TELKOM!!! Night data mess

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PsYTraNc3

Expert Member
Joined
Jan 4, 2012
Messages
3,565
I've been on the Home Office 20GB (Now known as smart broadband) package for the past 1.5 years which comes with 20GB night data which I have been getting and using every month.

In February, I assumed I got my night data and set downloads to start after midnight, a few days later, noticed that I did not get night data and almost depleted my cap.
Contacted a Telkom chat agent who first said that my plan never came with night data and then changed his story to it being a promotion that ended on 1st Feb.
I got my night data a few days later...

This month, I once again have not received night data.
Contact a chat agent again who told me that I should be getting night data and did for this month but have already depleted it.
Asked for proof and she sent me this... Capture.jpg
I've added a sum of the column "Actual Volume" which equates to 9524291581 bytes or +- 9.5GB.
You will also see that the data usage she sent me was total used and not just night data.
So with a total usage for the month of 9.5GB, I managed to use up all my 20GB night data?
Right...
She ended the chat after sending the usage sheet.

Contacted Telkom on Facebook and now I once again get told that my package does not get night data.

WTF????

And as we all know, getting someone from Telkom to assist and who actually knows what they are talking about is not an easy task.
 
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Cirala

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Feb 15, 2017
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Time to move to AfriHost, you wont regret it.
Slick professional service.
 
Chevron

Chevron

Serial breaker of phones
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PsYTraNc3 said:
I've been on the Home Office 20GB (Now known as smart broadband) package for the past 1.5 years which comes with 20GB night data which I have been getting and using every month.

In February, I assumed I got my night data and set downloads to start after midnight, a few days later, noticed that I did not get night data and almost depleted my cap.
Contacted a Telkom chat agent who first said that my plan never came with night data and then changed his story to it being a promotion that ended on 1st Feb.
I got my night data a few days later...

This month, I once again have not received night data.
Contact a chat agent again who told me that I should be getting night data and did for this month but have already depleted it.
Asked for proof and she sent me this... View attachment 423514
I've added a sum of the column "Actual Volume" which equates to 9524291581 bytes or +- 9.5GB.
You will also see that the data usage she sent me was total used and not just night data.
So with a total usage for the month of 9.5GB, I managed to use up all my 20GB night data?
Right...
She ended the chat after sending the usage sheet.

Contacted Telkom on Facebook and now I once again get told that my package does not get night data.

WTF????

And as we all know, getting someone from Telkom to assist and who actually knows what they are talking about is not an easy task.
Click to expand...

PM TelkomZA on the forum or message Telkom Mobile on Twitter.
 
P

PsYTraNc3

Expert Member
Joined
Jan 4, 2012
Messages
3,565
I ended up signing up to Twitter just to complain.

Yesterday, my night data was added then I get a message from them saying that I should double check my account because they can see it was added but has not been used yet.

So it was me just not looking properly?

I guess then that because I never looked properly, none of the browsing\downloads I have done after hours before yesterday would have been deducted from my night data :whistling: just because I never saw I had it.
 
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