on them.
I can't speak for the call centre(s). I shouldn't give my opinion on the call centre strategy or management either.
All I can do is give you guys unofficial updates, and with the feedback you provide consider some tweaking we can implement ourselves to address specific issues if they won't adversely affect other things.
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ranger
Expert Member
There is simply more demand during 'entertainment hours' than 'business hours', due in part to our demographics.
Firstly, we are fixing it at our cost, which was already committed on Thursday.
Secondly, please be aware that line speed upgrades from 1Mbps to 2Mbps started this week. A number of people complaining in this thread clearly have dslam congestion, and if it started this week would probanly be the result of the line speed upgrades.
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ranger
Expert Member
Note, I didn't ask for IPs.
Thanks for the feedback ranger, appreciate it.. seems you are in quite the melting pot here, just seems weird to me... that's all wholesale this wholesale that seems like internal politics to me, congestion on dslams with upgrades which should have been prepared for they should have done the maths... especially after all the articles stating they have the infrastructure to handle this.. have a good weekend...
Should one report the server url or region rather than an IP address in that case? I'd think an IP/IP range is more meaningful than saying "EU servers are lagging."? Or do you simply intend to say that either is fine, and whichever is easier to get should be reported?
Hectic
Executive Member
Okay thx for the reply.
So if we have an issue with a game we can just indicate the Game's name and Platform?
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wingnut771
Honorary Master
and where you are and what server
Hectic
Executive Member
Now that is the problem.
How do I know which server I'm connected to on my PS3/PS4?
Hence my original question.
ranger
Expert Member
I didn't ask for server. Provide the platform, game title, and which region you are situated in, and I will see what we can do. No promises though, I will still need to get approval for anything I propose.
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