Telkom LTE Data requirements

[Noob-Noob]

My biggest question here is why can Telkom do an Uncapped 10mbps ADSL connection with an 800GB AUP and not do at least the same for the LTE.

Copper vs LTE. There is no congestion on the copper line infrastructure (as i understand)

 

[willsotaku]

I would like Uncapped data since that is what i signed the contract for or at least ZERO RATED streaming...

 

[Thepax]

Throttle at 40mbps...:erm: thats my full speed :crylaugh:
They wont go for that though, its much to high. Even the bandwidth use. Anyone going over 600GB should be throttled to 256 because that's the real people abusing this.

With all my game downloads (and believe me, i download a lot), + streaming, 600gb is alot. That's starting to ruk die dam onder die eend uit.

LOL, shame, my avarage speed used to be between 60 and 80mbps.

I watch six 45 minute episodes of American Genius on Netflix and it chomped through 19GB, so I dont think it is unreasonable. 600GB is not that much, not that I have really pushed 600GB, but like I have posted elsewhere if my Family watches an average of 5 hours of Netflix a day, that alone is around the 450GB mark and we watch alot of Netflix. Alas that is before any other traffic.

There should be no throttling under 5mbps in my opinion.

 

[Thepax]

LTE there is less infrastructure to support, no flacky copper wires to peoples homes and such. *head scratch*

 

[Noob-Noob]

I would like Uncapped data since that is what i signed the contract for or at least ZERO RATED streaming...

We would all like this. But fact of the matter is, They cant provide this, they don't have the infrastructure, so sure we can moan the whole time. But if a Car cant go 300km/h, we cant change that, even if they advertised the car can go 300km/h.
1 of 2 things can happen here.
1. Hopefully telkom can offer us cancellation of our contracts, penalty free, No ADSL reactivation fees.
or
2. We can come up with a solution, negotiate throttling etc. If Telkom decides to come to the party.
Fact is, 200GB just wont work.

 

[deweyzeph]

LTE there is less infrastructure to support, no flacky copper wires to peoples homes and such. *head scratch*

The problem is spectrum. There is simply not enough spectrum available to support this level of bandwidth usage for so many people.

 

[Thepax]

I would like Uncapped data since that is what i signed the contract for or at least ZERO RATED streaming...

We all knew it was too good to be true, but Telkom did their marketing very effectively, through us marketing them. Glad I didn't sign up any of my clients onto this though, my you know what would have been very effectively handed to me...

 

[roguemat]

Out of interest, are any of you seeing speed improvements (those who aren't throttled) since they started throttling people?

 

[Noob-Noob]

LOL, shame, my avarage speed used to be between 60 and 80mbps.

I watch six 45 minute episodes of American Genius on Netflix and it chomped through 19GB, so I dont think it is unreasonable. 600GB is not that much, not that I have really pushed 600GB, but like I have posted elsewhere if my Family watches an average of 5 hours of Netflix a day, that alone is around the 450GB mark and we watch alot of Netflix. Alas that is before any other traffic.

There should be no throttling under 5mbps in my opinion.

But then its up to us to not watch 1080p and rather opt for SD or 720p at most. We also have a few people in our household. We have 2Xbox one's, a PS4, 2 streaming PC's, 2 Game PC's, about 5 cellphones + 2 tablets connected. Months we were really heavy (and that's mostly because of new game downloads) we would push 550gb. That's back when we were not conservative. If we are all conservative and not see how much or how far we can push telkom. 400gb should be sufficient, in my opinion.

 

[SykomantiS]

Out of interest, are any of you seeing speed improvements (those who aren't throttled) since they started throttling people?

Nope... But then, sitting on 2 bars of signal.

 

[SykomantiS]

But then its up to us to not watch 1080p and rather opt for SD or 720p at most. We also have a few people in our household. We have 2Xbox one's, a PS4, 2 streaming PC's, 2 Game PC's, about 5 cellphones + 2 tablets connected. Months we were really heavy (and that's mostly because of new game downloads) we would push 550gb. That's back when we were not conservative. If we are all conservative and not see how much or how far we can push telkom. 400gb should be sufficient, in my opinion.

This is where I disagree. You shouldn't have to limit yourself when you're using the product in the way it was legitimately intended.

 

[DarkBlue]

Guys why are we settling for less now ? It's bull****!!!

 

[Noob-Noob]

This is where I disagree. You shouldn't have to limit yourself when you're using the product in the way it was legitimately intended.

Look I agree with you, but i can sympathise with telkom (if you can believe that). I also work for a major IT company who has an excellent marketing/sales team. It happens time and again that they sell a service we on the ground cant deliver on. The sales people wil get fat bonuses, goes over seas and praised for their excellent work. While we have to try and support and deliver on the product that was promised.
I'm talking out of my own personal experience here, It has happend that we simply cannot deliver. The product that was sold would require to many resources and its just impossible to deliver on the product that was sold. When this happens there are 2 routes we can follow.
1. Cancel the contract + pay major penalties as we were to fault, not the client.
2. We can go and sit with the client, be straight up with them, tell them we simply cannot deliver because of XY and Z, ask if we can renegotiate and come up with a plan on which we can deliver while the client's goals are still met.

Most times the clients will go for option 2 as its to big of a hassle getting a new service provider. And when this happens we must remember we were at fault, so we have to come up with a pretty good counter plan to keep the client happy.
What we cannot do (and what telkom is doing) is realize we cant deliver a service/product, then change the contract and dictate our own terms and rules. This will result in not just a cancellation in contract, but lawsuits will follow and our credibility will down the drain. Telkom though they were very clever with their FUP stating they can throttle us when we abuse the service, this is fair, but then they should have stipulated the limits/thresholds from the start. Up until today they still have not given us official limits. They cannot dictate as to what is abuse halfway throughout the contract, without consulting with their clients.

So yes, I'm with everyone, Telkom promised us uncapped, unthrottled LTE. But they cannot deliver. No amount of whining will change this (I have been one of them). If something is impossible, then its impossible. Telkom was wrong here, They should just admit this and get it over and done. Then they should engage us the clients and come up with a viable plan that everyone is happy with, or rather can live with.

 

[RusselTFA]

1. Telkom's reason for throttling is to prevent "abusers" affecting most users. As the cap is refreshed each month on the 1st, many of these "abusers" will be using full speed again, affecting users anyway, until they hit their cap again. So how will throttling protect users until "abusers" reach their caps?
2. Can someone from video streaming suppliers not get some sense into Telkom's heads, they are also going to loose business?

 

[AirWolf]

400GB FUP, 2mbps throttled thereafter, with full-speed top-ups at R100/100GB.

 

[Porsche Driver]

I would like Uncapped data since that is what i signed the contract for or at least ZERO RATED streaming...

This man is correct !
That is what I signed up for - UNLIMITED STREAMING.

 

[Brunette Babe]

This man is correct !
That is what I signed up for - UNLIMITED STREAMING.

In full agreement with that.
Telkom wants too much of a compromise from us yet it is unyielding in its stance.

 

[Madara]

Copper vs LTE. There is no congestion on the copper line infrastructure (as i understand)

but don't they all end up on the same backbone

 

[deweyzeph]

but don't they all end up on the same backbone

The problem with any wireless technology is that there is only so many simultaneous connections that can be supported on the spectrum available. You simply can't support hundreds of people all downloading 24/7 at full speed from the same tower. The laws of physics simply don't allow it.

 

[SeaSickMama]

I feel that 400GB with a soft cap thereafter of around 2mbps max should be fair. That lets people do their normal web browsing etc just no more streaming in 4k as that is just a waste. 1080p is already amazing enough.

400GB is perfect