Alright, need some input from my fellow Audi owners.
2011 A5 3.2 FSi Quattro.
Out of plan.
A few months or so back, my engine warning light came on. Car felt fine, drove fine, etc... But the light was on.
Even though all felt hundreds, I booked the car in at Audi Bruma to get checked out. They found all sorts of messages and said it could be static, etc... so cleared all messages and told me to drive it, and book it in again if/when the light came back on.
About 1.5 weeks later, the light came back on again. So my car got booked in. They had my car for about 5 days while running their checks etc... They told me I had low compression on piston X (forget the number), and the gasket needed replacing. Quote of R17k for repairs, and discounted it to R15k and some change.
Considering my car felt and went fine, I figured I would rather take it to Auto Service Centre when I got time (my go to for out of plan Audi's). No problem, but am told I am in for R6k for the assessment. Holy crap. I had no choice but to let them carry out the repair. Already R6k in, I figured just spend the extra R9k and get it sorted out.
So the repair is done, and they confirm the engine light is off and staying off. I collect my car.
3 weeks after the repair, the flipping light comes on again!
For the past week, we have been in email wars over who is liable for further costs to getting the initial problem sorted out.
Audi Bruma have accepted literally zero responsibility for the incorrect diagnosis and subsequent repair. I have to simply book it in again, and another assessment gets done. I asked them if they would at least carry the cost of the assessment so I don't get whacked for another R6k - they say no.
In fact, they see this as "financial assistance"! WTF? Is it just me that is seeing this as out of the park?
Quote from latest email
"Unfortunately we are not in a position to financially assist towards any engine faults or repairs to your vehicle, up until we have had an opportunity to ascertain the nature of failure and if it is related to previous repairs we have done?"
Surely if the original problem "Engine light is on" got diagnosed as XYX and repairs carried out, I have a leg to stand on if the light comes on again?
Without them taking some sort of responsibility, I feel I am throwing money into a bottomless pit while they try this and try that. I don't see it is as right that I must just keep repeating this process until they eventually get it right.
Thoughts? Don't spare me if I am being unreasonable please. I am a bit pissed off at the moment, so maybe need to cool off a bit. But this is how I am currently seeing things.
I feel I have paid my dues to get the initial issue fixed. Is it my problem they did not diagnose correctly and I must pay again? What if they don't get it right this time.. Rinse, repeat, and just take it as this is how things are done?
In contrast...
Audi Airport (closed down unfortunately) used to look after my vehicle. A while back, I had an issue they could not resolve first time around. They went out of their way to deliver fantastic service - including sending a driver with a loan car to my house, fetching my car, doing the repair, and getting my car delivered again. Like wow service. This is the kind of thing that kept me driving the brand.
Audi Bruma on the other hand... Make me feel like it is time for a change.