yip this is sad.. just yesterday at 8:30PM i noticed on checkadsl my line now shows 4MB, i was 30minutes late by calling them, and now this morning they refuse to switch accounts over now and need to wait for those Techs to-do so.
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Telkom Speed upgrades
- Thread starter Grubscrew
- Start date
yip this is sad.. just yesterday at 8:30PM i noticed on checkadsl my line now shows 4MB, i was 30minutes late by calling them, and now this morning they refuse to switch accounts over now and need to wait for those Techs to-do so.
Gadget Man
Senior Member
So ... today is the 18th. No upgrade from 4 Mbps to 10 Mbps. Checker says profile upgraded ... but exchange limited to 4 Mbps and line syncs at 4 Mbps.
Whats the point of the upgrade? Nothing's changed.
Whats the point of the upgrade? Nothing's changed.
APoc184
Honorary Master
Downgrade to the 'old" 2mbps.... You pay less and still get 4mbps.
That is what I'm going to do. Telkom can't seem to get my line to sync higher than 3mbps at the moment even though the call center and website indicates that I am capable of 10mbps
twizm_za
Member
@shirou what isp are you with
Internet Solutions
twizm_za
Member
if your adsl line is with them they can reset the port for you
you were supposed to get upgraded last week already, the 18th is for 2mbps ---> 4mbps
Budza
Executive Member
Eskomisaloser
Expert Member
Just phoned telkom rep and did a port reset 
P.S. This is over wireless
P.S. This is over wireless
I thought they weren't doing this
sybertiger
Expert Member
its worth a shot to try 
Eskomisaloser
Expert Member
sybertiger
Expert Member
ya depends on who help you
some of that telkom support guys are just ...... dont understand what u mean,and wont listen to what u say,
like the 1st time i phoned
but the 2nd time, a guy helped me and he was verry help full and understand 100% what i ment
some of that telkom support guys are just ...... dont understand what u mean,and wont listen to what u say,
like the 1st time i phoned
but the 2nd time, a guy helped me and he was verry help full and understand 100% what i ment
Anyone try this I found?
Perform a Line Sync/Port Reset
From time to time your ADSL service may drop out and you may be asked to perform a line sync/port reset. To perform a line sync/port rest:
Remove the power cable from your ADSL modem
Unplug your ADSL modem from the phone socket at the wall
Disconnect any telephones or fax machines also connected to the line (this step is optional, but recommended)
Wait 12 minutes (make sure you use a timer)
Reconnect your ADSL modem to the phone socket at the wall
Reconnect the power cable to your ADSL modem
Wait 5 minutes to ensure your modem has turned on, and confirm if your internet is now working
Reconnect any telephones or fax machines you had disconnected, and be sure to use an ADSL filter
Perform a Line Sync/Port Reset
From time to time your ADSL service may drop out and you may be asked to perform a line sync/port reset. To perform a line sync/port rest:
Remove the power cable from your ADSL modem
Unplug your ADSL modem from the phone socket at the wall
Disconnect any telephones or fax machines also connected to the line (this step is optional, but recommended)
Wait 12 minutes (make sure you use a timer)
Reconnect your ADSL modem to the phone socket at the wall
Reconnect the power cable to your ADSL modem
Wait 5 minutes to ensure your modem has turned on, and confirm if your internet is now working
Reconnect any telephones or fax machines you had disconnected, and be sure to use an ADSL filter
Budza
Executive Member
Guess I got lucky
Damn. I don't have time to keep holding on the off-chance that the agent I get is that 1 in a million...
Anyone know if this works? I would like to test it when i get home, or else i'll need to call telkom again and hope i get lucky as well for someone to-do a port reset for me.
cueball
Senior Member
My Afrihost speed was WAY slow last night with intermittent timeouts, so I tried the "fix my line" tool on a whim. Sync went up to 4Mbps after that.
021 981 XXXX
021 981 XXXX
Well i'm not in SA at the moment but I downgraded my line to 2MB last week and it was syncing at 2MB, checked it remotely this morning and it's syncing @ 4MB - so looks like Telkom are doing their thing - my line is with AH.