TelkomZA

Thanks - I've tried everything, maybe he'll help
 
Sent - hopefully he can help.

It almost seems as if you're on their books, you can't cancel and can't leave. I had TI for over a year and only withheld changing ISPs due to the Telkom issues which I could foresee. I was assured that nowadays things were different and made the leap.

However, they're still the same - I'm now paying two ISPs continually with zero hope of leaving Telkom. They can't pull up the call and have no record of anything I told them, other than 'line speed upgrade' ... :/ Sent 3 mails to accounts and chatted to a few agents on many occasions, that can't help
 
Sorry for venting my frustration, but my ADSL line (011 467 07XX) is now down for 3 days due to a "bulk outage" and this is now the 2nd time in 10 days. It is super frustrating, when trying to report the fault as every time I phone Telkom the waiting time is a minimum of 30 minutes.

What really grinds me is that when I drove home yesterday, I saw a Telkom car parked next to the Telkom boxes with the engineer being fast asleep (that was at 4:30pm). Telkom does not provide any ETAs or clarity of the actual issue. When speaking to the call-centre I am told, there is no issue, than via Twitter it is some "bulk issue" (which tells me, that everyone connected to the exchange might be affected).

@TelkomZA: I appreciate all your efforts, but just looking at your Twitter stream it is telling that your customer care team seems to be inefficient and to be honest it should be relatively to provide an ETA and some structure in your support team.

TBH, if there was an alternative to your fixed line offering you would churn a ton of customers which I think will happen once FTTH starts to become a viable option. I do hope that your service attitude improves and I think we all appreciate the challenges you face.
 
Oi - Telkom is not helping. It is now day four and it is still a "bulk outage" and this time it is CoJ's fault as there seems to be no power to the exchange. No-one could explain to me if it is the actual exchange (where I expect UPS and generators) or those little white boxes along the street.

Either way - there is more SummerOfWoes than SummerOfWow for me right now. Telkom - do something!!!
 
Dan C said:
www.do.co.za

sorry , couldn't resist :D
Click to expand...

That actually made me laugh. Not sure if TelkomZA is around, but fault 1724CRK271014 is a "bulk-fault" which seems to mean that a whole frikkin exchange is down. Telkom is incapable of even giving the most basic information such as actual nature of fault or estimated time of repair.

I wish I could get @Telkom and #SummerOfWoes trend on Twitter.
 
TelkomZA

PM send as requested. All modulations enabled on Telkom Netgear DGN2200.

Regards
 
TelkomZA

I will monitor the line this weekend. Will give feedback coming Monday.
Tnx for the prompt service.

Regards

J
 
Good day TelkomZA,

I sent you a PM can you please try and help me I am in dire need of a Telkom Line.

Good day,

Thank you in advance for your help.

first off i would like to start by saying that I requested a line move to my new premises @ [snip]. The only response i get from Telkom is that the exchange is full there is no ports for me. I currently see that the unit has a Telkom line installed and that it works(phone and router test) however that line is being migrated for the previous tenant to his new premises. So I would like to take over that port when his migration is done, can you arrange something like that as I would love to stay a Telkom customer.

Please let me know.

Kind Regards

Jacques
 
Last edited by a moderator:
MagicDude4Eva said:
That actually made me laugh. Not sure if TelkomZA is around, but fault 1724CRK271014 is a "bulk-fault" which seems to mean that a whole frikkin exchange is down. Telkom is incapable of even giving the most basic information such as actual nature of fault or estimated time of repair.

I wish I could get @Telkom and #SummerOfWoes trend on Twitter.
Click to expand...

Telkom "fixed" above fault but based on some feedback I heard elsewhere there seems to be some massive problem with their exchanges/MSANs in Broadacres (Fourways?) and they can not keep it up (wonder what your wives and girlfriends say about that) - but yes, had ADSL line for a mere 6 hours (did not help, as I was at work) and now another weekend without it. Outage over the last 15 days = 13 days - this is really becoming a joke.

I am starting to think that Telkom's "aggressive" VDSL battle in the area was not thought through and they are now struggling with upgrades on MSANs/exchanges. Excuses all over the place, call-centre has no clue (provided that you spent 30-40 minutes on hold and not get disconnected).

As a national fixed line carrier, I hope that Telkom get's privatised and those lazy-arse-employees get fired. For 3 days in a row I have seen a Telkom van parked under a nice shady spot with the guy sleeping. Next time I will go and take pictures.
 
Hi TelkomZA,

Somethings wrong in Bloemfontein Langehovenpark area for the last 2 or so days.

Traceroute

Tracing route to telkomsa.net [196.25.211.40]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms router.asus.com [192.168.1.1]
2 143 ms 11 ms 32 ms 196-210-159-1.dynamic.isadsl.co.za [196.210.159.
1]
3 74 ms 309 ms 719 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 144 ms * 1710 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 316 ms * 1624 ms 168.209.1.140
6 448 ms 86 ms 1145 ms 196.26.0.130
7 * 450 ms 129 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 2551 ms 368 ms 16 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
9 27 ms 217 ms 348 ms 196.43.39.74
10 709 ms 1208 ms 447 ms telkom-internet-gw.telkom-ipnet.co.za [196.25.39
.38]
11 * * * Request timed out.
12 * *

Tried different ISP's and got same results.
 
Hey TelkomZA. Where could I find more info about MSAN locations? I heard a roumor that says there will be one built close to where I live (about 600m). I also PM'ed you, so you can reply there. TY =P
 
Warmunger said:
Hi TelkomZA,

Somethings wrong in Bloemfontein Langehovenpark area for the last 2 or so days.

Traceroute

Tracing route to telkomsa.net [196.25.211.40]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms router.asus.com [192.168.1.1]
2 143 ms 11 ms 32 ms 196-210-159-1.dynamic.isadsl.co.za [196.210.159.
1]
3 74 ms 309 ms 719 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 144 ms * 1710 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 316 ms * 1624 ms 168.209.1.140
6 448 ms 86 ms 1145 ms 196.26.0.130
7 * 450 ms 129 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 2551 ms 368 ms 16 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
9 27 ms 217 ms 348 ms 196.43.39.74
10 709 ms 1208 ms 447 ms telkom-internet-gw.telkom-ipnet.co.za [196.25.39
.38]
11 * * * Request timed out.
12 * *

Tried different ISP's and got same results.
Click to expand...

Working fine here in LHP:

Tracing route to telkomsa.net [196.25.211.40]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 19 ms 101 ms 99 ms 196-210-159-1.dynamic.isadsl.co.za [196.210.159.
1]
3 16 ms 17 ms 16 ms cdsl2-rba-vl2563.ip.isnet.net [196.38.73.213]
4 24 ms 63 ms 39 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
5 15 ms 15 ms 15 ms 196.26.0.61
6 33 ms 27 ms 176 ms 196.26.0.130
7 25 ms 28 ms 41 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.46.8
9]
8 117 ms 25 ms 36 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
9 57 ms 23 ms 19 ms 196.43.39.18
10 56 ms 20 ms 57 ms telkom-internet-gw.telkom-ipnet.co.za [196.25.39
.38]
11 * * * Request timed out.
12 * *
 
HI TelkomZA,

Please could you assist with getting an order closed off? The tech came out to my premises on Friday to have the Analogue line installation done. I called 10210 yesterday and the lady by the name of Rose said she would send it through to the relevant department to get closed off. I called in again this morning, and it appears nothing has been done. :mad: :mad:

The lady who assisted me this morning provided me the escalation reference 653423.

Please can this order be closed off so I can continue the ADSL Line order through Vox.
 
I finally got my line installed yesterday, but on calling 10210 as we cannot dial out I get told there is an issue with my bill and it then tells me sorry we cannot take your call right now :-(
 
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