Telkom Usage Report changed...

G

Geek_wannabe

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This is wrong

Sorry for posting a new topic, but when I got an email today from telkom for my usage, i seemed to have a different email template than the other people...
Dear subscriber

A friendly notification that according to our records your usage as at [2005-12-31 00:00:01] reflected the following:

Username: **********@dsl512telkomsa.net
Uploaded: 10.30GB
Downloaded: 12.72GB
Combined Total: 23.03GB
Service threshold: 3.00GB

Please bear in mind that this is a usage-based service and as such is subject to a threshold.

TelkomInternet have opted to offer you an average usage option that will keep you online until such time that the average usage for all subscribers reaches the service threshold.

This means that we are allowing unrestricted access beyond your threshold instead of simply curtailing the service. However, your service may be discontinued once the average usage for all subscribers has been reached. You will then be required to top-up your threshold to remain online.

To unsubscribe from this reporting service or view your online usage graphs, go to http://adsl.telkomsa.net

Warm regards

TelkomInternet
Click to expand...

Also, I was wondering, my username points to a 512 thing, as you can see. And my router also says I am on downstream 512 and upstream 384.
I am on the TelkomInternet 384 package, though.
 
Please tell me if this is normal, this is what I got from them this morning:

Dear subscriber

A friendly notification that according to our records your usage as at [2005-12-31 00:00:01] reflected the following:

Username: blah blah blah blah
Uploaded: 1.01GB
Downloaded: 1.71GB
Combined Total: 2.73GB
Service threshold: 3.00GB

Please bear in mind that this is a usage-based service and as such is subject to a threshold.

TelkomInternet have opted to offer you an average usage option that will keep you online until such time that the average usage for all subscribers reaches the service threshold.

This means that we are allowing unrestricted access beyond your threshold instead of simply curtailing the service. However, your service may be discontinued once the average usage for all subscribers has been reached. You will then be required to top-up your threshold to remain online.

To unsubscribe from this reporting service or view your online usage graphs, go to http://adsl.telkomsa.net

Warm regards

TelkomInternet

When did this happen?
 
Happened in November afaik. There's been a notice about it up on telkomsa.net's website since then.

Typical they only inform you about it now.
 
The username thing is wrong.. i think its from when they only offered 512k/256k and they seem to have kept the domain part instead of just changing it so that its removed. your line speed is determined by the synch rate between your router and the exch. regardless of what account you have(i.e. acc to the rental you pay, not TelkomInternet ).
 
btw is there anywhere, where you can actually see what the avg usage is at? else its like a random number when 1/2 the people get capped and the others go along fine.
 
PoiZoNouZ said:
Please tell me if this is normal, this is what I got from them this morning:

Dear subscriber

A friendly notification that according to our records your usage as at [2005-12-31 00:00:01] reflected the following:

Username: blah blah blah blah
Uploaded: 1.01GB
Downloaded: 1.71GB
Combined Total: 2.73GB
Service threshold: 3.00GB

Please bear in mind that this is a usage-based service and as such is subject to a threshold.

TelkomInternet have opted to offer you an average usage option that will keep you online until such time that the average usage for all subscribers reaches the service threshold.

This means that we are allowing unrestricted access beyond your threshold instead of simply curtailing the service. However, your service may be discontinued once the average usage for all subscribers has been reached. You will then be required to top-up your threshold to remain online.

To unsubscribe from this reporting service or view your online usage graphs, go to http://adsl.telkomsa.net

Warm regards

TelkomInternet

When did this happen?
Click to expand...


As far as I am concerned this is just Telskum trying to cover the wrong that they have done by not capping their subscribers like the other ISPs had to do.

It was enforced by Telskum (to cap) but they failed to do it themselves, therefore they are now looking for a legal way out.

This would of been too late in any 1st world country but, we only 3rd world so everything is allowed in a 3rd world country.

Like I said before, I would like to see Telskum survive in a 1st world country. I would give them .... a week?

(btw ... Rikush1t was the one that considered South Africa NOT a 1st world country, in other words, he considers himself a 3rd class human being :) ... well!! the appearance does fit) ... :D
 
What they are saying is bull#@@!. No company in it's right mind would loose money voluntarily. Their costs would be lower to SAIX if they did not allow the people to go over. Therefore they would make more money. There can be only two options:

1) They are getting charged a different rate by SAIX to the other ISP's.
2) They are using this to muscle the smaller ISP's out of business.

Either way it's anti-competitive behaviour.

Cheers

Dean
 
Abe said:
2) They are using this to muscle the smaller ISP's out of business.
Either way it's anti-competitive behaviour.
Click to expand...

Why are you complaining, this is normal practise in EVERY business, now are you going to b!tch about Pick N Pay and SPAR, that they are the reason why cornershops dont exist in most cities????

Its the survival of the fittest boy, wake up and smell the coffee.

I know and I am willing to put my last dollar on it, if it was any other ISP doing it other than telkom, everyone would be oh wow, how do they do it, this is lovely, cutting their profits.

Broaden your mind, and perhaps learn some business sense.

/doc
 
thedoc! said:
Why are you complaining, this is normal practise in EVERY business, now are you going to b!tch about Pick N Pay and SPAR, that they are the reason why cornershops dont exist in most cities????

Its the survival of the fittest boy, wake up and smell the coffee.

I know and I am willing to put my last dollar on it, if it was any other ISP doing it other than telkom, everyone would be oh wow, how do they do it, this is lovely, cutting their profits.

Broaden your mind, and perhaps learn some business sense.

/doc
Click to expand...

Doc, as far as I am aware neither pick N pay or Spar have a government supported monopoly. Not the same thing at all.
 
thedoc! said:
Why are you complaining, this is normal practise in EVERY business, now are you going to b!tch about Pick N Pay and SPAR, that they are the reason why cornershops dont exist in most cities????
Click to expand...
Last I checked the government wasnt preventing corner shops. They are however preventing access to the local loop and sat3/safe.

You cannot equate what telkom does with normal business practices. Well - obviously you can but then you'd be wrong.
 
Geek_wannabe the username is correct. All Telkom ISP clients have *@dsl512telkomsa.net usernames, be they on the 512, 384 or 192 package. I think this is because in SA the ISP doesn't charge your for speed, just the amount of bandwidth you want.

Anyway yes Telkom changed the email template for ADSL Usage Stats a few days ago, I only noticed because my rule to move it into my 'Bandwidth Usage Folder' stopped working :rolleyes:
 
bwana v.6 said:
Last I checked the government wasnt preventing corner shops. They are however preventing access to the local loop and sat3/safe.

You cannot equate what telkom does with normal business practices. Well - obviously you can but then you'd be wrong.
Click to expand...

Oh but they are preventing other ISP's???
 
Teklom are an ISP that have a pool of like 60 000 ADSL users with 3GB limits each.
I'm pretty damn sure that 70% of these users have not used more than 1GB this month - which leaves one heck of a lot of bandwidth available for some users to enjoy.
It's the same stunt that the other ISP's can pull - if they have a large enough user base.

This is not anti-competitive behaviour - it's simple straight forward - my user base is bigger than your user base competition.

Sorry to dissapoint y'all.
 
Provided that all users get the cap they pay whether it be 1 or 6 GB. It would be blatantly unfair to cap users if the aggregate pool has reached its limit but individual users have'nt. Am I correct?
 
thedoc! said:
Oh but they are preventing other ISP's???
Click to expand...
No but if your application for ADSL went anything like mine they tried to push telkomInternet. Now that is an unfair business practice and its how they got the huge subscriber base which you need to be able to use the pooling model.

Also - say telkomInternet gets the math wrong and everyone uses an average of 3.1gb - they're not going to charge themselves for the extra are they? Or if they do what does it mean? Walking a cheque across the hallway?

There's little room for competition if the supplier of the nations bandwidth is also the largest ISP - they set the market. Econ 101.
 
In response to both stoke and thedoc!:

As a smaller ISP, I do not have my ADSL Accounts marketed on every ADSL Line application form. I don't have a big brother that owns the internet in South Africa. My sister isn't a monopoly. I get charged for every last byte I sell, and my big brother isn't going to conveniently overlook a couple of thousand GB's and write them off as a "technical error".

I am not allowed to install my own ADSL infrastructure, nor am I allowed to self provision. I do not sleep with the government, thus I nobody will forgive me if I bully a few companies out of business.

In conclusion, I am smaller ISP, becoming smaller and smaller, thanks to Telkom. I am being bullied, because the playing ground is FAR from equal.

Ponder on it, before you promote Telkom again.
 
thedoc! said:
Oh but they are preventing other ISP's???
Click to expand...

Do all ISP's to international bandwidth? Or is it controlled by SAIX. SAIX is a department of telkom, not a separate company. Neither is there a company telkomsa, it is a department of Telkom.

Now lets try and understand what's happening here. There is a company called Telkom. Telkom controls ADSL. Telkom controls SAT3 access. Telkom provides their own department for Internet access, Telkomsa. Telkom is a government protected monopoly.

Getting closer to the answer doc, or do I need to spell it out for you?

/edit corrected word edit/
 
Last edited:
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