Telkom Internet Uncapped User Feedback.

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Rytlock said:
The past is the only future for Telkom I am sorry to say, but it was very painless, I called at 08h00 on the dot got thru within a minute and 10 minutes later had a reference and it is was done. Just wish the support worked as well as the cancellation part.
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I cancelled in November last year... still not cancelled :(
 
Vegeta said:
I cancelled in November last year... still not cancelled :(
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...hope this is not the case for me, well made lots of notes and recorded the conversation, so I got proof (Learned from past experience), will have to wait and see.
 
aktor said:
That's what I also thought, until this crap started...
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I'll stick with my assessment. AfriMan also says he doesn't think that Afrihost's additional capacity will go live before February.

If I had to harbour a guess I would say that they're waiting for all the upgrades to take place before they make capacity available to the ISP's.
 
Hush9300 said:
I'll stick with my assessment. AfriMan also says he doesn't think that Afrihost's additional capacity will go live before February.

If I had to harbour a guess I would say that they're waiting for all the upgrades to take place before they make capacity available to the ISP's.
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It's a bit ass-backwards, but it might be the case.
I'm still not going to jump ship completely, because if TI returns to "normal" levels I'll be quite happy there again. And their 10mbps Uncapped is very affordable.
But until then I'll have to use an Afrihost Uncapped account as well. So, 2x uncapped accounts for 2 months. This is gonna hurt the pocket....
 
Just called the Telkom helpdesk (10210), went through to internet support.
I asked if there is any issues with International bandwith/speed.
I was told that everything is working fine and there are no issues currently with local or international.
I explained to the girl that there was definetly something wrong as my speedtest to London had a ping of 699ms.
She then transfers me to ADSL support.
I re-explained and this guy then transferred me to another department.
And so began my loop of call transfers #FACEPALM
I got dik after explaining 6 times over and gave.
 
midday, not too shabby...

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My connections been pretty good, though my standards might be lowered and I haven't done too much online gaming. My main concern at the moment is that I'm already just over 50% of the way to being a power user according to titracker. Possibly due to their lowered capacity this month?

According to userstats I've used 57GB, and I've been confining downloads to between midnight and 6am.

I'm on a 2Mb line.

Should I confine weekend downloads to 0-6am too or is the whole weekend considered off-peak?
 
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Okay sorted out my cancellation now! Just have to call 10 times and get that 1 person that knows what they're doing they are few and far between but they aren't unicorns.

So guys how does one go about getting a pro-rata discount for the crap they have been parading as internet?
 
Gboss said:
Just called the Telkom helpdesk (10210), went through to internet support.
I asked if there is any issues with International bandwith/speed.
I was told that everything is working fine and there are no issues currently with local or international.
I explained to the girl that there was definetly something wrong as my speedtest to London had a ping of 699ms.
She then transfers me to ADSL support.
I re-explained and this guy then transferred me to another department.
And so began my loop of call transfers #FACEPALM
I got dik after explaining 6 times over and gave.
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That's basically what will happen every-time you phone, the only way in dealing with Telkom is waiting for it to sort itself out, or cancel.
 
Vegeta said:
Okay sorted out my cancellation now! Just have to call 10 times and get that 1 person that knows what they're doing they are few and far between but they aren't unicorns.

So guys how does one go about getting a pro-rata discount for the crap they have been parading as internet?
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Is it instant cancellation?
 
blunt said:
Is it instant cancellation?
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Yes but I had to get very technical with F-bombs, ma se, "play those tapes NOW!!!" and other advanced nazi tactics that you might not be experienced enough to attempt young padawan.
 
So you call 10210 and not TI themselves? (or is it the same thing?)

My biggest worry is that they end up cancelling the ADSL account AND the line - which working from home, would completely screw me. And since it's not an automated system like EVERY OTHER ISP, it's prone to human error and misunderstandings.
 
Touch wood.. but it seems to be fixed all of a sudden, ping to CT and London back to normal, 26ms and 190ms. First time in a week that I've been getting these results.

Just came back from a Telkom store and they said that they know there is an issue, they don't know what the issue is, and if I'm unhappy I should cancel.
 
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eremos said:
Should I confine weekend downloads to 0-6am too or is the whole weekend considered off-peak?
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Yes.
I have asked this and Ranger confirmed those hours are for weekends as well.
The weekends are not open to "Free for all"
 
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