Telkom Internet Uncapped User Feedback.

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Yuu said:
Now, maybe someone can spill some beans about this Netflix-Telkom/Ti partnership & VOD services :D /slightly off topic ;-)
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Not really OT, I'm sure there's something "bubbling under" which would account for the lack of input from rangers team.
 
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MickZA said:
Economies of scale.

Think you'll find the other ISPs residential demographic is weighted in favour of heavy users (with the possible exception of MWeb) whereas TI has far more "Mom & Pop" users. These other ISPs prefer to keep their business clients happy hence the heavy residential shaping during business hours.
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I really don't get it. Isn't that what the Business Uncapped is for?
 
Dade Murphy said:
I really don't get it. Isn't that what the Business Uncapped is for?
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Not necessarily, a business account gives you a better contention ratio (less users battling for the same resource). If you don't have a problem with residential contention ratios there's little point in paying more for a business account.
 
dsl line dead all of a sudden. Been since this morning. Been waiting on phone 45 mins now. My call will be answered shortly :mad:
 
International US is really slow. EU is fine. Same problem I had a few days ago. My immediate guess would be that it is routing through Asia and the middle east again. Anyone else having these issues?
 

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My line has settled down finally.
 
ranger said:
Speeds of what?
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Just about everything. Browsing is slow. Downloads slow.
Don't use any of the streaming services and haven't tried Youtube. My 4 GB download that has been running since 12:00 still shows 45 hours to complete.

My local ping is 900ms and still a brilliant 2Mbps download and 0.13 upload on my 4 Meg line.
 
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ranger said:
Speeds of what?
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Ranger, I think this thread deserves an update on where things stand.

You talked me out of cancelling and I promised to stay a week... Needless to say, the performance over the last few days has been absolutely atrocious on all levels. Local is buggered too.
 
Still can't stream 128kbps internet radio on 10mb account, and these ****ers don't have the decency of calling back re: cancellation. There is not a hell I'm paying the account again.
 
Officially bitching about my line.
Nothing is working, can't even stream a thing.
Downloads are non existant.
 
I had a very good year with my uncapped account. There are brilliant people in this thread that are always wiling to help.
The fact that I received very little official feedback and when it was released in the media, it was lies and bull****, swung it for me.

I opened a fault and about every 2nd day someone phoned to ask if the line was okay. Obviously it wasn't and every time I was told that it would be referred to another department. Nothing was ever done.

I tried twice to cancel my ADSL data part on the 3rd of this month. The first time I waited 47 minutes before the call was answered. 15 minutes later I was told the system is offline.

I ended the call and phoned immediately again.
68 minutes later and eventually I connected to the helpdesk. 20 minutes later the process to complete the form. I was told that someone would phone me to confirm cancellation.
Since then I contacted TelkomZA at twitter. received a call from Wesley, but not the expected call.
Today I went the escalation route and still nothing.

This type of non service, non communication has ensured that I left TI.
As mentioned several times, proper communication would have ensured that I would be unhappy, but I wouldn't have left or trying to leave.

It is not the TI product. I believe in the TI product.
Every ISP goes through these type of issues.
No ISP is perfect all the time, but I don't think there is an ISP out there with such a lack of communication.
 
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ranger said:
Speeds of what?
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I'm was installing apps on linux which has a many repos all over the show, local & international. It was only about 30MB of packages but it took frigging ages.

Last night I downloaded two linux iso images and that was about the same speed and this is from source forge servers.

Things are worse now than they ever were for me.

Even downloading from ftp.saix.net it is up to carp, I should be getting full speeds on this server but it yo-yos from 80-160KB/s all over the show, servers outside of the Telkom network are way worse and it's not due to server load or anything like that, your network is broken I'm afraid as it has been for over a month now.

Speedtest I never trusted to be accurate and today the proof is in the pudding as the speedtest results look hunky dory but actual real life values sucks. Pings in most cases look flawless but downloads are completely carp and I'm not even talking about torrents, plain legit http & ftp stuff.
 
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so the general consensus here is to move on to another ISP?

Personally I have seen terrible speeds for the last month with everything...

Was going to switch to Afrihost Business but it looks like they have just increased their prices for the 2mb uncapped.
 
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