Texo down?

Its been 6 hours!!! :mad::mad::mad:

FFS, TEXO, updates pls???

UPD: its up and running now, but this downtime is unacceptable!
 
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Yes hooray... free time to watch the zero traffic going to all sites :D

Helps that I'm on holiday I suppose.
 
Yes we are back up. Still very frustrating not getting any news and or information from our host!

Elite Host is looking pretty good anyone use them?
 
Yup - my sites are back up - can anyone confirm if mail is working yet ?

top class support, a 99.9% uptime guarantee, no contracts, no setup fees, our unique 3-month moneyback guarantee…

calls bull**** :mad:
 
They're normally pretty good - and the support is usually really great. Something must have gone badly wrong...
 
// i agree - but after spending the morning not being able to provide a simple answer - i am a little gatvol
 
Scheduled downtime is normally excluded from the uptime guarantee. I fully agree that it is frustrating but these things happen and they happen with all hosting companies. If you move hosts because of a scheduled downtime, then you are only moving somewhere else that will inevitably have downtime too. Texco is hosted in the US so you can't really call it business hours as all the yanks are still sleeping so it is a good time to do it. SA probably have far fewer people on the servers so do you piss off the minority and do maintenance during the lowest usage time or the highest? So yes, jusging by the IP range, it is in the same DC as my server so I had to go through the exact same thing. Just think though, does one negative erase all the good in the past? Pretty fickle if your answer is yes.
 
// agreed, but no notice and no warning and then zero method of contact is a pretty good way to piss everyone off !
 
Yeah - what stix said :D

I've been pretty patient with Texo because their service does rock 99.9% of the time :) I never yell, I never shout. I didn't even murder someone when a database was rolled back unexpectedly.

All we're saying is it would be nice if we knew about these things so we could at least be prepared. As well as that - even for scheduled maintenance, 6 hours is abnormally long AFAIK.
 
Hooray for email :)

And that's why I love Texo and why I stick with them - they really do seem to care :p
 
Ah. I see. It's working. I'm happy again :)

WebAfrica got the my anger targetted at them today instead.

FYI - they require 2 days to cancel services.
 
What happened to day, an outage of more than two hours, is totally unacceptable. Although the problem was a result of an internet backbone connectivity problem to the datacentre, and completely outside of our control, it is my responsibility to ensure that your website is up and running.
(In a nutshell: all our servers were up and running happily, but their connection to the outside world, which is meant to be triple-redundant and for which we pay a premium, failed.)
The last time we had an outage (65 days ago), I promised you that I was working on a plan to prevent similar outages from happening again. That plan, which involved weeks of research, planning, testing and significant expense, was completed two days ago and I planned to start rolling it out later this month.
I have decided to fast-track the process and will be sending out an email with an explanation of the changes, and information on how they might affect you, first thing on Monday morning. I can assure you that the changes are significant and will prevent outages like the one we experienced today. They also include many benefits and enhancements to the hosting service we offer.
Thank you for reading this far, for your understanding and for your patience today. The pain you felt today with your website being down was multiplied by thousands for me. Your website really does mean everything to me.
Have a good weekend
Steve Venter
Texo: ethical webhosting
 
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