Honestly, I feel for you. I also had no internet for a while last year after a consultant did a port recreate. I was left without internet for nearly a week before a technician showed up and had the line hard reset.
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Honestly, I feel for you. I also had no internet for a while last year after a consultant did a port recreate. I was left without internet for nearly a week before a technician showed up and had the line hard reset.
UnitShift
Active Member
Telkom's official explanation as to why I've been offline is that my exchange is too congested. They've proposed moving me to a different exchange, but still waiting for something to happen :/
Oh ok. Get hold of Charl from TelkomZA. Maybe he can help...
I had mild congestion towards the end of last year. Got in touch with him via Twitter, MyBB and provided the necessary information.
Exchange was upgraded in December. Don't know if it will be as speedy for you... I think mine was expedited due to all DSLAMS in the surrounding area operating at capacity.
e4et
Expert Member
I can browse just fine, but youtube is a nightmare..
My brother just confirmed to me, he was on the helpline (10210) with Telkom and the person that helped him said that Netflix or Hulu are not a priority for them. So it could be possible they are throttling any connection to Netflix or any other streaming service in the US!!!
Electric
Honorary Master
Keep making those assumptions guys.
MickZA
Executive Member
Torrents have been running OK for me.
Again, that's in sharp contrast to what Ranger told me before. And I'd rather believe Ranger than the geniuses at the call centre.
Went with the Titan package. Speed way better than Telkom's
Do you work for Telkom seeing as all your posts are done to contradict previous ones?
Assumptions are all we have when clearly they don't give a fsck about their customers.
Electric
Honorary Master
If they paid me that would be great but no, I don't work for them.
I just happen to be a happy customer.
It seems I'm pissing some of you off though so I'll stay out of here from now on.
Telkom can work on their own PR from now on.
Hectic
Executive Member
The last mail I received (yesterday) indicated that they placed a temporally fix inplace and still working on a solution.
Edit:
Dear Subscriber
Telkom Internet has identified the specific cause of*slow speeds and high latency on some international internet traffic thatsome*ADSL customers were experiencing.
*
Investigations conducted over the past few days, in collaboration with Telkom’s third party vendors, has pin-pointed and confirmed the exact location of the fault on the International network links. *A temporary solution has been implemented in order to reduce the impact the fault has on our customers and our network while we continue working towards a permanent resolution. Telkom Internet’s technical team continues working closely with its international vendors to permanently resolve the fault as expeditiously as possible.
*
Telkom Internet apologises to affected customers and assures them that the matter continues to receive priority attention. The ISP thanks its customers for their patience while it continues working around the clock, with its vendors, in order to return services to normal.
Regards
Telkom Internet Technical support
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Chris_H
Expert Member
haha, I tried assisting here as well a few pages back but people told me I am trolling so fsck them.
Nope switching to another account ISP and line is fine doing all the things I cannot do with Telkom so line is definitely not an issue.
100% no line problem to reinforce that I had a techie confirm my line is brilliant, perfect, no problems etc.
As for demanding, well if you call trying to post on the forum demanding then so be it. It literally crashed twice while writing a post on this very forum.
As I am at work I cannot test what is going on at home but I do not hold out any hope for a quick fix
I agree that you are entitled to a working Internet and if its not working you should be entitled to a rebate for the duration that you connection has been unusable. And Telkom will pass on a credit for the time you were down if you call them and log a fault.
My issue is that Ranger has said the problem lies not with Telkom but with a 3rd party.
You cant tell me that you have never been held up from doing your job before because you are waiting for someone to complete their bit so you can continue. In my profession this has happened to me countless times, I have installed the Servers in rack, got them all booted up, all I'm waiting for is the cabling guys to finish patching the new network points. Client is pissed at me because their new systems aren't up yet, whereas I'm done but I'm waiting on the contractors to finish.
Its a similar situation here. If Ranger could fix the problem himself I'm sure he would have done so long ago.
I for 1 am just grateful the problem has been identified.
If people cant accept that then move on to another ISP, there's no point bitching about it when its clear the issue is not Telkoms to resolve.
MickZA
Executive Member
Have to say if another ISPs account is working fine I would have jumped ship by now - why beat your head against a brick wall?BTW I didn't imply that you were too demanding simply that you might be having problems with protocols that I don't use
If it is not Telkom's to resolve then who's is it?
I am a Telkom customer and at the very least I expect a rough estimate regarding resolution or a more detailed description of the problem.
It seems like they're stabbing in the dark because the fault was supposed to be fixed a few days ago according to ranger only to be now told that it is not Telkom's fault because somebody is robbing them of capacity.
Seriously, I couldn't make this stuff up even if I tried.
Robbing them of capacity... How? Why hasn't anybody noticed? Has this been happening for a while?
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