Telkom Internet Uncapped User Feedback.

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ambroseg1 said:
LOL @ ranger trying to "incentivise" use of the business product instead of the consumer product. If you buy a bakkie, you can use it as you want. Nobody has the right to "incentivise" what you can use it for, unless they contributing to the payments. :D
Click to expand...

No, we are incentivising more efficient use of the consumer product. If you use it more responsibly, you get more than if you don't.

And you don't need to add quotes. There is an incentive for the real abusers to not abuse 24x7.
 
ponder said:
You guys in the cape seem to have issues.

$ traceroute www.tenet.ac.za
traceroute to www.tenet.ac.za (155.232.192.12), 30 hops max, 60 byte packets
1 * * *
2 ti-224-16-01.telkomadsl.co.za (105.224.16.1) 33.344 ms 35.604 ms 37.739 ms
3 ti-228-0-06.telkomadsl.co.za (105.228.0.6) 53.363 ms 55.648 ms 57.842 ms
4 ti-228-0-13.telkomadsl.co.za (105.228.0.13) 61.347 ms 63.585 ms 65.807 ms
5 165.165.216.217 (165.165.216.217) 69.299 ms * 71.408 ms
6 196.43.11.202 (196.43.11.202) 75.320 ms 45.982 ms 45.901 ms
7 196.43.25.138 (196.43.25.138) 45.973 ms 32.587 ms 33.821 ms
8 internet-solutions-gw.telkom-ipnet.co.za (196.25.127.182) 33.877 ms 32.513 ms 33.764 ms
9 * * *
10 unknown.uni.net.za (155.232.6.109) 55.957 ms 54.217 ms 55.796 ms
11 jnb2pe1-t81-jnb1pe1-t81.net.tenet.ac.za (155.232.6.78) 57.767 ms 57.915 ms 58.052 ms
12 nocjnb2-x000vl989-jnb2pe1-vl989.net.tenet.ac.za (155.232.13.129) 56.333 ms 57.640 ms 56.363 ms
13 admin.newweb.tenet.ac.za (155.232.192.12) 52.000 ms 53.715 ms 52.049 ms

$ traceroute mirror.tenet.ac.za
traceroute to mirror.tenet.ac.za (155.232.191.200), 30 hops max, 60 byte packets
1 * * *
2 ti-224-16-01.telkomadsl.co.za (105.224.16.1) 31.723 ms 33.835 ms 35.871 ms
3 ti-228-0-06.telkomadsl.co.za (105.228.0.6) 53.714 ms 55.887 ms 57.999 ms
4 ti-228-0-13.telkomadsl.co.za (105.228.0.13) 60.015 ms 63.541 ms 65.693 ms
5 165.165.216.217 (165.165.216.217) 67.778 ms 71.509 ms 73.848 ms
6 196.43.52.38 (196.43.52.38) 75.997 ms 47.900 ms 49.722 ms
7 196.43.25.138 (196.43.25.138) 49.846 ms 34.131 ms 34.316 ms
8 internet-solutions-gw.telkom-ipnet.co.za (196.25.127.182) 39.701 ms 38.246 ms 35.261 ms
9 * * *
10 unknown.uni.net.za (155.232.6.109) 59.678 ms 59.645 ms 60.028 ms
11 jnb2pe1-t81-jnb1pe1-t81.net.tenet.ac.za (155.232.6.78) 56.808 ms 58.134 ms 59.710 ms
12 jhb.mirror.ac.za (155.232.191.200) 61.361 ms 55.882 ms 59.384 ms

To UCT however mine is also borked,
$ traceroute uct.ac.za
traceroute to uct.ac.za (137.158.158.44), 30 hops max, 60 byte packets
1 * * *
2 ti-224-16-01.telkomadsl.co.za (105.224.16.1) 33.348 ms 35.492 ms 37.685 ms
3 ti-228-0-06.telkomadsl.co.za (105.228.0.6) 53.300 ms 55.408 ms 57.675 ms
4 ti-228-0-13.telkomadsl.co.za (105.228.0.13) 59.882 ms 63.258 ms 65.517 ms
5 rndf-ip-hsll-1-wan.telkom-ipnet.co.za (196.25.39.41) 69.224 ms 71.344 ms 75.164 ms
6 lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za (196.43.9.46) 245.278 ms 214.280 ms 214.335 ms
7 ubuntunet-linx-lnd.tenet.ac.za (195.66.225.31) 215.806 ms 203.151 ms 206.059 ms
8 te-3-3.ldn1.uk.ubuntunet.net (196.32.209.77) 217.642 ms 217.628 ms 216.487 ms
9 xe-0-0-0.ams1.nl.ubuntunet.net (196.32.209.50) 221.912 ms 220.645 ms 220.828 ms
10 te-1-4.mtz1.za.ubuntunet.net (196.32.209.117) 422.274 ms 414.089 ms 414.143 ms
11 mtz1pe1-x001-700-mtzub1-vl700.net.tenet.ac.za.6.232.155.in-addr.arpa (155.232.6.86) 248.240 ms 248.118 ms 249.067 ms
12 dur1pe2-x002-mtz1pe1-x002.net.tenet.ac.za (155.232.6.101) 250.046 ms 248.286 ms 248.561 ms
13 dur1pe1-t301-dur1pe2-x000.net.tenet.ac.za (155.232.6.133) 248.754 ms 246.221 ms 247.697 ms
14 els1pe2-t0100-dur1pe1-t200.net.tenet.ac.za (155.232.6.69) 247.757 ms 246.123 ms 247.960 ms
15 plz1pe1-t200-els1pe2-t0000.net.tenet.ac.za (155.232.6.45) 248.086 ms 248.235 ms 246.098 ms
16 cpt1-t100-plz1-t100.net.tenet.ac.za (155.232.6.41) 248.126 ms 249.539 ms 251.913 ms
17 cpt1pe2-t0002-cpt2p1-t0002.net.tenet.ac.za (155.232.6.206) 244.315 ms 245.065 ms 245.082 ms
18 155.232.27.78 (155.232.27.78) 246.109 ms 246.166 ms 245.978 ms
19 137.158.248.18 (137.158.248.18) 247.670 ms 249.921 ms 248.123 ms
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Click to expand...

Probably a problem on the Tenet side. Symmetria isn't answering on IRC. Will probably have to log an FQ to SAIX so this can be resolved formally. WIll do that tomorrow if it hasn't been attended to by anyone else.
 
ranger said:
No, we are incentivising more efficient use of the consumer product. If you use it more responsibly, you get more than if you don't.

And you don't need to add quotes. There is an incentive for the real abusers to not abuse 24x7.
Click to expand...

I have to agree with you ranger. I would also prefer to have more cache servers etc for international streaming. I find myself doing bulk downloads more after midnight these days. However most usage still comes from streaming
 
Subways81 said:
That said, my internet has been great today. Http dl flying, p2p great, youtube streaming 1080 without buffering and audio streaming has been rock solid. Wish it was like this all the time.
Click to expand...

I have to agree here, my internet's been great as well this past week, at least once the changes took hold. Torrents are also heavily shaped, which is fine by me because I don't download much.

Keep up the good work @ranger!
 
Internet more or less useless. Downloads trickling along at 1-2 kilobytes per second. Local and international sites only loading after 8-10 refreshes. So not throttled, but being more or less cut off completely. :confused:

1 month in and already have to seriously consider swopping ISPs. :mad:
 
Man, just when I was thinking this internet stuff's got potential I got eaten by the shaping monster, now I'm thinking I should go back to 2Mbps capped, because 4Mbps uncapped is slower ?!?!?!
 
ambroseg1 said:
Internet more or less useless. Downloads trickling along at 1-2 kilobytes per second. Local and international sites only loading after 8-10 refreshes. So not throttled, but being more or less cut off completely. :confused:

1 month in and already have to seriously consider swopping ISPs. :mad:
Click to expand...
and I just signed up for a uncapped account with TELKOM, now reading this i am doubting the service
 
vaaitjie said:
and I just signed up for a uncapped account with TELKOM, now reading this i am doubting the service
Click to expand...

YMMV

My torrents are running fine.

Currently on 200GB for the month, 4Mbps uncapped on a very stable 6Mb line.

Edit: beaten by whatwhat :)
 
I will add my backup for Telkom.
I've only been with them for August so far.
Minor issues last week but since Thursday I haven't had any problems.
The only issues I had were between 6 & 10 and even then streaming was still perfect.

2mb uncapped on about 120gb.
 
ranger said:
No, we are incentivising more efficient use of the consumer product. If you use it more responsibly, you get more than if you don't.

And you don't need to add quotes. There is an incentive for the real abusers to not abuse 24x7.
Click to expand...

What are you guys talking about?
 
Horrible "rubber-banding" lag in League of Legends and can't watch any new YouTube videos - * An error occurred. Please try again later. * (cleared cache, DNS and resolver cache).

Tracing route to google.co.za [74.125.233.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 7 ms 6 ms 7 ms ti-224-164-01.telkomadsl.co.za [105.224.164.1]
3 22 ms 22 ms 21 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 28 ms 27 ms 27 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 28 ms 27 ms 27 ms 165.165.216.217
6 27 ms 27 ms 27 ms rrba-ip-lir-1-gig-3-0-0.telkom-ipnet.co.za [19643.11.134]
7 28 ms 28 ms 37 ms 196.43.26.106
8 29 ms 28 ms 29 ms 72.14.212.1
9 28 ms 27 ms 28 ms 64.233.174.57
10 27 ms 29 ms 28 ms google.co.za [74.125.233.95]

Trace complete.
 
ambroseg1 said:
Internet more or less useless. Downloads trickling along at 1-2 kilobytes per second. Local and international sites only loading after 8-10 refreshes. So not throttled, but being more or less cut off completely. :confused:

1 month in and already have to seriously consider swopping ISPs. :mad:
Click to expand...

We found the root cause of this this afternoon. Long story short, some routing changes by Google to fix routing to doubleclick.net and google-ads DNS servers resulted in a large proportion of Youtube traffic being routed differently. This had a knock-on effect on some other traffic.

We escalated to SAIX and Google, and this should have been fixed around 17h45.

Everything we have tested here seems ok, besides:
-We aren't back to the same level of Youtube traffic as before
-Routing to Google's caching DNS service at e.g. 8.8.8.8 from our ADSL IP ranges seems broken
-Routing to Google's authoritative DNS from our ADSL IP ranges seems broken

These issues have been reported as well.
 
Yesterday evening there was a notice about latency with LoL in client, it's possible those issues aren't fully resolved. Can't really comment on the LoL lag, my LoL only lags when doing other things on the internet which is sad because it didn't seem to be an issue until a month or so ago but could just be that my activity has changed...

I did get the youtube issue but it's back to normal again it seems.
 
giggity said:
Horrible "rubber-banding" lag in League of Legends
Click to expand...

Unrelated as far as I know, if it was, it should have been fixed at 17h45. Please check LoL forums, in many cases when we try and investigate latency on LoL we find reports from all over the Southern Hemisphere (well, at least Aus and NZ and other SA ISPs).

and can't watch any new YouTube videos - * An error occurred. Please try again later. * (cleared cache, DNS and resolver cache).
Click to expand...

Can you provide an example. SAIX has been working with Google over the past 30 or so hours on various peering issues. Fixing one yesterday made Youtube break other traffic, it seems reverting that broke some Youtube traffic. I have already reported that the change at 17h45 resulted in a drop in total Youtube traffic, but knowing which may help.
 
ranger said:
Can you provide an example. SAIX has been working with Google over the past 30 or so hours on various peering issues. Fixing one yesterday made Youtube break other traffic, it seems reverting that broke some Youtube traffic. I have already reported that the change at 17h45 resulted in a drop in total Youtube traffic, but knowing which may help.
Click to expand...

this video gets cut off about a 3rd way through. using telkom dns. http://www.youtube.com/watch?v=D_5LXRjFSEU

so issue not yet fixed
 
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