Telkom meeting regarding forum representative

rpm

rpm

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Hi folks

I have just returned from our meeting with Telkom regarding a site representative. The meeting was attended by Puleng Roestoff (Telkom Corporate Communication), Steven White (Telkom Executive, Product Development), Cara and I. Telkom was happy with most of the suggestions from you guys and will now discuss how they will organize this etc. It looks like there is a definite focus on a more customer centric approach by Papi (Telkom’s new CEO).

You guys will have to judge the effectiveness of the new system and how to improve communication, feedback etc. I think this is a good opportunity to improve direct communication between Telkom and their broadband customers, but the effectiveness of this move will ultimately be decided by their dedication and your happiness.

Any feedback will be of great value.

Regards,

RPM
 
Good work RPM!

May I suggest that you reserve the forum aliasses Telkom_xxxxxx for their representatives. That way anybody browsing the forum would immediately know who are the official Telkom reps.

Sort of like the official Google representative "GoogleGuy" that posts on various webdesigning forums.
 
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Noice, I hope they don't think that it would be a Technical Only type of support they'd have to give their clients. They need to listen re: price as well!
 
Why not create a new member group called "Telkom Representative", like Member, MyADSL Master, etc? Then they can call themselves whatever they want, and we will know that they are official since the admins would have to assign them to the group?
 
I dont see telkom suddenly becoming open and honest with consumers, theyve got too much to hide :mad: but lets wait and see, we can only hope.
 
If Telkom comes on as a telkom rep I think it would be just be good manners if no one attacks them as a person but as a company nail them
 
rpm said:
I think this is a good opportunity to improve direct communication between Telkom and their broadband customers
Click to expand...

With all due respect, I fail to understand how Telkom's raping of the South African public can be regarded as a communication problem.

South African ADSL users clearly communicate the problem to Telkom on a daily basis and have done so for the past few years.

There has been NO improvement in terms of the cap. There has been NO improvement in terms of shaping. There has been no significant improvement in terms of speed or price. In fact, the cap was just "upgraded" from a soft cap to a hard cap.

If Telkom wants clear communication then I cannot make it clearer than this:

1. CAP 2. SHAPING. 3. SPEED 4. PRICE

Telkom: Do not belittle us.

I say to Telkom...take your representative and shove it.
 
You know what they say... the proof is in the pudding
 
This is interesting. I'm keen to see how this develops...
 
milano said:
I say to Telkom...take your representative and shove it.
Click to expand...

It is usefull stuff like that that will get us somewhere. This Telkom representative on MyADSL is going to be very bad. MyADSL will not come out of it looking good.
 
as they say, "everything in moderation . . ." ;)

I think Telkom need to be here.

I think we need to behave like adults. I'll ask my wife to show me how . . . :p
 
We shout at Telkom "Listen to us!" and then want to say "Keep the £&%$& off our forums!". Come on chaps I hate Telkom as much as the next guy but we cant have it both ways.
 
I think that this is a very good move, and I would rather see some kind of representation from Telkom than none at all. I think this shows that Telkom is starting to listen. I agree that listening does not equal action, but hey, any real action has to start somewhere.

If this turns out to be not such a good idea, then I have full confidence that rpm will do something about it.

For now I think we should just give it a try and see what happens.
 
oh i can't wait - lets give them hell. - they deserve no less for what they've done over the years. The only way i will be nice, is if they fix what they are doing!
 
Great news RPM. I urge all MyADSL members to give this a chance. Things can't change overnight. But at least this is a step in the right direction.

What I find amusing is that Mr Steven White himself could have done a great deal to curb some of our ill feelings towards Telkom if he had been clever enough to listen to us well over two years ago when he had the first meeting with RPM. Instead of calling us a small minority of disgruntled users. So thanks to him, he has some very VERY angry and frustrated Telkom users on his hands.

And remember, as frustrated and angry as we are, we should not take this out on the Telkom rep, afterall, he is just doing his job.
 
Debbie2 said:
I would rather see some kind of representation from Telkom than none at all
Click to expand...

Yes, Telkom representation is better than nothing at all...but only just barely better than nothing at all.

If the point of a Telkom representative is to better communicate ADSL product shortfalls to Telkom Management then I do not understand.

You mean to say that Telkom still do not know what improvements are required?

If that is the case then Telkom have no business being involved in this industry since this has been communicated to them hundreds of times.

On the other hand, if they already know what is required to improve the service (1. Cap 2. Shaping 3. Price 4. Speed) then why are they sending a representative?

Looks like window dressing to me.
 
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