See, this (again) shows you where we're headed. non-manager's are asked to leave (voluntarily). So how do you run a company with only managers? Managers are supposed to...well... MANAGE people. Are they going to suddenly require their managers to go install a line at someone's residence? Or fix a copper cable theft?
If Telkom had any common sense they'd actually HIRE skilled people and FIRE managers. Too many chiefs no indians...
It may have taken 10+ years, but Telkom is bleeding money and dying a slow painful death. They're trying the same tactics that got them their quarterly profit boost for the shareholders to be happy. It won't work this time. And we're getting closer and closer to actual freedom from their monopoly. If they (again) had any common sense, they'd get more people, deliver a better service and ensure UPTAKE by dropping their prices.
South Africa is the ideal location for call centers. Government is so narrowminded and set on creating jobs by forcing the private sector into, what I call, a communist type-deal where free trade isn't welcome anymore, yet they ignore the most simplest thing THEY HAVE CONTROL over. Telkom. Hire more people. Get landlines (not just rural ****) in there. Offer the cheap services and you'll find A LOT of company's willing to move their call centers here. We actually gave India the edge by not doing this 10 years ago.
But anyway. "Eish, I need to go corrupt some more money out of this tax payer. My new BWM is 6 months old and there's a new model I want to buy"