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- Thread starter marine1
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all grafting
Hello guys
Thanks for your patience. This isn't fun for anyone, especially if you also have clients to whom you need to "please explain". It’s so frustrating that we pay a premium for above-average quality network systems and hardware, and that EVERY single outage over the past month has been a result of someone else not doing/providing what we’re paying them for.
We have servers in 7 different datacenters in the US and UK (and soon in either Hong Kong or Japan) and it's only the one datacentre (of 4 we use in the UK) which has been having so many problems.
Tonight I will personally be migrating accounts out of this datacentre, and believe that this will be the end of the "troubles".
Again, thank you for your patience, sincere apologies and please forgive the lack of communication. I tend to use twitter (@texosteve) because it's fast and doesn't keep me away from troubleshooting for too long.
Thanks for your patience. This isn't fun for anyone, especially if you also have clients to whom you need to "please explain". It’s so frustrating that we pay a premium for above-average quality network systems and hardware, and that EVERY single outage over the past month has been a result of someone else not doing/providing what we’re paying them for.
We have servers in 7 different datacenters in the US and UK (and soon in either Hong Kong or Japan) and it's only the one datacentre (of 4 we use in the UK) which has been having so many problems.
Tonight I will personally be migrating accounts out of this datacentre, and believe that this will be the end of the "troubles".
Again, thank you for your patience, sincere apologies and please forgive the lack of communication. I tend to use twitter (@texosteve) because it's fast and doesn't keep me away from troubleshooting for too long.
guest2013-1
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- Aug 22, 2003
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texo, out of interest sake, what data center is giving these issues? I've worked with one in the UK who was total and utter crap, but can't remember the name now, if I see it I'll recognize it
We're moving our UK-based clients away from them asap to a private datacentre in London. It's smaller, but we had shortlisted it, and our testing server there has had 100% uptime over the past 60 days. Very annoying, bigger is not always better.
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It's usually to someone else that is on the network as you and it saturates the connection. It can be used for extortion, someone who didn't like what a website said (political, religious, etc) the list goes on.
I've been communicatin with the owner of the company, and he insists that the attacks (there were two waves over the past 24 hours) were far too large to have been script kiddies. He is convinced that it's a competitor.
That appears to be possible in this case, as there have been backchannel rumours about a "pay us and we'll go away" demand. But they're spending "tons of money" on cisco hardware to mitigate future DDOS.
Too late for me, though, I can't continue subjecting my clients and friends to this kind of frustration.
All web hosting companies go down at some point or another, especially for planned maintanence - it's the frequency or length that should be analysed. Ask for their public uptime reports.
Thanks, I'll check that out.