Telkom Internet Uncapped User Feedback.

[Richard101]

Cape Town Speed Test:
http://www.speedtest.net/result/3228239421.png

Think its back to normal now

 

[TelkomZA]

Hi All

Apologies that we made you wait so long for an official response, doing our best to work through all the PM`s and will be responding to all soonest.

“Telkom Internet is aware that some ADSL customers are experiencing slow speeds and high latency on some international internet traffic. Initial investigations by Telkom’s technical personnel have revealed that the fault condition is not on Telkom’s servers and that local ADSL traffic is running at normal speeds.

Further investigation, in collaboration with Telkom’s third party vendors, has isolated the fault to International network links. Telkom Internet’s technical team is currently working closely with its international vendors in order to resolve the fault as expeditiously as possible.

Telkom Internet apologises to affected customers and assures them that the matter is receiving priority attention. The ISP thanks its customers for their patience while it continues working with its vendors towards restoring services to normality in the shortest time possible.”

^CO

 

[Vegeta]

Telkom Internet apologises to affected customers and assures them that the matter is receiving priority attention. The ISP thanks its customers for their patience while it continues working with its vendors towards restoring services to normality in the shortest time possible.”

^CO

Just give my money back please then I say thanks to you too sir! And also adios soon.

 

[copacetic]

Thanks, I apologize for trying to get you fired from the forum. I was pissed off.

 

[Joka69]

Hi All

Apologies that we made you wait so long for an official response, doing our best to work through all the PM`s and will be responding to all soonest.

“Telkom Internet is aware that some ADSL customers are experiencing slow speeds and high latency on some international internet traffic. Initial investigations by Telkom’s technical personnel have revealed that the fault condition is not on Telkom’s servers and that local ADSL traffic is running at normal speeds.

Further investigation, in collaboration with Telkom’s third party vendors, has isolated the fault to International network links. Telkom Internet’s technical team is currently working closely with its international vendors in order to resolve the fault as expeditiously as possible.

Telkom Internet apologises to affected customers and assures them that the matter is receiving priority attention. The ISP thanks its customers for their patience while it continues working with its vendors towards restoring services to normality in the shortest time possible.”

^CO

Thanks for the update TelkomZA!

Thanks, I apologize for trying to get you fired from the forum. I was pissed off.

LMAO! +1

 

[supervegeta41]

The ping for changes randomly from good to f**** up

 

[Electric]

Just give my money back please then I say thanks to you too sir! And also adios soon.

good riddance, you'll need an operation to repair that nasty knee jerk.

 

[MickZA]

Apologies that we made you wait so long for an official response, doing our best to work through all the PM`s and will be responding to all soonest.

Ahem, seems the official response comes just after someone said "Who the feck switched this off!!!".

Pings/speeds international/local back to normal

iPlayer TV & Youtube streaming properly again

Anyone had a chance to test gaming & streaming TV latency yet?

 

[Vegeta]

good riddance, you'll need an operation to repair that nasty knee jerk.

whaha but eish babba we pay and pay and pay and pay and pay and pay in this country but we can always get tha customer service tomorrow! Or the internetz!

 

[borro]

Local here is fine again ( CT ) http://www.speedtest.net/my-result/3228291997

However, international is back to the way it was last week, terrible speeds and high latency : http://www.speedtest.net/my-result/3228297592

Glad TI is working on fixing the problems though.

 

[Deanoblado]

Thank you Ranger for the feedback, finally some acknowledgement from telkom.
Please try and keep us on the loop more frequently. A simple update will make all the difference instead of silence for so long.

 

[MickeyD]

Thank you Ranger for the feedback, finally some acknowledgement from telkom.
Please try and keep us on the loop more frequently. A simple update will make all the difference instead of silence for so long.

ranger ≠ TelkomZA

 

[MickZA]

Local here is fine again ( CT ) http://www.speedtest.net/my-result/3228291997

However, international is back to the way it was last week, terrible speeds and high latency : http://www.speedtest.net/my-result/3228297592

Glad TI is working on fixing the problems though.

DNS maybe?

I'm currently using TI's auto settings (PE routes thru CT).

11:52:37	pppd[27295]	secondary DNS address 196.43.38.190
11:52:37	pppd[27295]	primary DNS address 196.43.54.190

 

[xrapidx]

Seems to be getting worse, now getting 80KB/s - 10Mb account.

 

[Unhappy1]

Thanks, I apologize for trying to get you fired from the forum. I was pissed off.

Well it looks like it ended up working in the long run and we finally got a response.

 

[Hush9300]

Streaming iTunes shows is still a no-no.

 

[Hush9300]

Ahem, seems the official response comes just after someone said "Who the feck switched this off!!!".

Pings/speeds international/local back to normal

iPlayer TV & Youtube streaming properly again

Anyone had a chance to test gaming & streaming TV latency yet?

Companies were on lunch. Went ape sh@t at 2.

 

[Electric]

Hulu streaming fine according to my son.
BF3 working just fine as well.

 

[thewusman]

Hulu streaming fine according to my son.
BF3 working just fine as well.

Give your son a bells ! He's signed you up for Afrihost without you knowing it ... good skills.

 

[MickZA]

Companies were on lunch. Went ape sh@t at 2.

Still fine in PE.

[video=youtube;iD0av6qhmMI]http://www.youtube.com/watch?feature=player_detailpage&v=iD0av6qhmMI[/video]

Couldn't get "Weighty Ghost" to play at 144p let alone 720p all weekend, no problems now.