Telkom Mobile Speed, Disconnections & Coverage Problems – click here first!

@Telkom Mobile, has there been any changes to the ISP config/infrastructure made in the Centurion CBD area last week? From last Friday my connection speed has gone down to the point where I was getting failed DNS lookup errors.

I have full signal on HSPA+ but my connection was so bad yesterday that I couldn't even get www.google.co.za to load. I tried to troubleshoot late into the night and saw speeds increase after around 11:30pm. Even this morning was great but it's dropped again now. This leads me to think over subscription but why only from Friday...

Now its decent and not as bad as yesterday as I am able to browse but what happened last week Friday for the sudden change? And when will my normal speed be restored?
 
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Im so bedornered right now. On my way to 100 kills when lost connectio. I hate you telkom . I may never get that opportunity again
 
In the morning, right now actually.
2268118513.png


This was last night
2267239805.png


So its predictable... which doesn't bode well for a fix.
 
Telkom / 8ta

is there any feedback regarding my issue?

BTW Speedtest at home is almost non existent. Getting 0.17 kbps

I can confirm it's not my hardware (modem+laptop) because look at this speed test at work:

2918580683.png
 
Anyone else's debit order not go off? Everything else has gone off except 8ta? 1st time this has happened....
 
hugo69er said:
Anyone else's debit order not go off? Everything else has gone off except 8ta? 1st time this has happened....
Click to expand...

Mine didn't go off as well. There's nothing for mahala so I'm sure it will at some point or they will debit double the amount next month
 
Noticed 8ta's been fast all day for the last few weeks?
What did they do right!!

Also been rather quite on this thread so it must be wide spread goodness?
 
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8ta/Telkom Mobile have fluctuated in my area as of lately signal comes&goes. Not sure if if it is something to worry about or just an upgrade taken place if the problem persists going to call data help desk cause they probably changed the mast
 
Same for me Richard, after a few months of consistent performance its suddenly up and down
 
airborne said:
Noticed 8ta's been fast all day for the last few weeks?
What did they do right!!

Also been rather quite on this thread so it must be wide spread goodness?
Click to expand...
The fairytale is over. Been okish for me too till last night when it all went pear shaped again. Im going to call helpline now but i can bet your bottom dollar they will say there no problem. Im typing this on my 8ta connection yet i can't do speedtest on my phone or laptop .
 
Ok. Now how do i get to the bottom of this. Before last post speedtest would say network error. After posting i got 2.49 DL and 2.17 UL. I have not attached the yaggi antenna in the last two minutes as your engineer recommended to your helpline ,yet i get this jump from no connection to a good connection ??? Mr Telkom can you pls explain.
 
Plumsdead

My connection keeps bombing despite the fact that I have a good signal. I'll be going along quite happily when suddenly Mobile Partner yanks the cursor out of my hands to give me a Sim not found error and then the only thing I can do to reconnect is click OK to that irritating Connection Statistics thing that pops up, reassure Mobile Partner that, shame, Yes it's OK that the "SIM/USIM has not been detected or is invalid", click to close it, click bloody-well Yesss that I really, actually would like to close it, please, unplug the modem, utter ten, longish obscenities (sometimes I can get away with 9), plug it back in, restart Mobile Partner and reconnect. If I'm lucky the connection will go 10 to 15 minutes without interrupting me again.

I live in Plumstead, Cape Town and I'm posting this here to see if anyone else in my area has the same problem. I have had trouble with my connection for a long time and called 8ta / Telkom Mobile many times and never gotten a satisfactory response. I have searched often on the net for a solution and tried many things but still have no joy in solving the problem. What is so flipping exasperating about it is that it has persisted even after eliminating signal strength as a cause. My modem (Huawei E2010) is now placed outside in a roof-level position via a repeater cable and I normally get 90-99%. It seldom dips below that.

It is also worth noting that I have the same problem, only worse, with my TP Link modem, except that it gives me a IP address conflict error, and I have none of the problems in Newlands. In Newlands the connection is reliable and I can get in excess of 10Mbs down with my TP Link while in Plumstead the speed often dips to dial-up speeds. It seems to me that Telkom values its clients in the Newlands area more than its clients in the Plumstead area. I was told at the beginning of the year that a new tower for this area would be online by April-May and have held out with Telkom Mobile on the basis of the hope that that provided.
 
Mine for the last week or so have been disconnecting and then connecting again every now and then. Lets say every ten minutes or so it will drop the connection and then connect again. It's not the router because I use a Vodacom sim in it too and that's been running fine.
 
aalwees said:
My connection keeps bombing despite the fact that I have a good signal. I'll be going along quite happily when suddenly Mobile Partner yanks the cursor out of my hands to give me a Sim not found error and then the only thing I can do to reconnect is click OK to that irritating Connection Statistics thing that pops up, reassure Mobile Partner that, shame, Yes it's OK that the "SIM/USIM has not been detected or is invalid", click to close it, click bloody-well Yesss that I really, actually would like to close it, please, unplug the modem, utter ten, longish obscenities (sometimes I can get away with 9), plug it back in, restart Mobile Partner and reconnect. If I'm lucky the connection will go 10 to 15 minutes without interrupting me again.

I live in Plumstead, Cape Town and I'm posting this here to see if anyone else in my area has the same problem. I have had trouble with my connection for a long time and called 8ta / Telkom Mobile many times and never gotten a satisfactory response. I have searched often on the net for a solution and tried many things but still have no joy in solving the problem. What is so flipping exasperating about it is that it has persisted even after eliminating signal strength as a cause. My modem (Huawei E2010) is now placed outside in a roof-level position via a repeater cable and I normally get 90-99%. It seldom dips below that.

It is also worth noting that I have the same problem, only worse, with my TP Link modem, except that it gives me a IP address conflict error, and I have none of the problems in Newlands. In Newlands the connection is reliable and I can get in excess of 10Mbs down with my TP Link while in Plumstead the speed often dips to dial-up speeds. It seems to me that Telkom values its clients in the Newlands area more than its clients in the Plumstead area. I was told at the beginning of the year that a new tower for this area would be online by April-May and have held out with Telkom Mobile on the basis of the hope that that provided.
Click to expand...

Hi, Ive had the same problem, I spoke to support at the call centre numerous times, and in store, and no one was able to help while happily taking payment on my contract. Anyway, hard feelings aside, I solved the problem by connecting my 3G modem, directly into my Netgear router, and connecting the router to my mac via ethernet.

I would get disconnects every 3 - 10 minutes, in Kraaifontein with the modem connected directly to my mac. I also had no problems connecting or the speed, which was around 4mbs download.

It now works perfectly, absolutely no disconnects since being plugged into the router, but my speed is a poultry maximum of 0.49mbs.

Cheers, hope this helps.
 
And to 8ta, your customer service is absolutely shocking, and that comment is well deserved. I feel sorry for the average Joe trying to use the network, if so many above avg. tech guys are struggling. I eventually had to solve the problem myself after repeatedly being given advice such as disconnect the modem, reboot etc.

You know there is a serious problem, with your disconnects but none of you have the balls to come out and say what the problem is, instead choosing to PM members as if it is a individual problem when it widespread.

It irresponsible of you to advertise these services on contract without sorting out these issues. or at least up your game in terms of service and training your agents. I speak from experience as someone who has been using the internet with you since 56k dial up, as someone who has worked in a call centre, and as customer who has been struggling for the last 2 and half months with your service, before I figured out a solution for myself.
 
 
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