I'm loving the silence from the TI internet team here on myBB............. We have gone from excuses to extensions to excuses to silence.
Been very busy.
There were some bugs in the traffic management policy delivered by the vendor that was deployed on the weekend. It also resulted in excessive resource utilisation on Monday afternoon and evening (causing the slow response). Bugfixes (some supplied by us and vetted by the vendor, some supplied by the vendor) we deployed yesterday around 14h00 to prevent hitting the high CPU utilisation.
The bugfixes resulted in an unexpected change (the traffic management policy is now working exactly, whereas previously it was over-shooting by 10%). Unfortunately, the behaviour could not be verified in QA, as we are missing one component that is related in this interaction (we will add this component to QA before we make any further changes).
We were informed by the call centre around 22h30, and increased the bandwidth values by 10% last night at 23h00 to accommodate this difference.
Unfortunately, I made a one-character typo when implementing in Bellville, which resulted in very little traffic going through the site. It took a while to show up, and I fixed it as soon as I noticed it.
The experience in Gauteng looks good, and the numbers in Bellville look very similar, but we will keep an eye on it today.
Please keep providing feedback. Other people are also reading the thread, and even if I don't always reply, the feedback does help us improve the experience you receive.