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- Thread starter marine1
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AntiThesis
Executive Member
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Yes hooray... free time to watch the zero traffic going to all sites 
Helps that I'm on holiday I suppose.
Helps that I'm on holiday I suppose.
AntiThesis
Executive Member
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Yay! Up and going. Now to see if anything was lost...
AntiThesis
Executive Member
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- Jul 30, 2005
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- 5,583
They're normally pretty good - and the support is usually really great. Something must have gone badly wrong...
Scheduled downtime is normally excluded from the uptime guarantee. I fully agree that it is frustrating but these things happen and they happen with all hosting companies. If you move hosts because of a scheduled downtime, then you are only moving somewhere else that will inevitably have downtime too. Texco is hosted in the US so you can't really call it business hours as all the yanks are still sleeping so it is a good time to do it. SA probably have far fewer people on the servers so do you piss off the minority and do maintenance during the lowest usage time or the highest? So yes, jusging by the IP range, it is in the same DC as my server so I had to go through the exact same thing. Just think though, does one negative erase all the good in the past? Pretty fickle if your answer is yes.
AntiThesis
Executive Member
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Yeah - what stix said
I've been pretty patient with Texo because their service does rock 99.9% of the time I never yell, I never shout. I didn't even murder someone when a database was rolled back unexpectedly.
All we're saying is it would be nice if we knew about these things so we could at least be prepared. As well as that - even for scheduled maintenance, 6 hours is abnormally long AFAIK.
I've been pretty patient with Texo because their service does rock 99.9% of the time
I never yell, I never shout. I didn't even murder someone when a database was rolled back unexpectedly.All we're saying is it would be nice if we knew about these things so we could at least be prepared. As well as that - even for scheduled maintenance, 6 hours is abnormally long AFAIK.
AntiThesis
Executive Member
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Hooray for email
And that's why I love Texo and why I stick with them - they really do seem to care
And that's why I love Texo and why I stick with them - they really do seem to care
For curious James, what did the email say?
What happened to day, an outage of more than two hours, is totally unacceptable. Although the problem was a result of an internet backbone connectivity problem to the datacentre, and completely outside of our control, it is my responsibility to ensure that your website is up and running.
(In a nutshell: all our servers were up and running happily, but their connection to the outside world, which is meant to be triple-redundant and for which we pay a premium, failed.)
The last time we had an outage (65 days ago), I promised you that I was working on a plan to prevent similar outages from happening again. That plan, which involved weeks of research, planning, testing and significant expense, was completed two days ago and I planned to start rolling it out later this month.
I have decided to fast-track the process and will be sending out an email with an explanation of the changes, and information on how they might affect you, first thing on Monday morning. I can assure you that the changes are significant and will prevent outages like the one we experienced today. They also include many benefits and enhancements to the hosting service we offer.
Thank you for reading this far, for your understanding and for your patience today. The pain you felt today with your website being down was multiplied by thousands for me. Your website really does mean everything to me.
Have a good weekend
Steve Venter
Texo: ethical webhosting
(In a nutshell: all our servers were up and running happily, but their connection to the outside world, which is meant to be triple-redundant and for which we pay a premium, failed.)
The last time we had an outage (65 days ago), I promised you that I was working on a plan to prevent similar outages from happening again. That plan, which involved weeks of research, planning, testing and significant expense, was completed two days ago and I planned to start rolling it out later this month.
I have decided to fast-track the process and will be sending out an email with an explanation of the changes, and information on how they might affect you, first thing on Monday morning. I can assure you that the changes are significant and will prevent outages like the one we experienced today. They also include many benefits and enhancements to the hosting service we offer.
Thank you for reading this far, for your understanding and for your patience today. The pain you felt today with your website being down was multiplied by thousands for me. Your website really does mean everything to me.
Have a good weekend
Steve Venter
Texo: ethical webhosting
