Telkom Mobile Billing FAQ

Hi
I am very happy with the data package and performance of my 8Ta Data Sim.

if only the service could match up. It seems that my debit order details have not been updated (even though i personally did this at the Pavilion Branch...suffering through the bad customer service on that particular day).

To top it it off.....instead of receiving a single courtesy call... they simply disconnect my 8Ta sim.. and tell me that it is handed to "collections".

I am sorry to say that if 8Ta cannot improve on customer service... i for one will rather pay more and do business elswhere in future.

So having never received a single invoice from 8Ta... i have absolutely no idea how i will settle this. Wait for "collections" to get a lawyer to speak to mine (since nobody there seems to understand how to use a phone, IRONIC).... or take time out of my business day to suffer the bad service at Pavilion again?
 
rhoosien said:
Hi
I am very happy with the data package and performance of my 8Ta Data Sim.

if only the service could match up. It seems that my debit order details have not been updated (even though i personally did this at the Pavilion Branch...suffering through the bad customer service on that particular day).

To top it it off.....instead of receiving a single courtesy call... they simply disconnect my 8Ta sim.. and tell me that it is handed to "collections".

I am sorry to say that if 8Ta cannot improve on customer service... i for one will rather pay more and do business elswhere in future.

So having never received a single invoice from 8Ta... i have absolutely no idea how i will settle this. Wait for "collections" to get a lawyer to speak to mine (since nobody there seems to understand how to use a phone, IRONIC).... or take time out of my business day to suffer the bad service at Pavilion again?
Click to expand...
Hi rhoosien

We would like to investigate your issue.

Please PM us your full name, ID number and contact details.

We also require any details that you have about the agent who assisted you.

Thank you
8ta Social Media Team
 
hi , i need assistance with regards to cancelling a expiring contract with 8ta.i have two seperate 8ta contracts , both for the 10 gb internet promo.one is due to expire this year in the next few months.i have taken a new 10 gb promo data earlier this year.i have 2 separate sim cards from 8ta with 2 separate and different 8ta cell numbers.i am billed in one installment of R399.99 instead of 2 separate amounts.i thought 8ta required notice in advance to cancel the expiring contract or must i wait until the end of 24 months ? how does 8ta's business rules work ? i sent a email to 8ta notifying them of the expiring contract in the next few months ,i got a reply saying: Thank you for your email.

Before I sent a request to Cancellation I request to confirm the following;

Are you aware that there will be penalty charges if we terminate your contract within the 24 month contract term as per business rules?



Kind regards

SB

Telkom Mobile Social Media


i have replied stating NOT to cancel and end my contract until i have given 8ta a written letter and until my 24 month term is up.i dont understand how this works.i am not willing to pay any penalty charge because all i am doing is notifying 8ta in advance to be aware that once my 1st contract has expired and ended , i want to cancel and stop the expired contract.that hard to understand ? I hope you are aware that i have two 8ta contracts and that one of my
8ta contract is going to expire this year? Can you give my the
expiration date of my two contracts if possible ? I do not want to
incur any extra charges from 8ta.i am discussing my first 8ta contract
and thought i had to give notice because its expiring this year.must i
wait after the 24 months? maybe the billing department messed up !!! i am billed with one amount with a new account number and i see that 8ta not using my first contract number. i got two seperate contracts thats billed in one amount amount.one contract is due to expire and the other is still on going.i just want this sorted..i dont get whats going on.any help is appreciated !!! come on guys its simple !!!
 
Nitro530 said:
hi , i need assistance with regards to cancelling a expiring contract with 8ta.i have two seperate 8ta contracts , both for the 10 gb internet promo.one is due to expire this year in the next few months.i have taken a new 10 gb promo data earlier this year.i have 2 separate sim cards from 8ta with 2 separate and different 8ta cell numbers.i am billed in one installment of R399.99 instead of 2 separate amounts.i thought 8ta required notice in advance to cancel the expiring contract or must i wait until the end of 24 months ? how does 8ta's business rules work ? i sent a email to 8ta notifying them of the expiring contract in the next few months ,i got a reply saying: Thank you for your email.

Before I sent a request to Cancellation I request to confirm the following;

Are you aware that there will be penalty charges if we terminate your contract within the 24 month contract term as per business rules?



Kind regards

SB

Telkom Mobile Social Media


i have replied stating NOT to cancel and end my contract until i have given 8ta a written letter and until my 24 month term is up.i dont understand how this works.i am not willing to pay any penalty charge because all i am doing is notifying 8ta in advance to be aware that once my 1st contract has expired and ended , i want to cancel and stop the expired contract.that hard to understand ? I hope you are aware that i have two 8ta contracts and that one of my
8ta contract is going to expire this year? Can you give my the
expiration date of my two contracts if possible ? I do not want to
incur any extra charges from 8ta.i am discussing my first 8ta contract
and thought i had to give notice because its expiring this year.must i
wait after the 24 months? maybe the billing department messed up !!! i am billed with one amount with a new account number and i see that 8ta not using my first contract number. i got two seperate contracts thats billed in one amount amount.one contract is due to expire and the other is still on going.i just want this sorted..i dont get whats going on.any help is appreciated !!! come on guys its simple !!!
Click to expand...
Hi Nitro530

Please PM us your Telkom Mobile numbers, email address and date you send/received the email communication.

We would like to investigate.

Thank you
Telkom Mobile Social Media Team
 
telkom mobile stuffed up !!!!! my sim has been deregistered but i bet they will still charge me my normal installment !! i lost my 10 gig data for the month....didnt even get to use it..........
 
:cry: there goes my 10 gig data.didnt even use it........1 more month to expire and they stop and cancel my sim contract BEFORE it expires...what a stuff up...........yet am going to pay for it...talk about unfair.lost out my data !!!!!!!!!!
 
So...I got the Telkom Home LTE in July...and I am yet to receive a bill/invoice. They were supposed to do a debit order. How can I pay for the nice LTE connection without a bill? I have actually asked for this during 2 separate calls with the support people! Once a call to hear if I am happy, and once when I called during an outage :(
 
i was billed for something that i did not even receive.sim card deregistered and my data was never given to me.i did advise telkom in advance to cancel my expiring contract. i had given telkom 30 days as notice for my first expiring contract.i was billed as normal.now i get my statement that i must pay R 851.36 to cancel my contract as admin fee for termination ? huh ? i must pay for cancelling my expiring contract as admin fee ? 1st.telkom breached the contract.i never received my 10 gig data and yet i was billed as normal and my sim card was deregistered.2) since when i must pay a termination fee for cancelling a expiring contract that has come to full term ? something messed up here.i had emailed telkom mobile and i stated that i am cancelling my 1st expiring contract and i recieved a email stating i am going to be charged early termination fee ? for what ? i dont mind paying a small admin charge for cancelling my expiring contract but R851.36 ? thats a bit much for a fee to cancel a expiring contract.CPA breached and customer agreement breached.telkom failed me !!!! i want this mess sorted !!! i want to lay a official complaint.must i go to hello peter or the ombudsman.hmmmmm.telkom mobile admin please help me dude !!! i can email you all the emails and my last bill !!! i am being ripped off !!!
 
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:cry: R851.36 i must pay for giving 30 days notice for cancelling a 24 month expiring contact , sim card deregistered , never given my 10 gig data for the month , got billed my normal installment ( thats right i paid for something i never even recieved ) .any lawyers around here....telkom mobile admin help !!!!!!!!!!
 
RE TM data and MTN data on a contract:

http://mybroadband.co.za/vb/showthr...B-for-R199?p=11149627&viewfull=1#post11149627

Budza said:
RE Telkom Mobile.

If I use TM only data, I need to set phone to TM only? If I have roaming enabled, and it loses TM, will the phone connect to MTN and I pay OOB?

The contract comes with all network data- if I add TM data, that'll get used when on TM and the all network when roaming on MTN?

The call centre are too confused by the question to give me an answer... :(
Click to expand...

Can you please confirm how this works?
 
Hi Social team

I have the 10 gig contract for R200 per month. I was shocked last month when I was charged R1500.00 ! What I understand is that when i finish my 10 gig, the system stops and ask me to purchase an additional bundle. In this case it looks like once my 10 gig was finished , you went on to charge me out of bundle. I tried the call centre and no one seems to know whats the problem
 
Please can some clarification be provided for the following:

Budza said:
http://www.telkommobile.co.za/plans/plan/smartplan-100#19

If I use the above Smart Plan, I'm able to load both TM (Telkom Mobile) Data and AN (All Networks) Data.

If I have 2 bundles loaded at the same time, say a 100MB AN and a 1GB TM bundle, which gets used first?

I'd hope that the TM bundle would be used by default, unless of course I'm out of TM coverage. Then it should switch to the AN bundle.

On top of that, should the TM bundle be used up, the AN bundle would then be used until completion after which I'd be billed standard OOB.

Correct? If so, this should be added to the TM FAQ- if this was made clear I'm sure more people would buy into these plans...

/

Also, this plan lists a bonus 5GB TM Data for certain devices- I take it the SIM Only deal excludes any bonus data?

The unlimited calls to TM phones: Any indication of this being extended after 12 months?

What about calls to a nominated landline?
Click to expand...
 
Hi 8ta guy,

I would like to know how Telkom Mobile's cost/mb figures are arrived at.

As an example, on this page http://www.telkommobile.co.za/plans/...a/24-months/#2 the "SmartInternet 750MB Promo" package has a monthly cost of R179, and offers a bandwidth of 750MB. Using the formular: "monthly cost" divided by "data limit" (i.e. 179 / 750), the cost/mb works out to approx 24cents. However Telkom lists the cost/mb as 3c. The other packages listed on that page exhibit similar discrepancies.

With other service providers, the cost/mb quoted by the providers work out to "monthly cost" divided by "data limit". Why is Telkom's different?

Thanks.
 
Hi Baba Vakai

We would like to have a look at your query. Please PM us your Telkom Mobile number so that we will assist.

Regards
Telkom Mobile

Baba Vakai said:
Hi Social team

I have the 10 gig contract for R200 per month. I was shocked last month when I was charged R1500.00 ! What I understand is that when i finish my 10 gig, the system stops and ask me to purchase an additional bundle. In this case it looks like once my 10 gig was finished , you went on to charge me out of bundle. I tried the call centre and no one seems to know whats the problem
Click to expand...
 
Using Data with Telkom Mobile & Any Network/Roaming

Thanks- I'll sum up your response for the benefit of others- please correct me if I'm wrong...

Bundles are used in the order they are loaded, not based on which network you're using:

Loading AN first and a TM bundle later, AN will be used even when you are in a TM covered area. How unfortunate :(

So I have to load the TM bundle first, thereafter an AN bundle? That way the TM is used unless I'm out of TM coverage, where the AN is used...

If I were to load the AN first and the TM bundle later, the AN be used even while in TM coverage, defeating the point of trying to use the TM Network instead of the roaming one.

To ensure I have constant connectivity I'm now forced to use expensive AN data, as my chosen plan will apparently use that before any TM data I add, resulting in AN being depleted first and TM being unable to connect when I'm out of TM coverage...
 
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So if you get an SMS every month telling you a certain amount will be debited from your account, does that mean your billing method is via debit order? or does your bill build up until you pay?
 
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