Telkom tariff change

LONDON31

Active Member
Joined
Jan 18, 2018
Messages
71
I've been trying to change my tariff plan since yesterday via *180# after following the prompts and confirming, it says "...failed, please try again later" tried over a dozen times, what gives?
 

bwana

B MyBroadband
Super Moderator
Joined
Feb 23, 2005
Messages
75,051
Have you tried calling them? It's probably a free call.
 

V1985

Active Member
Joined
Apr 5, 2016
Messages
49
You can change your tariff once every 30 days. How long have you got your Telkom Sim?
 

LONDON31

Active Member
Joined
Jan 18, 2018
Messages
71
You can change your tariff once every 30 days. How long have you got your Telkom Sim?
It's brand new, also tried changing the sim i currently use (for years) same problem, Telkom is a hassle
 

LONDON31

Active Member
Joined
Jan 18, 2018
Messages
71
Have you tried calling them? It's probably a free call.
I can now confidently say, YES I did, response was "maybe it's a network issue, try again after 5 to 10 minutes" ......
 
Last edited:

LONDON31

Active Member
Joined
Jan 18, 2018
Messages
71
In conclusion the issue has now been sorted ☺, I incourage anyone who has this issue to call the call centre and let them know, or even better visit a Telkom store near you.
 

RedhotNeo

Expert Member
Joined
Apr 18, 2007
Messages
1,379
In conclusion the issue has now been sorted ☺, I incourage anyone who has this issue to call the call centre and let them know, or even better visit a Telkom store near you.
It all depends whom you get to assist you at the call center .. half the guys there dont know what they doing
 

fundutzi

Well-Known Member
Joined
May 18, 2010
Messages
288
Almost to the letter same problem.
Slight deviation, Telkom call center require screenshot and this should be emailed to them.
 
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