Telkom - Worst Service Provider Ever!!!!!

[Hamilton_TheHuman]

I got an IPhone 13 on contract from Telkom recently. I paid for the bill on the 20th of February 2024 using the Telkom App Online Payment Method. The payment did not reflect and I was told to send proof of payment to documents@telkom, which I did on the 24th of February 2024. Since then, no response or feedback has been given. Between then and now, I have called Telkom probably 10 times to try and get this sorted, no one is able to assist me, I have sent countless emails to various customer service representatives who claim that they would be able to assist. Last week, I got an SMS from the Detractor Desk telling me that the issue has been resolved. Yesterday, I get an SMS saying my services have been suspended, in addition to that, I have been debited whereas I have paid.
Definitely wouldn't recommend getting any service with Telkom. They are the worst.

 

[susefan]

The problem is "contract".

 

[Mannydefreitas]

I went into a Telekom outlet in a mall and got great service.

I find face to face gets me better results.

But then I have a sparkling loveable personality....

 

[STORMERSFAN]

When will ppl learn not to deal with government departments..oh well..school fees

 

[WinstonWifDatBladyHyundai]

Why would you pay the account manually? Why not just let Telkom deduct the account as per agreed contract?

Manual payments take 7 - 14 working days to reflect on Telkom's systems (as i was told) which would explain why your bank account was debited aswel since the system hasn't picked up that manual payment as yet.

 

[Optimistically]

When will ppl learn not to deal with government departments..oh well..school fees

Telkom is not a government department - it’s a listed company.