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AntiThesis
Executive Member
- Joined
- Jul 30, 2005
- Messages
- 5,583
I'm a fairly patient bloke so I'm all good - thanks for the updates. Besides, I'm far too tied up in Texo to think of bailing on you guys now 
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Texo down?
- Thread starter marine1
- Start date
Last year was all peachy with Texo, but this year they seem to have had a bit of bad luck on their side with everything mentioned here.
I have had very good service with them so far and I hope this continues, just remember that you became a sought after hosting company because you cared about the individual, do not ever loose that or you will fall.
I have had very good service with them so far and I hope this continues, just remember that you became a sought after hosting company because you cared about the individual, do not ever loose that or you will fall.
Gadget Man
Senior Member
- Joined
- Jun 26, 2006
- Messages
- 717
They've been a bit up and down lately. There was downtime yesterday. Again this morning, came back and out again 18h45 now. They have literally had problems each week since September. They had (have) great service, and very little downtime until recent months. It takes a few bad weeks to start loosing Clients. I know they are flat out sorting it out ... but for how much longer?
Thats why I stick with them .. ya they may be having one super stroke of bad luck, but its how they are handling it that counts ... I do feel my last host was not as involved as Steve with his customers, always caring ... I think their arrogance outgrew them, which is why I outgrew them and moved to Texo
Hi Jay
I'm sorry about the rollercoaster ride you've been having with Texo over the past few weeks -- but I can assure you that "out again 18h45 now" is incorrect. There has been no downtime since the upstream completed maintenance early this morning and every one of our servers in every datacentre is up and runnning.
Please use our official support channels if you have questions (I only saw your PM here now, hours and hours after you sent it) as mybb is definitley not one of them, and I only pop in here a few times a week.
AntiThesis
Executive Member
- Joined
- Jul 30, 2005
- Messages
- 5,583
Well that's one of the major things that keeps me with texo.
Steve and the team are just crazy cool, always helpful and so on. It's things like that.
Steve and the team are just crazy cool, always helpful and so on. It's things like that.
|tera|
Master of Messengers
- Joined
- Mar 31, 2006
- Messages
- 25,906
I've attributed WA's recent shortcomings to growing pains. Their support staff are actually very dynamic individuals and will be a force to reckon with one of these days. I haven't been the peachiest customer, I confess, but I know they deserve our backing. That said, Texo is a small outfit with exceptional human touch. Texo has helped me in the past beyond their call of duty and I will support them as they have me.
AntiThesis
Executive Member
- Joined
- Jul 30, 2005
- Messages
- 5,583
Yeah. Many's the time Steve or someone else has been up to 2am answering mail - even over weekends.
Special is a good word.
Special is a good word.
There staff USED to be on the ball, now they are just slack.
It took them 2 months to do a domain transfer, and by the time they actually did something, the domain expired, so I had to renew it.
I'm STILL fighing with them to get it to redirect now. In a space of 1 week, I sent almost 20 emails to them. I didnt get a repsonse, I had to phone them.
Steve even took the initiative and contacted them as well, which I thank and commend him for.
WA trial bandwidth is about the only thing keeping people atm.
You sure, mine seems fine. Use this to see if it is def down, or just you:
http://ipinfo.info/netrenderer/index.php
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