Telkom Internet Uncapped User Feedback.

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xrapidx said:
I'm also having issues, can't stream SD on a 10MB uncapped account... and the social networking team are useless, I got zero response from them last time after multiple requests for assistance.

I now just log a complaint on hellopeter and wait for them, it seems the only way they respond.
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May I ask what area you are in?

Can't get hold of their billing department either as I would like to know what is happening with my rebate for the 10 days I had a useless connection before I pay them.

Early this morning I streamed an episode of Sons Of Anarchy and it worked perfectly. Popped into the office and when I get home I cannot stream anything.

There is either a lack of international capacity or DSLAM QoS is kicking in and limiting speeds thus it doesn't show up in trace routes.
 
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Same problems here on a 4MB Uncapped. Tracert showing no exchange congestion (which is what I expect as am on the Darling exchange) which in a year has never been congested. International is shot however.
 
Hush9300 said:
Line fault was logged and escalated despite my insistence that there is a wider issue.
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Technician was just at my house and found no fault with the line whatsoever, despite the call center telling me there was "metallic interference". I also told him there seems to be a larger issue and his response was basically "take it up with the call center". :/
 
Ok, so I just got my Telkom account, excuse my french but it's *****ing bad.

Lag spikes, speedtest locally shows 2meg line, Dota 2 update going at 55kpbs, have I made a mistake going to TI?

(on a 4meg uncapped account)
 
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Telkom:

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Alternative ISP:

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Yes, the Telkom account is uncapped, and the other is not, but my Telkom account used to perform perfectly adequately.

If this is the expected performance (TRIPLE the expected latency)...
 
I would love to know whats going on in the Telkom ISP offices, are they still on holiday?
 
Hush9300 said:
May I ask what area you are in?
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Blouberg.

This seems to be how Telkom works, every couple of months they upgrade something (what I like to call "stuff something up"), and then for a couple of weeks you fight with them until it magically comes right.
 
xrapidx said:
Blouberg.

This seems to be how Telkom works, every couple of months they upgrade something (what I like to call "stuff something up"), and then for a couple of weeks you fight with them until it magically comes right.
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Yeah, from my experience is that they stuff up and never worry........nice thing about being a monopoly in a 3rd world country.

btw i have never seen any telkom rep help on this site.......
 
Actually the international latency problem seems to be with telia.net. I've pm'ed TelkomZA with a traceroute but I'd imagine they are already aware of the bottleneck.
 
The problem with TelkomZA is that he seems to only respond to PM's here on MyBB and DM's on Twitter.
We don't have someone that is dedicated to the Uncapped and Capped threads and will reply to posts and keep us informed with ongoing situation's.

I'm not not knocking TelkomZA and I know he does a lot work along with his team.

I would prefer someone that does the same work as Afriguy, MWebguy and the other rep and their teams.
 
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MickZA said:
Actually the international latency problem seems to be with telia.net. I've pm'ed TelkomZA with a traceroute but I'd imagine they are already aware of the bottleneck.
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I agree and tried explaining that to Mutt & Jeff (the 2 who between them wasted 50 minutes of my life). Your line is fine was all I could get out of them. I got a fault reference (which I presume we can all globally use now as it is the same fault).
 
copacetic said:
I hope he is aware of the latency issues.
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Tracing route to bbc.co.uk [212.58.251.195] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 9 ms 9 ms ti-224-140-01.telkomadsl.co.za [105.224.140.1]
3 33 ms 28 ms 28 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 71 ms 60 ms 58 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 28 ms 28 ms 27 ms 165.165.214.213
6 179 ms 183 ms 186 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
7 585 ms 586 ms 588 ms ldn-b5-link.telia.net [62.115.35.89]
8 584 ms 588 ms 589 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
9 * * * Request timed out.
10 566 ms 568 ms * ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 578 ms 567 ms 580 ms 132.185.255.140
12 561 ms 558 ms 557 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.
 
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