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TelkomZA

TelkomZA

Telkom representative
Company Rep
Joined
Jul 5, 2013
Messages
70
#1
Hi
We would like to connect with you, our customer, and make it easier for you to communicate and do business with us on the platforms you are present on.
If you have any Telkom line related problems or Telkom account related queries, please feel free to post them here or PM us.
We will still keep an eye on other threads to see where we can assist.
We endeavour to make your customer experience a memorable one.
Queries will be attended to from Monday to Friday between 08:00 and 17:00
Remember, you can also reach us on:
Twitter: @TelkomZA
Facebook: facebook.com/TelkomZA
 

Paul Hjul

Honorary Master
Joined
Aug 31, 2006
Messages
14,909
#4
I am always fearful when somebody says that they "endeavour to make [my] customer experience a memorable one", Vodacom and Standard Bank have both given me memorable customer experience but of a very different kind to Telkom and Afrihost.
 

johanopperman

Active Member
Joined
Oct 31, 2010
Messages
89
#6
Hi TelkomZA.

I have sent you a pm yesterday. Please also see my thread about your "customer care helpline" in this same sub forum yesterday about my problem.
 

gripen

Expert Member
Joined
Aug 14, 2003
Messages
1,693
#10
Would you be able to assist us with MSAN rollout ETAs for our specific areas? Even if in PM and a rough estimate?
 

atomcrusher

Expert Member
Joined
Jun 27, 2006
Messages
4,196
#12
@ TelkomZA ...

First of all, welcome here, and make sure you wear your flame-proof clothing. ;)

I hope that forumites here at least give you a chance to show that your input & assistance is a genuine Telkom attempt at bridging the huge divide that currently exists between you as the supplier, and us as your customers.

My first suggestion ... currently it is a real pain using your 10210 fault reporting system. as by the time we actually get to speak to a technically-competent person, we (1) are already hugely frustrated, and (2) have probably forgotten why we called you.

As an example, the last time I wanted to request a port-reset on my DSL line, it took me about 20 minutes to get through to a 'real' person. I would guess that you get many port-reset requests, so why not make it an automated process where we can dial a given number, and one of the numer options would be "perform a port reset" ?? And then the port is auto-reset for the Telkom number the customer dialed from.
 

atomcrusher

Expert Member
Joined
Jun 27, 2006
Messages
4,196
#13
@ Telkom ZA ... Currently my local exchange (028 514 ****) only supports a max DSL speed of 4mbps ... when will this be upgraded to at least 10 mbps?
 
Last edited:
Joined
Aug 25, 2008
Messages
14,124
#14
have a look at parow dslam having congestion issues.

ranges are 021 939 xxxx and 021 930 xxxx , 2 different exchanges but same dslam , it is 10mbs enabled.
 

douglasl

Active Member
Joined
Sep 20, 2011
Messages
43
#16
I have a billing problem. The reference number I was given when calling Telkom accounts is 26972064.

My line was disconnected in June. When I phoned to log a ticket I was told the line had been transferred, I told them I never asked for a transfer and can they please restore my service. It seems they have now created a brand new account for me and decided to charge me installation fees for transactions I have never requested.

I logged the account query Thursday last week.
 

atomcrusher

Expert Member
Joined
Jun 27, 2006
Messages
4,196
#20
@ MickeyD
Granted, but that is in a different thread.

It would make sense for the feedback to be given in the same thread in which the question was posed. I understand that it would be messy to have a multitude of threads requesting TelkomZA's help, so perhaps the mods can state in which thread member's questions, and TelkomZA's responses, should be in.
 
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