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You are currently being assisted by Lindiwe Constan Malindi
12:44:18 PM You: hi there.
12:44:18 PMLindiwe Constan: Thank you for contacting Telkom, you are chatting to Lindiwe. How may I assist you?
12:44:28 PM You: I'm trying to set my Telkom wifi password, but I keep getting an error.
12:44:29 PMLindiwe Constan: Good day Khetan, how may I assist you?
12:44:42 PMLindiwe Constan: Thank you for the enquiry
12:45:10 PM You: I keep getting an error when I try and set/change the password.
12:45:20 PMLindiwe Constan: Kindly advise if this is your first time trying to reset the password? What is the error message received?
12:45:44 PM You: It is not the first time I'm trying to reset it.
12:45:47 PM You: The error I get is
12:45:48 PM You: Sorry, we are currently experiencing technical difficulties. Please try again later.
12:48:15 PM You: hello ?
12:48:27 PMLindiwe Constan: Did you try rebooting the device?
12:48:57 PM You: This is on the Telkom website.
12:48:59 PMLindiwe Constan: Apologies for the slow replies my system was recently upgraded
12:49:06 PM You: And rebooting the device won't help.
12:49:23 PM You: The primary device (i.e. the one with the Telkom SIM in it) connects fine via EAP-SIM.
12:49:31 PM You: I am trying to connect my iPad using EAP-PEAP.
12:49:47 PM You: To do that, I need to select Telkom 1 Connect, enter my username as
[email protected]
12:49:56 PM You: And a password which I'm supposed to be able to set on the Telkom self-service portal.
12:50:00 PMLindiwe Constan: On the Telkom site you can only change your login details/password. For your WIFI password you need to access the routers web management interface
12:50:19 PM You: Lindiwe, I'm talking about connecting to Telkom's public Wi-Fi footprint.
12:50:27 PM You: Not connecting to my home DSL / FTTH service.
12:50:43 PM You: You will need to escalate this.
12:51:22 PMLindiwe Constan: Please confirm your email address and I will forward you prompts on how to go about connecting secondary devices to your router etc.
12:51:51 PM You: I am following the instructions.
12:52:06 PM You: HOW DO I CHANGE THE PASSWORD FOR PUBLIC WI-FI ACCESS ON TELKOM'S SELF SERVICE PORTAL ?
12:53:34 PMLindiwe Constan: The web management interface can only be accessed via the routers internal settings. May I forward the prompts to
[email protected]?
12:54:14 PM You: its not my router, its Telkom's self service portal.
12:54:26 PM You: Try it yourself.
12:54:30 PM You: Login to the old Telkom self-service portal.
12:54:34 PM You: Click on Manage Subscriptions.
12:54:37 PM You: Choose your Telkom Mobile number.
12:54:41 PM You: Click set WiFI password.
12:54:48 PM You: You will get an error regardless of what password you set.
12:56:17 PMLindiwe Constan: Which device are you using to access the telkom site?
12:56:22 PM You: A computer.
12:56:27 PM You: And yes, I've rebooted it.
12:56:31 PM You: And tried multiple browsers.
12:56:36 PM You: I've even tried typing with my left hand.
12:56:59 PMLindiwe Constan: Kindly try clearing caches on the browser in use.
12:57:05 PM You: I have done that.
12:57:19 PM You: I even used curl to post manually to the URL and that doesn't work either.
12:57:35 PM You: Could you please log an escalation ?
12:57:52 PMLindiwe Constan: Please advise your current location,postal code,name of town/surbub ,street na,e and number as well
12:58:01 PMLindiwe Constan: Kindly provide me with the following.
1. Affected Number
2. I.D/passport number
3. Residential / Billing Address
4. Alternative number
5. The bank that you bank with(Telkom debits)
12:58:32 PM You: Current location is Wimpy Bryanston, Main Road, Bryanston, 2191, Johannesburg, Gauteng, Sol, Milky Way, The Universe
12:58:39 PM You: Affected number is 061XXXXXXX
12:58:42 PM You: ID is XXXXXXXXXXXXX
12:58:51 PM You: Billing address is PO Box XXXX, Gallo Manor, 2052
12:58:55 PM You: Alternative number is XXXXXXXXXX
12:58:58 PM You: Bank is XXXXXXXX.
