Telkom Internet Uncapped User Feedback.

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ranger could you please just quickly let me know if Telkom does pro-rata billing on their uncapped? I need to sign up for next month and I want to know whether I should sign up a few days before the end.
 
ranger said:
And, I had done the effort to find out what was happening with your upgrade, and logged a ticket with the exact details to resolve your upgrade, so that your problems should be resolved by tomorrow.
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Thanks.

The rest of your feedback if fair.

On a lighter side and just general comment: perhaps we long time customers have been spoilt by the old uncapped system where usage was not an issue and the new changes are harder to accept.
 
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MightyMuffinMan said:
On a lighter side and just general comment: perhaps we long time customers have been spoilt by the old uncapped system where usage was not an issue and the new changes are harder to accept.
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Some long time customers maybe.

Me, I'm very happy with the February changes, capped and uncapped :)
 
ranger said:
Your upgrade has not come through.

It looks like someone tried do upgrade you, but the workflow was not completed. I have logged ticket 301335 on your behalf to our provisioning team to resolve/complete this upgrade and/or investigate why it was not completed. This should be resolved tomorrow morning.
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Line has been upgraded. Seems fine. Will test gaming later tonight. I get the impression problems have to do with the softcapping policy and for some reason the softcapping policy is degrading line quality in terms of stability (not talking about the line speed reduction)
 
ranger - can you please tell me - more or less - how many Gigs can I download on a 4mb account before getting throttled?
 
Guys with 2meg account's have posted that they did 360 - 390GB if I recall correctly?
I would hope for close to double that on 4meg?
 
diane7 said:
My 1 meg uncapped account was throttled when I reached about 132 GB.
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So the shaping policy is back in effect, know to figure out whats a safe number based on your line.

I'm sure people will have varying results. As ranger explained they not obligated to divulge any numbers. Its basically a fact that most isp's aup's will remain vague where shaping is concern.
 
Seems like the 4Mb users are getting shafted again, as usual.

if 1Mb is around 130Gb and 2Mb is 260Gb they should probably cap the 4Mb at 500Gb. But no, lets have double the line speed but only give them slightly more capacity to download and cap them at 360Gb.
 
whatwhat said:
Seems like the 4Mb users are getting shafted again, as usual.

if 1Mb is around 130Gb and 2Mb is 260Gb they should probably cap the 4Mb at 500Gb. But no, lets have double the line speed but only give them slightly more capacity to download and cap them at 360Gb.
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Actually MightyMuffinMan was capped at 360GB on a 2Mbps account which he thought had been upgraded to 4Mbps. Ranger has sorted out the upgrade (posts #1626/1627) and MightyMuffinMan has yet to comment on the upgraded performance.
 
This was reported during March?
Total downloaded (2 MB uncapped) - 386GB
Total uploaded - 45 GB
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That is about 400GB on 2 meg. That is why I said that I would be happy with double that or close to it.
So if I know I can do in the region of 750 - 800GB on 4Mbps, I would be happy.
I have never downloaded that many GB or even close to it, but I would like to know that if I wanted to, I could. I have done about 200GB if the the SAIX stats can be trusted.

My account have acted very strange the last week, but I'm still checking my pc for possible problems.
I don't have access to that tracker, so I can't say if I'm shaped.
 
xrapidx said:
bit confused by all the posting above? Are they soft capping again?
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Once you reach a certain unknown number, likely month on month you will apparently get an email from Telkom informing you that you are using a disproportionate amount of data that is affecting users that are paying the same as you and using much less data.

As such they will throttle you down to something like 1mb on a 4mb line.

Something like that anyway.
 
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