Telkom Internet Uncapped User Feedback.

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Something has changed overnight....

I was unable to get more than around 10kb during the day on P2P and around 40 to 50kb at night with huge gaps i.e. speed up and down the whole time. Last night it ran at around 90/100kb (1Meg line) and stayed at that speed almost the whole night through.

Gaming still a problem though. Checked my son's League of Legends and the ping remained above the 650/700 area for most of the night.
 
I'm TeamViewer'd onto my home PC. Running a 1.3GB http download at a steady 216kbps on 2MB Uncapped at the moment. Past few days have been great.
 
Ok sorry all jumped the gun :( back to SNAFU land here. just ran another trace route and hop 3 is back up in the 100ms range.

Does anyone know how to find out if they have broken something at the exchange, or are maybe doing an upgrade (ok, I admit was being a little optimistic on that one).

1 thing I did notice was this morning I had an IP of 105.224 and now I have an IP of 105.225. Wondering if that may be making some sort of difference.
 
Yuu said:
Well, i know i am going to be slowing down around 800GB +- since i reached that and didn't get throttled. Am the guinea pig here guys, relax :D.

Am so lazy to update with usage so expect it sometime this month :p.


This usage is browsing, YTubin' and grabbing my usual dose of itunes rips of tv shows recently out. The Sopranos 1080p to replace my 720p versions :p. Am QoQ (Quality over Quantity) kinda guy :).

Only crying is HDD space running out, there is never enough to archive but always enough time to watch ;-).
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Im with you on that, i'd rather download a 1.2 gig 720p copy of an Episode of a series i really like, and wait for it, then settle for a standard rip....
 
My internet has never been as schitty as what it was for the last couple of days!!!

Last night I was on facebook while lying in bed and every few minutes I'd get a "Not connected to internet" error. After a few seconds it'd connect again. I have three routers at home (only one facing the WAN) and swapped them around and still the same issue, so its not a router.
 
Odd that some guys have crap and others not, then it switches around - I've been fine this week.
 
xrapidx said:
Odd that some guys have crap and others not, then it switches around - I've been fine this week.
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I couldn't agree more, im seeing everybody really going off about TI, but im honestly not even close to getting any issues on my 2meg Uncapped TI...

I even just Teamviewed my pc to check something, and fired up the new Jay Z album Magna Carter Holy Grail (Torrent) i added 6 minutes ago, and it is completed.... (I know its not a good idea to run Torrents during office hours, but i had to have this album!!)
 
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69Joka69 said:
I couldn't agree more, im seeing everybody really going off about TI, but im honestly not even close to getting any issues on my 2meg Uncapped TI...

I even just Teamviewed my pc to check something, and fired up the new Jay Z album Magna Carter Holy Grail (Torrent) i added 6 minutes ago, and it is completed.... (I know its not a good idea to run Torrents during office hours, but i had to have this album!!)
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I had a couple weeks of mild frustration, with having to constantly reboot my router to get back to 2MB speeds, but over the past few days I haven't had to do it once, so all good. Price wise, it works out fine for my pocket, and service is something that's hit and miss with all ISP's, I'd say. Surprisingly, I've had the best service from Telkom so far, both telephonically and whenever a technician visited my home.
 
@ranger

I got a new modem/router and phoned 10210 to see if I could sync at 10 now (previously only at 8) and the guy said I was syncing at 10MB now, but the router stats say 8 only. He also opened a fault for some reason, not sure why? And ever since he did that I'm convinced that my internet portion of my line was downgraded. Could you check this for me?
 
shanezn said:
I had a couple weeks of mild frustration, with having to constantly reboot my router to get back to 2MB speeds, but over the past few days I haven't had to do it once, so all good. Price wise, it works out fine for my pocket, and service is something that's hit and miss with all ISP's, I'd say. Surprisingly, I've had the best service from Telkom so far, both telephonically and whenever a technician visited my home.
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I agree, i mean i moved from MWEB 1 meg uncapped coz of the price difference, and a friend of mine moved to TI from MWEB and told me about the speeds he gets, and the amount he can download, and i just said scr3w it, im leaving, and never looked back since..... Very happy with TI, (also had a hiccup here or there in May, but that was my own doings, downloading tooooooooo much from the interwebs!).
 
frailwings said:
@ranger

I got a new modem/router and phoned 10210 to see if I could sync at 10 now (previously only at 8) and the guy said I was syncing at 10MB now, but the router stats say 8 only. He also opened a fault for some reason, not sure why? And ever since he did that I'm convinced that my internet portion of my line was downgraded. Could you check this for me?
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Please pm me your username and I will try and check for you.
 
LomWoss said:
Ok sorry all jumped the gun :( back to SNAFU land here. just ran another trace route and hop 3 is back up in the 100ms range.
Click to expand...

Please post the trace.

1 thing I did notice was this morning I had an IP of 105.224 and now I have an IP of 105.225. Wondering if that may be making some sort of difference.
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No, we don't rely on IP addresses pools for any traffic management (as SAIX used to). IP blocks are deployed automatically by Telkom wholesale, so they aren't guaranteed to be contiguous.
 
I've had a good day in general on my 4Mbps line in Kirkwood. EC.
Latency doesn't show the crazy high pings anymore, but line quality is still bad. Not sure if something has changed on my side or if it is part of the Telkom changes of the last month or so.
I used to have "A" quality line for local and "B" quality for international.
Now I mostly have "C" and "F", although it does fluctuate between "B" and "C" for local and International.
 
ranger said:
Please post the trace.
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Here is the trace from this morning :

C:\>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.251.195]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 8 ms 9 ms 9 ms 224-40-1.dsl.subscriber.telkomsa.net [105.224.40.1]
3 132 ms 128 ms 132 ms 224-0-6.dsl.subscriber.telkomsa.net [105.224.0.6]
4 140 ms 139 ms 138 ms 224-0-13.dsl.subscriber.telkomsa.net [105.224.0.13]
5 * 144 ms 145 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.37]
6 314 ms 317 ms 311 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
7 327 ms 329 ms 334 ms 93-126-245-83.packetexchange.net [83.245.126.93]
8 * * * Request timed out.
9 * * * Request timed out.
10 339 ms 342 ms 338 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 332 ms 332 ms 328 ms 132.185.255.140
12 332 ms 329 ms 332 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.


ranger said:
No, we don't rely on IP addresses pools for any traffic management (as SAIX used to). IP blocks are deployed automatically by Telkom wholesale, so they aren't guaranteed to be contiguous.
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I guess its one of those, that you hoping it something nice and simple that can be fixed.
 
I logged a ISP fault cause of the GOD AWEFUl LATENCY on this very annoying telkom account and got the worst reply you can expect...... Wow it took them about 3 days just to do this...... Shocking

I just think I should report a fault the whole time and let a techie come out every single day..... Just waste my time and waste Telkom recources until it is one day fixed again.... But I guess I will fall pregnant [I'm a guy] before that even happens.....


"Thank you for emailing Telkom Internet Technical Support.



I recreated the service port from my side, please restart your modem and try again, if you are still experiencing a problem please go the following website http://www.speedtest.net and run a speed test with the results kindly contact 10210 options 1 and then 1 again for fault reporting or on https://secureapp.telkom.co.za/assurance/public/troubleshooter. Alternatively you may send an sms with your faulty landline number to 0123210212 to have the line and exchange tested."
 
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cavedog said:
I logged a ISP fault cause of the GOD AWEFUl LATENCY on this very annoying telkom account and got the worst reply you can expect...... Wow it took them about 3 days just to do this...... Shocking


"Thank you for emailing Telkom Internet Technical Support.



I recreated the service port from my side, please restart your modem and try again, if you are still experiencing a problem please go the following website http://www.speedtest.net and run a speed test with the results kindly contact 10210 options 1 and then 1 again for fault reporting or on https://secureapp.telkom.co.za/assurance/public/troubleshooter. Alternatively you may send an sms with your faulty landline number to 0123210212 to have the line and exchange tested."
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Please PM me the ticket number.
 
I have just done a speedtest on my 4mb uncapped account.

0.17 Mbps down...

changed to my fnb account and I got

5.23 Mbps down.

Are we really expected to pay for this god awful service. Even at 25% off this is quite ludicrous...
 
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