Telkom Refusing to Log Faults Now

[Sackboy]

I had to laugh today out of sheer exasperation. I rang Telkom to log a fault about slow DSL this week and severe latency + some disconnects (unusual for me).

Instead of noting the complaint and giving me a reference number, the operator tried to transfer me to the sales department to sell me a faster line.

I politely requested he call a supervisor whereupon he briskly cut me off.

Apparently they've now also chopped the complaints line and you have to write in instead.

Dumb and dumber imho.

 

[mh348]

You should have dialed again so you could speak to someone else. There's an idiot there that doesn't know is job. A few months back I called to change my line from 1mbps to 4mbps since I was paying for (upto) 4mbps, told the idiot to increase the speed but he said he can't do it and that I must called the sales dept for an upgrade, I tried explaining that its on the upto 4mbps and that he need to increase the speed, not the sales dept, then he cut the call. I called back again he answered, when he heard it was me he cut the call again, so I called back the third time and was put through to someone else who sorted it out.

 

[MidnightWizard]

So SAD

You should dialed again so you could speak to someone else. There's an idiot there that doesn't know is job.
I called back the third time and was put through to someone else who sorted it out.

True -- do not base your conclusions on ONE experience.

Unfortunately so much DEAD WOOD & MALEMA clones at Telkom -- and they mostly seem to be on the "help" lines.

I generally find the Telkom Direct shops to be a different kettle of fish ( barracouta -- not -- snoek ) -- ALWAYS helpful

MW

 

[Gaz{M}]

Yeah maybe it was a temp or a new person who is uninformed. Calling back a bit later helps.

 

[labratza]

was this while they were on strike lol we had someone come and install a line and then there was no line but on telkoms side he had marked it as complete but we had no line. 2 weeks down the line we got all 4 our lines that was suppose to be done all at once