TelkomZA

mercurial said:
Chat support? What have I missed?
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Logon to their website and click on "My Telkom Services" and look under "Talk to Us", there should be a button called "Chat to an agent". However their fixed line support is only available on these times:

Fixed Line Chat only available Monday to Friday 08H00-17H00, and 08H00-13H00 on Saturdays Still great not having to hold for more than an hour on 10210 though! :)
 
Ryansr said:
Logon to their website and click on "My Telkom Services" and look under "Talk to Us", there should be a button called "Chat to an agent". However their fixed line support is only available on these times:

Fixed Line Chat only available Monday to Friday 08H00-17H00, and 08H00-13H00 on Saturdays Still great not having to hold for more than an hour on 10210 though! :)
Click to expand...

Aah, thank you.
 
OK. Still having a terrible. Time trying to get my Internet connection working.

Ordered 20Mb 2 weeks ago when telkom called me. After trying to keep adsl instead of vdsl I gave up after they ordered vdsl anyway. Last Thursday my adsl went down. It's still down. I have spent more than a whole day on the line with telkom "support" and got nowhere. I have gone in to the Telkom direct store and got nowhere.

The vdsl order is staying "pending connection" or something and the actual system shows they "need to run jumper"

I have no connection and all they can tell me is the upgrade is pending and I have to wait.

The fault I logged came back as "service restored" after a few days. It is still down. No adsl or vdsl. Surprised I still have a working phone.

How can I get this fixed? Who can I call to get any sort of real answer to what is going on and when will it be sorted?
 
HJF said:
OK. Still having a terrible. Time trying to get my Internet connection working.

Ordered 20Mb 2 weeks ago when telkom called me. After trying to keep adsl instead of vdsl I gave up after they ordered vdsl anyway. Last Thursday my adsl went down. It's still down. I have spent more than a whole day on the line with telkom "support" and got nowhere. I have gone in to the Telkom direct store and got nowhere.

The vdsl order is staying "pending connection" or something and the actual system shows they "need to run jumper"

I have no connection and all they can tell me is the upgrade is pending and I have to wait.

The fault I logged came back as "service restored" after a few days. It is still down. No adsl or vdsl. Surprised I still have a working phone.

How can I get this fixed? Who can I call to get any sort of real answer to what is going on and when will it be sorted?
Click to expand...

Big Thanks to Gerard, he just gave me a call. Seems the call center was wrong the whole time and there is no way we will get VDSL since the exchange does not have the required equipment for VDSL.

But I am now syncing perfectly at 20Mbps on ADSL.

Big thank you to Gerard!
 
evilstebunny said:
TelkomZA need help again, after on emotion flawless 20meg sync to to your new msan my line went from not Authenticating on the 1st of Feb to completely dead now. Telkom says it's my isp accounts (both of them lol) and the isp says it's Telkom despite everything due paid up on my side. Please help I ditched dstv for internet so am without anything at the moment.
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Quoting myself to say thx TelkomZA & team, problem not sorted yet but there's movement after almost 2 weeks of nothing from Telkom.
 
HJF said:
Big Thanks to Gerard, he just gave me a call. Seems the call center was wrong the whole time and there is no way we will get VDSL since the exchange does not have the required equipment for VDSL.

But I am now syncing perfectly at 20Mbps on ADSL.

Big thank you to Gerard!
Click to expand...
+1 Gerard solved my line issues with interleaving and line is working great again for now :) Thanks TelkomZA team for your help
 
Madhawk said:
UPDATE:

Day 10: Still no show. ADSL and Line still down.

Complained on myBB, Facebook, Telkom App, Telkom site etc... , but no use.
Click to expand...

UPDATE:

After 12 Days, I finally have my ADSL/Phone line back.

The Technician arrived this morning (Sunday) to reconnect my line, after the previous technician gave my line to another client.

Thanks to TelkomZA for his efforts and help in sorting out my fault.
 
AirWolf said:
The house I bought recently, has a big tree with a half-broken branch over a Telkom line.

Anyone I can contact at Telkom before it snaps?
Click to expand...

If the tree is on your property i'm afraid the responsibility is yours.
 
Not sure, might be luck, but telkom fixed the problem today at 12pm after it being reported Friday morning. Even twitter responses was 2 mins apart.

* checks matrix *

Thanks Telkom / TelkomZA
 
Hi,

I've been happy with my Telkom ADSL and line since they installed it.
Just recently streaming video (Netflix) takes a huge dive at night. Seems ok during the day, just the evenings are impossible with buffering

The only issue I can find is my attenuation is sitting at 315db, at all times of the day. Which I've read should make it technically impossible to even use my internet..lol.

So I logged 2 faults with Telkom, both got closed without anything happening.

Is there anything I can do to resolve the buffering issue?
 
Any issues at the Durbanville Exchange that we know about ? Pings are rather useless at 400ms plus
 
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