I appreciate all your help. You coming on this forum is much appreciated. However I'm tired. I'm tired of the long waiting times for support. I'm tired of knowing more about a problem than your call centre agents.
And, I had done the effort to find out what was happening with your upgrade, and logged a ticket with the exact details to resolve your upgrade, so that your problems should be resolved by tomorrow.
I can afford a more expensive option and have decided to just change ISPs. I rather pay an extra R100 a month but at least be told when I'm being soft capped etc. I have given my 30 days notice as required by TelkomISP. Its simply this:
I bought an uncapped line so I would not worry about how much I use nor the abilty to access the line. I have not had any issue with being shaped for high usage however have a huge issue with the line becoming unusable.
Another issue is with being used as a GuineaPig while Telkom tries to test and implement a softcapping structure of some sort without informing its customers.
(If I comment here, I fear I will say something that will upset my colleagues)
If you are part of the team structuring the softcapping let me say that you might just be failing.
I am in the technical team that implements what our business colleagues specify. If things aren't working to spec, or if there are technical issues to assist with, I do what I can. I have provided my input to business.
I have forwarded an e-mail to support as you have suggested but have feeling it will fall on deaf ears. (Since I had similar problem in Feb and you guys couldn't fix it than and have decided to try to do it again)
Which problem? If you refer to ticket 285976, we tested the problem you reported in the ticket, and could not reproduce (tested the same day in Gauteng, took a bit more effort to get someone to test in the Cape Town site), and you should have received an email to that effect when the ticket was resolved. The two tickets from Feb (15th, 22nd), well, that is water under the bridge, and they were resolved towards the end of Feb for everyone by lifting the AUP.
What we the customers are saying: You are not telling us in writing what is going on. My phoning telkom repeatedly was unnecessary and a waste of my time
We originally designed AUP enforcement with an HTTP redirect (similar to how 8ta works), but the ADSL regulations can be interpreted to disallow this (even if it is more customer-friendly), and Telkom isn't keen on regulations that can be interpreted (but, with regulations that are approx 7 years old, and were originally drafted to try and force Telkom's hand into providing unlimited uncapped, they hardly seem relevant or consumer-oriented any more). So, on the technical side, a lot of work has gone down the drain, and email notifications haven't been ported yet, but should be completed soon. Beyond that, the remaining issues are decisions above my pay grade.
Here's a Gist of the e-mail
Please provide another ISP who provides their comprehensive shaping policy for uncapped accounts in writing, because:
1)Our call centre doesn't have this information (they have the ability to see if a user will have fair usage enforcement applied or not, but the details
2)Most other ISPs are vague. Some say they don't do any protocol-based shaping, but then when they have an outage, they say they prioritise business-critical traffic (IOW, they do protocol-based shaping). Others say they don't do protocol-based shaping, but then provide you with a tool to make your torrents go faster for 5 hours a month, in other words, they do protocol-based shaping.
So, I don't see that your demand for 'the new softcapping policy' will be satisfied tomorrow, and I don't want to waste other colleagues' (busy staff, the ones in the background who have to deal with the messes created by the call centre) time if you're cancelling.
