Telkom Internet Uncapped User Feedback.

[CrazYmonkeY159]

Local - http://speedtest.ookla.com/result/2459580654.png
Int - http://speedtest.ookla.com/result/2459582843.png

Watch at 9h00-9h30 it all goes down the pooper

 

[Joka69]

I must say, although there was a slip-up recently, my past and present communications with the Telkom team here on MyBB leave me very satisfied that they will do their utmost to get stuff sorted for us.

Thumbs up.

^+1

 

[aktor]

Thanks for the update. But I'm still getting poor speeds for local as well?

 

[Gboss]

Tried to connect to Netflix after 12AM, but still no luck. My Youtube buffered for 8 minutes for a 2 minute video. This is unacceptable. Maybe Telkom must give us some feedback on how they will compensate (reimburse) customers for this problem since I already received by Telkom statement and they expect me to pay on time!!! In my books they are already rated the worst ISP for 2014!!!

Dude seriously, there's a problem.
They are working on it.

Write a new book while you wait
*WIPES THE DUST OFF TIN FOIL HAT*

 

[Chris_H]

OK, I'll wait with the cancellation now that we are getting official updates

 

[Supersnake]

Need some help on NZB's. I'm on a TI 2MB uncapped product, downloaded my first NZB last night, took almost 4 hours to download a 1.7GB file. After the file had downloaded, under the history column I get this message "file is out of your server's retention".
Can anyone shed some light on this?
Does this mean the 4 hours it took to download this article was a waste?

 

[Chris_H]

Need some help on NZB's. I'm on a TI 2MB uncapped product, downloaded my first NZB last night, took almost 4 hours to download a 1.7GB file. After the file had downloaded, under the history column I get this message "file is out of your server's retention".
Can anyone shed some light on this?
Does this mean the 4 hours it took to download this article was a waste?

Yes it's a waste... if you downloaded some part of the file then it was probably not the server that is out of retention but some of the parts that have been taken down. Could be that it is just missing articles or that it was a DMCA takedown (naughty you!)

 

[Grouter]

Need some help on NZB's. I'm on a TI 2MB uncapped product, downloaded my first NZB last night, took almost 4 hours to download a 1.7GB file. After the file had downloaded, under the history column I get this message "file is out of your server's retention".
Can anyone shed some light on this?
Does this mean the 4 hours it took to download this article was a waste?

Wrong thread, but here you go:

http://www.newsgroupreviews.com/Tutorial.html

 

[Supersnake]

Yes it's a waste... if you downloaded some part of the file then it was probably not the server that is out of retention but some of the parts that have been taken down. Could be that it is just missing articles or that it was a DMCA takedown (naughty you!)

That sucks... and I thought NZB's where better than torrents.

 

[Supersnake]

Wrong thread, but here you go:

http://www.newsgroupreviews.com/Tutorial.html

Thanks Grouter!

 

[Chris_H]

That sucks... and I thought NZB's where better than torrents.

As Grouter said, not the thread for this so my last comment, but there are programs you can use to check if all the articles are available before you start downloading it... give that a try.

 

[Hush9300]

Dude seriously, there's a problem.
They are working on it.

Write a new book while you wait
*WIPES THE DUST OFF TIN FOIL HAT*

But he is right... Why should I pay full stick for a service that only runs decently for half the time (that time being ungodly hours of the morning)?

It is unacceptable that the fault has taken 10 days to be identified and no ETA on a fix has been communicated apart from patch jobs. When the issue manifested itself I was repeatedly told that it is a line fault despite me being adamant that it was not... They recreated my port so many times until the port didn't want to authenticate correctly, leaving me without internet for 2 days. I was then moved over to another port and the issue still remained.

You may be happy that they're working on it, I am too, but unlike you I'm not willing to fork over hard earned money for useless things.

 

[Electric]

That sucks... and I thought NZB's where better than torrents.

They are.
But knowing a bit about how your program works is key.
4 hrs is a bit long for a 1.7gb file though.

 

[SHVAK]

I don't think you have posted a traceroute, so that doesn't help anyone.




The problem at present is not on our side, we have proved that.

In the current environment, we can't overspend on bandwidth temporarily, because of competitors who run crying to regulators "just like that".

Since we can prove that 10% of our international traffic should be local (according to written/signed agreements/contracts), we will try and get an agreement that we can get 10% additional capacity at the cost of whoever is at fault until the problem is fixed. Of course that can't occur over night.

Point 1
"The problem at present is not on our side, we have proved that."
Who have you proved it to? I am a customer and you/Telkom ISP (sorry please do not take offence) have proved nothing to me other than my connection does not connect, drops randomly and my international pings range between 240 to over 1000.
Point 2
"Since we can prove that 10% of our international traffic should be local (according to written/signed agreements/contracts), we will try and get an agreement that we can get 10% additional capacity at the cost of whoever is at fault until the problem is fixed. Of course that can't occur over night"
I would not call a week overnight.

Obviously someone messed up, who, why and how is not my problem? My problem is I am paying for an internet connection that does not deliver at all as advertised.

Honestly an ETA on a fix is more important to me than hearing about how Telkom's woes. If what you say is true and I have no reason to doubt you then surely like any large corporate you take the knock deliver what you have promised to your customers and sue the crap out of the "third force" entity that you believe is not honouring its agreement with you.

That makes business sense. What you are saying does not, which means someone signed a contract without reading the fine print and your legal team have serious doubts you are going to get that 10% back. You are now scrambling to renegotiate the contract or source additional bandwidth from another source.

So for the love of all that is holy, can we get a definitive ETA on when you guys will be able to resume a normal service. That at this stage a week after you realized you had the problem cannot be that hard to answer. Because if it is then... Customers will start leaving???

 

[Electric]

I still can't for the life of me understand how only some people are affected by these issues.

 

[SHVAK]

I still can't for the life of me understand how only some people are affected by these issues.

I would assume they are throttling by area/type of account to try and conserve as much bandwidth as possible for their bigger clients. If you are lucky enough to be on the same line or exchange grouping as their bigger clients you slide under the radar. honestly I am talking out of my arse here but that would be my guess.
I work for a large corporate and we dumped an ISP for failing to deliver. We were spending millions with them. So a phone call from our IT people has our current ISP (the new ISP) hopping to meet our requests. My guess is Telkom ISP has some big clients they cannot afford to lose as well.

 

[Electric]

Maybe it's the area I live?
My house is surrounded by huge houses with big ass properties and some clearly wealthy people.

 

[MickZA]

Who have you proved it to? I am a customer and you/Telkom ISP (sorry please do not take offence) have proved nothing to me other than my connection does not connect, drops randomly and my international pings range between 240 to over 1000.

I still can't for the life of me understand how only some people are affected by these issues.

I think SHVAK is attributing line problems (disconnects etc) to the current problem.

I haven't experienced any problems since Mondays "temporary fix" but, as a non-gamer/tv streamer, my requirements are less demanding.

 

[quax]

I still can't for the life of me understand how only some people are affected by these issues.

It is weird. I was only affected by terrible latencies but could still browes international ok. Youtube worked fine. Didn't really do much DL'ing during this period. Well it was OK until 2 days ago. Now my international has gone to sh**....

Really poor customer relations from Telkom for not informing their customers whats going on. Maybe what SHVAK said is correct, because if it is how do they tell their customers "Ok we are now shaping alot of the households so that we don't lose our bigger clients".... It would be a shame if this is the case because then we will just go elseswhere...

 

[UnitShift]

But he is right... Why should I pay full stick for a service that only runs decently for half the time (that time being ungodly hours of the morning)?

I'm on day 5 of no internet whatsoever. I've at least been promised a rebate for the terrible service, but in the meantime I'm still not able to go online at all. Seriously starting to consider jumping ship, there's honestly only so far you can push someone...