Telkom Techies on the Ball

myadsl takes a further step towards proving that it is not simply an anti-telkom reactionary movement :D

although one must be careful not to let one or two good apples spoil the overall picture...
 
Yep! Agreed!

MyADSL often receives information about good service from Telkom, and in most cases they refer directly to the work of a Telkom technician going the extra mile for an ADSL customer.
Click to expand...

These are the ONLY guys that have ever gone the extra mile for me. And more.

Isn't it ironic that they are often the ones to get the chop when jobs are to be shed. Unreal. It's the whole "don't get too close to the paying public" attitude that Telkom seem to have - unlisted numbers, national call centers so far removed from the communities they serve, untouchable management... pathetic. The only people really in touch with what's happening are the techies... I bet they get plenty stick from the customers on behalf of management too. Hats off to them - they have one of the worst jobs in the world.
 
Last edited:
Man!

Where have these guys been???! Unions there when they are not wanted and never there when they are needed... about time they put their money where their mouth is... lets see what they are made of...

And what about the retrenchments... I see nothing about that on the page...
 
I too have had some very good techies. Like the techie I apprehended outside my house when my phone was dead. Even though he was heading to my neighbour, he still fixed my phone later that day.

Of course, Telkom phoned me a week later to come fix the problem....
 
I must agree with this article. There was a storm and it ripped our phone line out of the wall. They very next day they came to fix it.

More recently I did a new ADSL installation and the techie that was supposed to come to my house in only two weeks time, because of the massive backlogs they have, explained to me how to do a self installation. Not only did I get my ADSL that very day but it saved me the R404 installation cost too. This makes me believe that telkom are not purely out to rip us off.

Good Job
 
This makes me believe that telkom are not purely out to rip us off.
Click to expand...

No - they are. But it does go to show that even in the worst organisations there are good people.
 
9 times out of ten the techie who comes out to my house can get the job done in no time at all, and really knows what he is doing.

Its getting them out thats the problem, or communicating with the ineptitude that runs rampant in their call centres. Its so bad I had a fualt last year I actually fixed myself, sidecutters and tape and viola!
 
pompomJuice said:
I must agree with this article. There was a storm and it ripped our phone line out of the wall. They very next day they came to fix it.

More recently I did a new ADSL installation and the techie that was supposed to come to my house in only two weeks time, because of the massive backlogs they have, explained to me how to do a self installation. Not only did I get my ADSL that very day but it saved me the R404 installation cost too. This makes me believe that telkom are not purely out to rip us off.

Good Job
Click to expand...

You are lucky, I was told by Telkom that I were not allowed to do a self installation - only people in the rural areas were 'allowed' to do it. I feel robbed again...
 
I totally agree. As much as I bash "Telkom" the institution the guys on the ground rock in my experience !

For example the guy that installed my ADSL went the extra mile for sure. Even though my area is not officially "ADSL compatible" we managed to get then to make a plan for us. It took the techie 3 hours just to install our line as he had to route the connection through a number of boxes or something.

Once there he tested the line and told me the electric fence surrounding the security complex I stay in causes major hassles with the Telkom lines. He made a plan to tune the line somehow so that the fense does not interfere with the signal. Well all I can say is my 384K line runs like a 512K line from day one. Being 1 of about 10 people on the exchange also helps :D

I hope the same dude comes to transfer my line :rolleyes:

It must be terrible working for Telkom, becuase no matter how good you are people will aways associate you as being a "Telkom emplyee".
 
Last edited:
Tarzan said:
You are lucky, I was told by Telkom that I were not allowed to do a self installation - only people in the rural areas were 'allowed' to do it. I feel robbed again...
Click to expand...


That makes no sense... people in rural areas are probably not in range of their exchanges :confused: Anywaiz... I was happy with the service I got :D
 
I can also say from experience the techies have done a great job with installing and even transfering my ADSL line. Any problems I have would come from the national call centers or "scheduling" departments.

It would be good for SNOT to recruit some of these technical folks from Telkom (since Telkom is retrenching people like crazy to inflate upper class/executive salaries and shares).
 
Last edited:
How many are Telkom techies and how many are hired contractors. I know the technician coming to, hopefully, install my ADSL tomorrow is a contractor hired by Telkom.
 
pompomJuice said:
That makes no sense... people in rural areas are probably not in range of their exchanges :confused: Anywaiz... I was happy with the service I got :D
Click to expand...
I wanted to do it myself, but that was the answer I got. Go figure.
 
credit where credit is due, my ADSL line went down today, phoned Telkom, got a very helpfull gentleman, did not have the heart to tell him I had allready tried those steps, he agreed the line was at fault, about 10 minutes later had a phone call from a gentleman outside my house and a couple of minutes later was back online and and all that was done with a smile. I have been surprised a couple of times lately with the level of service. A bit confusing when you are anti Telkom, am even having a twinge of guilt...wont' last I supose :confused:
 
Well those guys obviously don't work in my area been waiting for Telkom to repair my line fron 5 FEB 06 Ref # 74 ARK0502060 and agian 58ARK140206

I have had 529 disconnections for Feb and 236 so far fopr Mar spent endless hour waiting for them to answer the fault line as well as their customer care line Ref # ARS105529> Customer care promises to call back in a few minutes - THEY NEVER DO.

Each time I get through to the fault line same answer
We are waiting for a techie to become available
However we have escalated your problem - done so many times this fault is probably waiting for the President at the moment!!
 
Laugh stalker (shame)

the techies are not the problem - it's the rest/top management/policies/endless garbage.

:mad:
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X