Telkom staff dosn't know what the hell is going on.........

[Apostel]

Hey guys,

So I tried to upgrade my ADSL line from 10mb to 20mb VDSL.... Firstly i phoned Telkom(10210) on the 14th of December 2015 and spoke to a woman in regards to the upgrade, she gave me a reference number and explained that a "Technician" will need to go to my exchange to move me over to the new equipment, and that someone will let me know once the upgrade has been completed. Today (21/12/2015) I phoned again to follow up on the order, spoke to a different consultant that informed me that there was no upgrade pending on my line. I gave her the reference number the previous consultant provided, after putting me on hold for a good 15 minutes she told me the reference does not exist. And that the upgrade cannot be performed over the phone, and that i will need to visit a Telkom direct store......... So I visited my local telkom store (Wonderpark) where I was informed that they are not able to assist with VDSL, only ADSL queries and that I will need to contact the Call center in regards to the upgrade.....

Does any of you know how a company can function if ALL of their employees are incompetent retards?

Is there any way to get you ADSL account upgraded without this runaround?

Regards
Apostel

 

[Icemanbrfc]

Contact Telkom on Twitter, they are great, at least for me they have been.

 

[Mark051]

I've been battling for 6 months to get an issue with Telkom resolved.
Contact TelkomZA in myBB...thats your best option

 

[Cassidy_CPT]

Is Telkom the only Telecommunications Service Provider this country has?

We moved here from The States a few months back so don't really know much but have heard nothing but bad things about this Telkom Provider.

 

[Mark051]

Is Telkom the only Telecommunications Service Provider this country has?

We moved here from The States a few months back so don't really know much but have heard nothing but bad things about this Telkom Provider.

Yep, I would avoid Telkom as much as I can, but they pretty much have a monopoly here.
What are you looking to do?

 

[MickeyD]

Is Telkom the only Telecommunications Service Provider this country has?

We moved here from The States a few months back so don't really know much but have heard nothing but bad things about this Telkom Provider.

No, they are not.

It will depend on your requirements.

Cable?
1. ADSL/VDSL - yes, Telkom only as other providers don't want to build their own networks.
2. Fibre - no, you have plenty of choices and need to do some homework to see who offers what in your suburb.

Wireless?
3G/LTE/LTE-A - Between 3 or 4 operators in the Cape Town area can offer you various packages depending on your requirements. Not advisable of you required large amounts of data.

 

[Milano]

Yes. If you want uncapped internet access then Telkom is the only provider - unless of course you live in the 0.01 percent of SA covered by fibre.