Telkom Mobile Billing FAQ

RENEWAL OF 10 GIG PROMO account no. 500156354. *TA inbox totally useless.

can sort out *TA messup with my 10 GIG account.
Telkom Mobile said:
1. First invoice pro-rata explanation

Determine the daily amount of a monthly charge being prorated by dividing it by the number of days in the month the service is applied for. The resulting number is the daily amount.

Example:
Based on a 30 day bill cycle and a monthly recurring charge of R300, the daily amount is R10 (R300/30 days = R10). Determine the number of pro-rated days. The monthly service charges begin the day service is activated.
Example: Application date = 20th day of a cycle which means there are 10 pro-rated days. Multiply the daily amount by the number of days being pro-rated. This gives you the total pro-rated amount.
i.e. R10 x 10 days = R100.

Your first subscription will then show as R400 as you will be paying for the previous month’s pro-rated subscription (R100) as well as the current month’s subscription (R300).

What is pro-rated?
  • Subscription Fees
  • CLIP/CLIR
  • Free minutes
  • Free SMSes
What is not pro-rated?
  • Itemised Billing
2. Overdue account manual payments and payment allocations

Steps using the bank approved beneficiaries list on internet banking:
  1. Select Company,
  2. Select Telkom,
  3. Add the Beneficiary Statement Description as: 8ta 19 digit number from the back of the invoice.
EFT (internet banking) or direct bank deposit details:
  • Name of the bank: Absa
  • Account number: 4076155598
  • Branch code: 632005
  • Beneficiary Statement Description: 8ta 19 digit number from the back of the invoice
Proof of payment should be provided to:
  • Fax number: 088 012 311 3872
  • Email: [email protected] with subject line: MyBB <username> Proof Of Payment
  • An 8ta/Telkom store
Proof of payment must be accompanied by the following information:
  • Name and surname
  • ID/Passport number
  • Alternate contact number
  • Email address
  • 8ta mobile number
  • 8ta account number being paid

3. Change of billing address or bill Format (email or post)

Documentation required:
  • Copy of the 8ta account holder’s ID/Passport
  • Letter with summary of change required including account holder’s signature
Letter must be accompanied by the following information:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta mobile number
This information should be provided to:
  • Fax number: 088 012 311 387
  • Email: [email protected] with subject line: MyBB <username> Change of bill format/address
  • An 8ta/Telkom store

4. Debit order date change (15th, 20th, 25th or last working day of the month):

Documentation required:
  • Copy of the 8ta account holder’s ID/Passport
  • Letter with summary of change required including account holder’s signature
Letter must be accompanied by the following information:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta mobile number
This information should be provided to:
  • Fax number: 088 012 311 387
  • Email: [email protected] with subject line: MyBB <username> Debit order date change
  • An 8ta/Telkom store
  • Calling 081 180 with verbal authentication checks and ID/passport verification (free call from your 8ta number)

5. Debit order disputes and refund requests

Documentation required:
  • Copy of Bank Account holder’s ID/passport
  • Stamped bank statement reflecting 8ta debit order amount and debit order reference
Additional information required:
  • 8ta account number
  • Name and surname
  • Alternate contact number
  • Email address
  • Summary of complaint
  • Current/previous 8ta reference number(s)
This information should be provided to:
  • Fax number: 088 012 311 3872
  • Email: [email protected] with subject line: MyBB <username> Debit order dispute/refund request
  • Visit an 8ta/Telkom store with the above information

6. Contract cancellations (cancellation fees and Ts & Cs apply)

Documentation required:
  • Letter with summary of cancellation reason(s) required including account holder’s signature
  • Copy of Account holder’s ID/passport
Additional information required:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta number to be cancelled
  • 8ta Account Number
Send above information to:
  • Email: [email protected] with subject line: MyBB <username> cancellation request
  • An 8ta/Telkom store

7. Itemized billing activation (R17.00 per month)/deactivation request

Documentation required:
  • Copy of the 8ta account holder’s ID/Passport
  • Letter with summary of change required including account holder’s signature
Additional information required:
  • Name and surname
  • Alternate contact number
  • Email address
  • 8ta mobile number
This information should be provided to:
  • Fax number: 088 012 311 3872
  • Email: [email protected] with subject line: MyBB <username> itemized billing
  • Visit an 8ta/Telkom store with the above information
  • Calling 081 180 with verbal authentication checks and ID/passport verification (free call from your 8ta number)

8. Credit limit increase/decrease application (credit vetting will be done again)

Documentation required:
  • Letter with summary of change required including account holder’s signature
  • Copy of the 8ta account holder’s ID/Passport
Additional information required in the letter:
  • Name and surname
  • Alternate contact number
  • Email address
  • Credit limit amount request
  • 8ta Account Number
  • 8ta Number
This information should be provided to:
  • Fax number: 088 012 311 3872
  • E-mail: [email protected] with subject line: MyBB <username> credit limit
  • Visit an 8ta/Telkom store with the above information

9. Contract upgrade/downgrade migration application (credit vetting will be done)

*Note:
*You will not qualify for a new handset/voucher
*You will only qualify for the new upgraded/downgraded contract airtime benefits once the migration is approved.


Documentation required:
  • Letter with summary of change required including account holder’s signature
  • Copy of the 8ta account holder’s ID/Passport
Additional information required in the letter:
  • Name and surname
  • Alternate contact number
  • Email address
  • Migration application from which contract to which contract
  • 8ta account number
  • 8ta number
This information should be provided to:
  • Fax number: 088 012 311 3872
  • Email: [email protected] with subject line: MyBB <username> contract migration
  • Visit an 8ta/Telkom store with the above information
Click to expand...
 
Hi bushdog

Kindly PM us your details and full description of the query so that we can assist.

Regards
Telkom Mobile



bushdog said:
can sort out *TA messup with my 10 GIG account.
Click to expand...
 
I have a prepaid account.
I loaded a 25gig + 25gig prepaid voucher for R999 two days ago.
A 25gig bundle usually lasts me a few months.
To my horror, today my 25gigs were all depleted, despite me not using any more data than usual.
I always monitor my usage and don't have any auto updates on my OS.
There is something seriously amiss here.
Something must have gone wrong on with the Telkom bandwidth metering system.
How can I investigate this further?
I'm scared to load any more large data bundles in case this happens again.
 
Telkom Mobile said:
Hi Hummercellc

After 24 months, the contract will go into a month to month contract.

The monthly instalment will stay the same.

We do not have a committed end date for the Internet 5 Promo.

If you experience any billing problems, please PM us or email [email protected].

Thank you
8ta Social Media Team
Click to expand...

8ta/Telkom social is talking absolute BS.. i had a sim only contract which is have been paying 249 PER MONTH, the new price is R1468, I CANCELLED MY CONTRACT and reversed my debit order until someone actually confirms that this is true and not a billing error
 

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Last edited:
@sly look into your financial records and make sure that Telkom Mobile have been deducting money from your account. There was a similar case whereby Telkom Mobile didn't debt the account for months they were about to hand him over.... quickly he settled the outstanding amount due..

Just check with your bank.

I would advice editing the image as your number is displayed
 
They have, I've never missed a debit order in the last 25 months, the number is deactivated already
 
Hi. How much does a prepaid Telkom Mobile phone call to a Telkom landline cost? After searching, I landed on your call charge calculator page, but keep getting errors. It won't accept a valid 081 number. So what's the rate per minute?
 
Telkom Mobile said:
Hi Hummercellc

After 24 months, the contract will go into a month to month contract.

The monthly instalment will stay the same.

We do not have a committed end date for the Internet 5 Promo.

If you experience any billing problems, please PM us or email [email protected].

Thank you
8ta Social Media Team
Click to expand...

does anybody know if this is still the case?
 
sure was cool in the olden days when we had an active Telkom Mobile rep here.............
 
Hi sly

Kindly be advised that we have sent you a PM regarding your billing query.

Your Social Media reference number is SM102766.

Regards
Tebogo Mongale
Telkom Social Media Team


sly said:
They have, I've never missed a debit order in the last 25 months, the number is deactivated already
Click to expand...
 
BANG_Mutha said:
@TelkomMobile, did my application early last week, debit went off my account last week, was promised delivery of device on Monday, its now Tuesday and still no word from you guys...what gives?
Click to expand...

Hi BANG_Mutha,

Thank you for choosing Telkom.

Please PM us your details so that we can escalate to our Online Sales Team for further assistance.

We do apologise for the delay caused by this.

Your social media ref: SM121682.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team
 
BANG_Mutha said:
@TelkomMobile, did my application early last week, debit went off my account last week, was promised delivery of device on Monday, its now Tuesday and still no word from you guys...what gives?
Click to expand...

Hi BANG_Mutha,

Thank you for choosing Telkom.

Please PM us your details so that we can escalate to our Online Sales Team for further assistance.

We do apologise for the delay caused by this.

Your social media ref: SM121682.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team
 
BANG_Mutha said:
@Telkom, PM sent. awaiting your response.
Click to expand...

Hi Neelin,

We will attend to your PM shortly.

Have an awesome day further. :)

Regards,
Boitumelo Makhongoana
Telkom Social Media Team
 
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