Telkom Internet Uncapped User Feedback.

Status
Not open for further replies.
Anben G said:
I don't feel so bad now...

The strange thing is in the mornings and during the day my connection is fine. I'm thinking about giving up and going back to the 2mb account where I had no issues at all.

Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 6 ms 7 ms ti-224-24-01.telkomadsl.co.za [105.224.24.1]
3 13 ms 11 ms 12 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 9 ms 8 ms 9 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 10 ms 10 ms 10 ms 165.165.216.221
6 33 ms 32 ms 32 ms wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [196.43.11.22]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [196.43.11.22] reports: Destination net unreachable.

Trace complete.
Click to expand...

I have the same problem as you and Awesum.
During the morning and day till around 3pm I get full line speed (3.43MB as per speedtest) thenI can watch the speed degrade till it reaches around 1MB. This continues till around 10 or 11pm and then its back to normal.
TelkomZA says that the Master uplink on my DSLAM is congested and that Telkom is aware of the issue and they will be fixing it.
I wish he could give me an ETA tho :(

Funny thing is when I was on 2MB I can't remember a time when I wasn't getting full line speed regardless of the time of day or night.

Speedtest done at 7am this morning :)
http://www.speedtest.net/result/2883614569.png

Lets see how it fairs as then day goes on
 
Gboss said:
I wish he could give me an ETA tho :(
Click to expand...
We south africans really do condone (through complacency) the worst of treatment. Imagine if a plumber pitches to fix your geyser and can't tell you when he will be finished.
 
Demon7 said:
my PSN downloads kept failing so I configured it with an open DNS... without wanting to jinx it.. it seems to be working since I assigned those DNS servers.
Once it completes I will post here for you to add to your router, as will I.
208.67.220.220
208.67.222.222
Click to expand...

Thanx Demon, this really worked for me

Tracing route to www.google.co.za [74.125.233.56]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 7 ms 8 ms 6 ms ti-224-200-01.telkomadsl.co.za [105.224.200.1]
3 8 ms 7 ms 8 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 7 ms 7 ms 7 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 8 ms 8 ms 8 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 31 ms 31 ms 31 ms 196.43.52.42
7 30 ms 30 ms 29 ms 196.43.26.106
8 32 ms 32 ms 32 ms 72.14.212.1
9 30 ms 30 ms 30 ms 64.233.174.21
10 30 ms 30 ms 30 ms jnb01s01-in-f24.1e100.net [74.125.233.56]

Trace complete.
 
image.jpg

Hi Ranger

Fernglen PE speeds this evening on 10meg uncapped, rivaling 56k dial-up.

Line stats perfect. First issue since joining a month ago.

Live on top of the DSLAM.

Any ideas why it's crawling ?
 
I'm also still sitting with browsing issue's.
Line stats and test are good, but browsing is terrible. The pages would time out and then suddenly come alive or it would take forever to open the page. Sometimes it would say that the page does not exist or has been moved and that it could be some resolution error.

Facebook pages would load without any pics or videos.
 
Demon7 said:
still going.. small update.. 627MB but kept failing on about 20%...
currently on 56% after changing DNS server address.

75% now
completed first time without an error...
After countless attempts for days now.
Click to expand...

Hmm, there is no reason why DNS should in itself cause a download to fail at 20%.

We did hear from people at SAIX that the load average on their dns servers in Cape Town dropped over the past few days. So ghere mah be a problem preventing some user's DNS requests from reaching the DNS servers.

It is preferable to use one of the IPs listed at http://www.saix.net/cgi-bin/saix_dns.pl rather than opendns.
 
Seems some people working via CT (those in PE, EL etc) are having issues. Saw someone change their DNS settings to those of OpenDNS and things came right for them.
 
MickeyD said:
Have you reported it as a fault yet? Once done, send a PM to user TelkomZA together with your ADSL line number and contact details.
Click to expand...

I reported it a short while ago via the online web fault reporting tool and the studious TI agent closed the fault almost immediately sending me the following mail:

***********

Dear Sir/Madam,


Thank you for emailing Telkom Internet Technical Support.

Please note that your line is 10mbps, did check from the system and your line speed seems to be fine and also recreated the port. Please note that the speed is not guaranteed and most unlikely to browse at full speed. It mostly depend on the congestion on the exchange and other factors.

However you can go to the following website http://www.speedtest.netand run a speed test after getting the results you can contact 10210 option 1 and then 1 again for fault reporting or on https://secureapp.telkom.co.za/assurance/public/troubleshooter.Alternatively you may send an sms with your faulty landline number to 0123210212 to have the line and exchange tested.

Kind Regards

Telkom Internet Support

****************

With tears in my eyes I have tested the connection with my 1gig backup MWEB account and everything is FINE. Full speed ahead. No issues. So clearly line and DSLAM are fine.

Definitely a serious problem with TI uncapped in my PE area this evening.

Ticket #388148 remains open. Ranger, TelkomZA, help ?
 
Down in Paarl - "primer test failed". Cannot even get Speedtest to start testing, nevermind reporting the (lack of) speed.

Any risks with using those OpenDNS settings?
 
Cassady said:
Down in Paarl - "primer test failed". Cannot even get Speedtest to start testing, nevermind reporting the (lack of) speed.

Any risks with using those OpenDNS settings?
Click to expand...

Ping 336ms; 2.72 down 0.43 up; 4mb line.

Joy.
 
I have zero access. Using mobile, this is getting beyond pathetic, one month it works, then down for two weeks, and constant hassle with Telkom saying nothing is wrong, and then magically it starts working after repeated complaints for two weeks.
 
xrapidx said:
I have zero access. Using mobile, this is getting beyond pathetic, one month it works, then down for two weeks, and constant hassle with Telkom saying nothing is wrong, and then magically it starts working after repeated complaints for two weeks.
Click to expand...

same here, cape town.
 
Strange ping jumps and timeouts are causing unplayable lag in League of Legends with decent (~220) ping.

Tracing route to riot.de [188.40.93.11]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 10.0.0.2
2 7 ms 17 ms 7 ms ti-224-164-01.telkomadsl.co.za [105.224.164.1]
3 22 ms 22 ms 22 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 24 ms 22 ms 23 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 23 ms 23 ms 24 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.41]
6 205 ms 205 ms 208 ms fra-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.102]
7 230 ms 229 ms 229 ms te0-7-0-11.ccr21.fra06.atlas.cogentco.com [149.11.20.65]
8 213 ms 216 ms 222 ms te0-6-0-5.mpd22.fra03.atlas.cogentco.com [154.54.76.61]
9 220 ms 233 ms 223 ms te0-3-0-0.ccr22.muc01.atlas.cogentco.com [154.54.39.18]
10 233 ms 265 ms 251 ms te1-4.ccr01.nue01.atlas.cogentco.com [130.117.49.70]
11 243 ms 241 ms 228 ms 154.25.0.14
12 247 ms 218 ms 219 ms 149.6.158.6
13 220 ms * 222 ms core12.hetzner.de [213.239.245.25]
14 224 ms 255 ms 225 ms core21.hetzner.de [213.239.245.30]
15 243 ms 235 ms 245 ms juniper1.rz10.hetzner.de [213.239.245.42]
16 229 ms 223 ms 222 ms hos-tr2.ex3k7.rz10.hetzner.de [213.239.227.168]
17 244 ms 220 ms 220 ms static.11.93.40.188.clients.your-server.de [188.40.93.11]

Trace complete.
 
Came back online just in time to log into Internet banking and see my account being emptied. ****ing credit card fraudsters. I'm going to bed before this gets worse.
 
Well I'm getting way faster speedtest results to MTN and Mweb servers in both CT and JHB than non existent results on SAIX's own servers in CT and Rosebank. Something is definitely fooked. Would be great if someone from Telkom could let us in on what's going wrong this evening.

The internet is still broken on TI though.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X