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He explained that the build programme itself consists of two technology options. Where there is sufficient demand, we use fibre to the node, which puts an ADSL point of presence closer to customers.
Im sorry RPM. I think I missed the good news part?
Customer satisfaction? You can start off with some simple things like improving the 0800 375 375 helpdesk response time so I dont have to wait 30+ minutes each time I call to check the status of a fault that was opened a week ago and still hasn't been fixed (*hint* for another improvement!)?the article said:“We will continue to seek various strategies aimed at increasing customer satisfaction in our efforts at seeking increased ADSL penetration,” concluded Samuels.
Despite everything this is good news. ADSL growth needs to accelerate and let’s hope there are higher speed and potentially higher usage limits in the pipeline.
This view was expressed by Alphonzo Samuels, Group Executive for Wholesale Sales and Marketing Operations who said that in most developed countries, broadband penetration ranges from 25% to 50% of fixed lines.
Samuels continued: “Considering our current penetration of just over 7%, we are clearly still in the infancy stage of the broadband maturity curve, with plenty of room to grow.”
I have a feeling this will be as visible as their share register, but it will be tested.“An important step forward in matching supply with demand has been the creation of Telkom’s Broadband Register. Where there is demand but no infrastructure, the intelligence goes into the Broadband Register, which is fed into our build programme so that we are able to prioritise more effectively and efficiently,” said Samuels.
SO your company has been saying for years in between record profits, yet the consumer has been left with little more than nothing and even more draconian bandwidth policies.“We will continue to seek various strategies aimed at increasing customer satisfaction in our efforts at seeking increased ADSL penetration,” concluded Samuels.
Newsflash for Alphonzo Samuels, Telkodemonopolies' ADSL hostages are on average, sick and tired of being stuck with crappy 384kbits/s down and 128kbits/s up.
At some point in the next few months, I will be one of the ex-hostages, and will cancel this crappy ADSL, and just use HSDPA instead.
HSDPA [for me] is much faster for browsing & downloading & uploading than the blazingly slow 313.6kbits/s down & 50kbits/s..90kbits/s up that I get on ADSL, I will suffer a bit with jittery latency on HSDPA, and I will have to get used to downloading less & use a Freedom Toaster for a change, but better than waiting for Telkodemonopolies for eternity <added>to install mini-DSLAMs and FTTC in my area</added>.Is HSDPA actually faster for browsing? Local is extremely fast on ADSL, and international has about the best link, going direct to SAIX.
It's not like you can download much on HSDPA, 3GB only becomes an option from next month really.
HSDPA [for me] is much faster for browsing & downloading & uploading than the blazingly slow 313.6kbits/s down & 50kbits/s..90kbits/s up that I get on ADSL, I will suffer a bit with jittery latency on HSDPA, and I will have to get used to downloading less & use a Freedom Toaster for a change, but better than waiting for Telkodemonopolies for eternity <added>to install mini-DSLAMs and FTTC in my area</added>.
I don't want to give the impression that HSDPA is South Africa's broadband messiah - it is not.I see, thanks. I've never used HSDPA but I didn't have such high expectations.