Telkom responds to ADSL problems

what about the constant DSL outages in JHB? My work exchange was off twice and one client has been informed that the entire exchange they connect to is down and will take 2 weeks to fix... they do about 15-20 million rand worth of sales per day and their call center is down, do the math
 
Well atleast my line in sunninghill came back up yesterday... had no issues for almost two years, guesss I can't complain too much..
 
So, the fact that my ADSL is slow is either my fault, or somebody else's, but not Telkom's?
Sounds like the Reserve Bank blaming the "spending public" for the Current Account deficit - meantime it's because of Government's buying of weapons, warplanes and warships that caused the deficit. Shame
 
"Telkom however said that they did not see any major problems on their network during the time where users experienced slow speeds last week" = our servers cant handle it.. and you are all trippin balls there is nothing wrong with your lines :rolleyes:
 
This constitutes a 'response'?? lol - hardly worth the bandwidth it cost me to download...
 
If numerous customers complain about slow response and your tests find nothing wrong - maybe its time to relook at your testing procedures!!!
 
"Intensive investigations in the network did not reveal major failures on the network yesterday"
Click to expand...

I thought the issue was speed?
does "no major failures" mean "the whole adsl network wasn't offline" ?
 
Huh?

People... I don't know why we're even discussing it...

We're obviously all completely r-tards and we must have been dreaming when we could hardly use the ADSL.

I know this because Telkom can never find any problems on their network... as it's always completely perfect and totally worth our cash every month.

In fact, why is there even a thread for this? It's an insult to the brilliance that is Telkom.

.
 
Me wonders how on earth the intensive investigation managed to miss investigating the complaints directly.
I mean .. can they not simply call the complainers and get the details of the problem from them?

Oh hang on ... that's HIGHER GRADE INTENSIVE INVESTIGATION.
Silly me.
I apoologise and then shoot myself.
 
ADSL according to telkom is best effort... unfortunatly best effort is not defined.... :)
 
There are usually two standards used to determine the amount of effort necessary to discharge a "best effort" obligation:

i) If both parties to an agreement are the same person, what effort would that person exert to discharge the obligation?

or

ii) Consider what effort a reasonable person would expend in the circumstances.


Is it reasonable to expect at least 2Mb/s from an alleged 4Mb/s line - at least 50% of the time?
Is it reasonable to expect a fault to be repaired within 2 months?
Is it reasonable to expect a partial refund for lost income due to "best effort" not being good enough?
Is it reasonable to expect at least some form of reliability when using this "service"
 
It took me 2 weeks of complaining about slow [read mostly unusable] ADSL speed[lessness] [both local & international using both SAIX & IS], and 3 techies later before one of them got out his ladder and checked a nearby pole, which he said had been hit by lightning which had fried the copper to the point where it disintegrated when he touched it...

And the Olivedale exchange apparently had a cable theft during this timeframe, and and and...more excuses :mad:.

Now local is """fast""" again [38kBytes/s], but international is still very slow...:(
 
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