Durbanville ADSL Users (Your feedback needed)

Lino

Lino

I am back
Joined
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Messages
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Hi Everyone

I am experiencing terrible congestion on the Durbanville Exchange for the last few days. How has your ADSL connection been lately?

Please post your tracert here; as I am going to take this further with Telkom. More of us that have issues better chance it will be fixed.
 
2Meg line with TelkomInternet

C:\Users>tracert www.google.co.za

Tracing route to www.google.co.za [173.194.34.95]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms . [192.168.2.1]
2 39 ms 33 ms 22 ms 224-80-1.dsl.subscriber.telkomsa.net [105.224.80
.1]
3 13 ms 12 ms 10 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
4 10 ms 12 ms 11 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
5 9 ms 11 ms 12 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 153 ms 164 ms 154 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
7 156 ms 160 ms 173 ms 196.25.191.146
8 155 ms 171 ms 162 ms 209.85.240.63
9 180 ms 187 ms 215 ms 209.85.253.92
10 164 ms 161 ms 161 ms 72.14.232.134
11 193 ms 193 ms 172 ms 72.14.238.43
12 * * * Request timed out.
13 225 ms 212 ms 227 ms lhr14s19-in-f31.1e100.net [173.194.34.95]

Trace complete.

Speed test - Int
Test conducted on Tuesday, March 12, 2013 7:24:59 PM
Download Speed: 1508 kbps (188.5 KB/sec transfer rate)
Upload Speed: 404 kbps (50.5 KB/sec transfer rate)
Latency: 304 ms

Speed test Local:
Test conducted on Tuesday, March 12, 2013 7:35:17 PM

Download Speed: 822 kbps (102.8 KB/sec transfer rate)

Upload Speed: 411 kbps (51.4 KB/sec transfer rate)

Latency: 231 ms
 
Tracing route to mail.saix.net [196.43.2.142]
over a maximum of 30 hops:

1 19 ms 20 ms 19 ms 224-80-1.dsl.subscriber.telkomsa.net [105.224.80
.1]
2 15 ms 15 ms 14 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
3 12 ms 10 ms 10 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
4 15 ms 15 ms 12 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
5 11 ms 10 ms 9 ms wblv-ip-essr-1-atm-2-0-0-1.telkom-ipnet.co.za [1
96.43.11.22]
6 12 ms 10 ms 11 ms wblv.smtp.saix.net [196.43.2.142]

Trace complete.

First hop often goes up to about 70 at peak times
Browsing speed feels normal
 
Yip, it's very erratic. Tonight isn't too bad. Been going on for some time now.

Tracing route to www.google.co.za [74.125.233.88]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 172.25.160.1
2 46 ms 43 ms 43 ms 105.236.4.193
3 49 ms 47 ms 47 ms 41.181.54.86
4 14 ms 13 ms 15 ms 41.181.184.28
5 12 ms 11 ms 12 ms 196.44.18.8
6 45 ms * * 196.44.31.66
7 50 ms 49 ms 49 ms 41.181.139.109
8 59 ms 59 ms 60 ms 72.14.194.74
9 59 ms 61 ms 63 ms 64.233.174.57
10 98 ms 97 ms 103 ms 74.125.233.88

Trace complete.
Click to expand...
 
+1 for being erratic.

Had issues last night again. Didn't save results, will do next time.
 
Ashtop said:
+1 for being erratic.

Had issues last night again. Didn't save results, will do next time.
Click to expand...

My internet went to hell after about 10PM last night; getting ridiculous now
 
Looking better this evening... but it's still early...

2571582031.png
 
I live in the Graanendal area in Dubanville, the internet has been RUBBISH for A FEW MONTHS now. I started noticing latency problems in November last year, but not this bad, it's now reached new hights. I've been on the phone for ages but I just get the same response, they will send an engineer... lol.

My internet is unbareable in the evenings and weekends, a lot of refreshes got me here. During the day its awesome.

Here's a piece of ping I've been running

Reply from 173.252.110.27: bytes=32 time=1322ms TTL=240
Reply from 173.252.110.27: bytes=32 time=1328ms TTL=240
Reply from 173.252.110.27: bytes=32 time=986ms TTL=240
Reply from 173.252.110.27: bytes=32 time=986ms TTL=240
Reply from 173.252.110.27: bytes=32 time=1012ms TTL=240
Reply from 173.252.110.27: bytes=32 time=885ms TTL=240
Reply from 173.252.110.27: bytes=32 time=1018ms TTL=240

The highest I spotted this evening was 2314ms. If I click now, it will be there when I wake up... I've got gazillions of ping and tracert results, speed test nonsense, tested with talkom guest accounts etc etc. Its not my ISP, its Telkom.

I have raised a dispute with their accounts department because I am not getting DSL Fastest as it says on my phone bill. I pay that Service Fee to be able to use that service, of which I only can maybe 50% of the time, kind of.. maybe. The money that DSL Fastest is supposed to be used for, is not being used to maintain and upgrade the equipment.



THE TELKOM FAULT REFERENCE FOR THE GRAANENDAL EXCHANGE IS: 92AWK040213

They identified the contention problem, now they need to upgrade the equipment. When the upgrade will happen, only the brainiac knows that let it get this bad.
 
traceroute to 8.8.8.8 (8.8.8.8), 30 hops max, 60 byte packets
1 105-236-4-193-esr-lo.mtnbusiness.co.za (105.236.4.193) 73.049 ms 75.192 ms 77.679 ms
2 ipc-recieve-tb-1a.mtnbusiness.net (41.181.53.150) 81.161 ms 83.262 ms 88.188 ms
3 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 88.230 ms 90.305 ms 92.590 ms
4 unc-cpt-1.mtnns.net (196.44.18.8) 95.824 ms 97.599 ms 100.382 ms
5 rb-cr-1.za--tb-cr-2.za.mtnns.net (196.44.31.66) 130.817 ms 132.558 ms 137.985 ms
6 41.181.139.109 (41.181.139.109) 161.874 ms 66.623 ms 328.660 ms
7 72.14.194.74 (72.14.194.74) 302.618 ms 304.819 ms 310.087 ms
8 72.14.232.102 (72.14.232.102) 455.505 ms 457.401 ms 489.343 ms
9 209.85.253.10 (209.85.253.10) 468.697 ms 470.716 ms 472.980 ms
10 72.14.232.76 (72.14.232.76) 625.326 ms 434.187 ms 435.847 ms
11 209.85.254.116 (209.85.254.116) 291.515 ms 209.85.254.114 (209.85.254.114) 317.472 ms 209.85.254.116 (209.85.254.116) 295.904 ms
12 * * *
13 google-public-dns-a.google.com (8.8.8.8) 240.286 ms 191.697 ms 192.877 ms
Click to expand...

traceroute to www.afrihost.com (197.242.144.102), 30 hops max, 60 byte packets
1 105-236-4-193-esr-lo.mtnbusiness.co.za (105.236.4.193) 7.796 ms 9.725 ms 12.040 ms
2 ipc-send-tb-3a.mtnbusiness.net (41.181.53.214) 15.506 ms 17.299 ms 20.046 ms
3 * * *
4 * compj-cpt-1.mtnns.net (196.44.18.2) 32.754 ms *
5 * * *
6 196.44.31.99 (196.44.31.99) 70.784 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net ( 196.44.0.221) 95.013 ms 196.44.31.99 (196.44.31.99) 78.793 ms
7 196.30.1.53 (196.30.1.53) 91.396 ms 196.31.220.10 (196.31.220.10) 397.170 ms 196.30.1.53 (196.30.1.53) 418.665 ms
8 tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.23) 396.731 ms 400.734 ms 405.853 ms
9 tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.net (196.31.63.198) 407.792 ms 409.633 ms 412.164 ms
10 cms-gm.afrihost.com (197.242.144.102) 105.979 ms !X 112.215 ms !X 106.747 ms !X
Click to expand...

Also erratic but seems to be improving now.
 
access said:
I live in the Graanendal area in Dubanville, the internet has been RUBBISH for A FEW MONTHS now. I started noticing latency problems in November last year, but not this bad, it's now reached new hights. I've been on the phone for ages but I just get the same response, they will send an engineer... lol.

My internet is unbareable in the evenings and weekends, a lot of refreshes got me here. During the day its awesome.

Here's a piece of ping I've been running

Reply from 173.252.110.27: bytes=32 time=1322ms TTL=240
Reply from 173.252.110.27: bytes=32 time=1328ms TTL=240
Reply from 173.252.110.27: bytes=32 time=986ms TTL=240
Reply from 173.252.110.27: bytes=32 time=986ms TTL=240
Reply from 173.252.110.27: bytes=32 time=1012ms TTL=240
Reply from 173.252.110.27: bytes=32 time=885ms TTL=240
Reply from 173.252.110.27: bytes=32 time=1018ms TTL=240

The highest I spotted this evening was 2314ms. If I click now, it will be there when I wake up... I've got gazillions of ping and tracert results, speed test nonsense, tested with talkom guest accounts etc etc. Its not my ISP, its Telkom.

I have raised a dispute with their accounts department because I am not getting DSL Fastest as it says on my phone bill. I pay that Service Fee to be able to use that service, of which I only can maybe 50% of the time, kind of.. maybe. The money that DSL Fastest is supposed to be used for, is not being used to maintain and upgrade the equipment.



THE TELKOM FAULT REFERENCE FOR THE GRAANENDAL EXCHANGE IS: 92AWK040213

They identified the contention problem, now they need to upgrade the equipment. When the upgrade will happen, only the brainiac knows that let it get this bad.
Click to expand...

FANTASTIC! THANK YOU!

I also live near Graanendal Exchange, my problems have only really started in last two days. I will be following up with Telkom tomorrow on the reference number you gave and will report back here.
 
Just a note I see I am actually using DURBANVILLE (WDBV) Exchange

I will be logging a call about congestion for this exchange and following up on Graanendal exchange as promised earlier.

@Kripstoe are you still having issues?
 
No problem Lino,

I just hope they upgrade it properly, in other words, keep in mind that people like me dont use the net when its this bad, so they need to compensate for the traffic they are not seeing when upgrading.

kripstoe,

I don't know if its a SDC or an 'exchange', lets call it the Graanendal DSLAM or MSAN. The engineer I spoke to called it an exchange and when I spoke to the guys on the phone they knew what I was talking about. I also see that link does not include the VDSL that is active in the Durbanville area.

Personally, I think its a combination of the Telkom upgrades, 384 -> 1mb and the VDSL testers causing this... awesome. Fire the provisionings manager.
 
Please note I have contacted Telkom Headoffice via email (will fax shortly) regarding the issues in Durbanville. If any of you would like to see the email please PM me.
 
@Lino Issues seem to be in the evenings from 20h00 onwards. It varies. But it's consistently slower during those times. I'll check again tonight.
 
kripstoe said:
@Lino Issues seem to be in the evenings from 20h00 onwards. It varies. But it's consistently slower during those times. I'll check again tonight.
Click to expand...

Thank you, I have informed them it starts from 7PM until 5am (that's what I have noticed roughly); I have also given a link to this thread as well.
 
I think a good example to give them is to use their own guest accounts on your line and show them the speed results from saix.net as indication that it's infrastructure related and not ISP related.

Those that don't know ( ADSL settings )
Username : guest@telkomadsl
Password : guest
 
CPTBoy said:
I think a good example to give them is to use their own guest accounts on your line and show them the speed results from saix.net as indication that it's infrastructure related and not ISP related.

Those that don't know ( ADSL settings )
Username : guest@telkomadsl
Password : guest
Click to expand...

Excellent suggestion;

Thank you
 
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