Tiles on the roof have lifted from the wind and water seeped underneath them. The insurance company claims they don't want to replace the affected tiles as it would break the surrounding ones and water proofing is not covered.
"Following the contractor’s reinspection of the roof visible holes to the tiles were not seen. It is after a water test was done was it observed that water was seeping through the roof tiles. As per the contractor there are tiles which are slightly elevated which may have been caused by strong winds. The roof in question is showing signs of fatigue and refitting these elevated tiles should not be considered as the surrounding tiles will break.
Also noted by the contractor that because of the condition of the roof that this problem will persist going forward. A recommendation by the contractor would be to rubberize the entire affected roof span (mountain facing) to prevent future water ingress. Unfortunately, we cannot authorize this as preventative measures would be for the insured’s account.
Please note, water proofing is not covered, it is considered a maintenance matter not covered by the insurance policy." Thanks for the help, have sent pm.
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