The REAL reason for 'Statement from iBurst' ...

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Gekco

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My most sincere thanks to www.iol.co.za for responding to my e-mail to them regarding this issue... And to Carey for the great follow up...

Check the timing:

"iBurst accused of 'unethical behaviour' [Comment on this story]
Carey Finn 19 June 2008 at 10h26"

http://www.ioltechnology.co.za/article_page.php?iSectionId=2884&iArticleId=4463042

refers to my post (iBurst you have to know by now...)
http://mybroadband.co.za/vb/showthread.php?t=121675

P.S. Shaun.. read the mails posted in the thread... I did mention taking this to the press..
(Under Option B... http://mybroadband.co.za/vb/showpost.php?p=1794977&postcount=10 )

And then the next day (Following the IOL article on the front page of their web site)...

"20-06-2008, 10:48 AM "
"Shaun Green"
iBurst Representative

Join Date: Feb 2005
Location: Johannesburg
Posts: 215
Default Statement from iBurst"

http://mybroadband.co.za/vb/showthread.php?t=123669

This should have hit the mainstream press a long time ago...

My reply to Shaun here... (Under 'Gekco')

http://mybroadband.co.za/vb/showthread.php?t=123669&page=2

Well Shaun.. ball is in your court..

Once again, kind thanks to Carey Finn and IOL (www.iol.co.za) for bringing this issue to the general public's attention. You are to be commended.
 
Gekco said:
Well Shaun.. ball is in your court..
Click to expand...

Neither Shaun, nor any of his management cronies have the balls to actually answer or explain their actions (or in most cases - inactions).

They only correspond through press release's and forum statements (followed up by the arbitrary BS posts that mean jack ***** to those of us who demand answers).

Hell, their CEO, Thami Mtshali, even deletes mails from pissed off clients (have proof).

Kudos to Carey and his ilk who have taken the time to publish the complaints from those of us who have had the misfortune of having to have dealt with a bunch of miscreants such as WBS/iBurst.
 
Please Post

RVFmal said:
Neither Shaun, nor any of his management cronies have the balls to actually answer or explain their actions (or in most cases - inactions).

They only correspond through press release's and forum statements (followed up by the arbitrary BS posts that mean jack ***** to those of us who demand answers).

Hell, their CEO, Thami Mtshali, even deletes mails from pissed off clients (have proof).

Kudos to Carey and his ilk who have taken the time to publish the complaints from those of us who have had the misfortune of having to have dealt with a bunch of miscreants such as WBS/iBurst.
Click to expand...

Please Post what you have... e-mails, whatever...

This is the route I followed instead of phone calls which can be disputed later.
Once you have it in print.. they (iBurst) may not respond or reply, but at least then the evidence is there for all to see...

Post, Post, Post...
E-Mail the News...
Blog it...

Spread FireFox...
Spread TheBurst... (the bubble...)
 
Heres the deleted mail:

Not read: Re: Last Straw

Thami Mtshali [[email protected]]

Wed 2008/04/16 03:51 PM

Your message

To: Shaun Green; Accounts; Thami Mtshali
Subject: Re: Last Straw
Sent: Wed, 16 Apr 2008 10:38:06 +0200

was deleted without being read on Wed, 16 Apr 2008 15:51:29 +0200
Click to expand...

I can also post a whole buch of read receipts to e-mails that I sent, but never received replies to, but it is getting late so will post those tomorrow (with the mails that I sent).
 
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RVFmal said:
Heres the deleted mail:



I can also post a whole buch of read receipts to e-mails that I sent, but never received replies to, but it is getting late so will post those tomorrow (with the mails that I sent).
Click to expand...

He will claim that his PA deleted them :rolleyes:
 
DJStealth said:
He will claim that his PA deleted them :rolleyes:
Click to expand...

I am very much aware of that that, but what is the excuse for all the ignored e-mails from the helpdesk. It all points to one thing - they do not give a cr@p. The credibility diminishes the more dirt there is is to spread around.
 
I just read the article and threads completely and I am extremely disappointed with Iburst's responses. Their credit team, support staff and official representative (Shaun Green) appear blatantly incompetent or intentionally obtuse regarding the issues raised.

I have been considering changing ADSL providers and based on what I have seen here, Iburst will not be a consideration. This issue could have been resolved quickly and quietly if necessary but their blatant lack of empathy for their customers and nonsensical, erratic replies to the numerous emails is what caused this issue.

Iburst have officially made their own bed, now they must lie in it...
 
Thanks for highlighting this issue....

iBurst is to feature in the online and traditional media soon once again, for not providing adequate backhaul bandwidth.

Watch this space - had enough of the excuses and no real resolution to several complaints regarding the poor throughput.

Once published, I'll post the links.

Regards

M
 
BBSA said:
Why is this iburst still in bussiness?
Click to expand...

Because not enough people know about these issues.

This is why the is BB exists and obviously we need those in the know to be proactive in ensuring that current and potential clients know what they are getting themselves in for.
 
who.is.michael said:
Thanks for highlighting this issue....

iBurst is to feature in the online and traditional media soon once again, for not providing adequate backhaul bandwidth.

Watch this space - had enough of the excuses and no real resolution to several complaints regarding the poor throughput.

Once published, I'll post the links.

Regards

M
Click to expand...

We look forward to those articles. Let us know if you need any assistance in this regard.
 
Thanks who.is.michael - Please post

who.is.michael said:
Thanks for highlighting this issue....

iBurst is to feature in the online and traditional media soon once again, for not providing adequate backhaul bandwidth.

Watch this space - had enough of the excuses and no real resolution to several complaints regarding the poor throughput.

Once published, I'll post the links.

Regards

M
Click to expand...

The more widespread this knowledge gets the better.
At least that is the one good thing the Internet has given us...

Freedom of expression made available to everyone.

Been checking throughput on www.speedtest.net regularly...
Amazing the difference between mid day on Weekdays and what you get after hours isn't it?
 
Knott Craig-Junior responded to the allegations by emphasising that iBurst had decided to let customers choose whether to remain on their existing package or migrate, should they find a package that better suited their needs. “We introduced new pricing in 2007 and in that situation we did automatically migrate our customers to new packages,” he said. “We received an equal amount of feedback from unhappy customers that felt we should not migrate them without permission.”
Click to expand...

The highlighted part does not make sense to myself.

If Telkom announces a lower tariff, and migrate their customers over to it, then I'm not gonna complain.

If, however, they announces a higher tariff, and migrate their customers, then I will complain of course...

Regarding the first statement (in red) - did they [iburst] state that customers must give their permission to migrate, or did they implied that migration will be done automatically?
 
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Neither...

The_Librarian said:
Regarding the first statement (in red) - did they [iburst] state that customers must give their permission to migrate, or did they implied that migration will be done automatically?
Click to expand...

Neither...
They simply did not inform any of their existing subscribers via e-mail (which one would think to be the logical thing to do...) of the new packages or the option to migrate.
[Assuming here] It was in their own financial best interest that they could keep on charging customers at the 'old' rates...

Interesting thing here... [Maybe just coincidence...]
Just before submitting this post I could browse the web as per normal.
With the SOLE exception of mybroadband.co.za... Could not even Ping the server...

So ran a quick check via RDP on one of our remote servers.. Pinged just fine from there...
Only after a reset of my router and acquiring a new IP address could I ping mybroadband.co.za and then browse these forums.

Hmmm... :rolleyes:

Coincidence or conspiracy theory...
 
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iBurst to cut prices, launch ADSL, 3G

http://www.ioltechnology.co.za/article_page.php?iSectionId=2884&iArticleId=4284730

3 March 2008...

"iBurst's price cuts bring their broadband prices in line with their competitors once again, with consumers seeing savings of up to 39 percent on their products. The broadband packages have been restructured and the product line will be consolidated into seven offerings in April, from the 12 products currently available."

What would you derive from the above statement?
That you would experience a saving or not?
That you would be migrated or not?

They key words here being "with consumers seeing savings of up to 39 percent on their products"
and
"The broadband packages have been restructured and the product line will be consolidated into seven offerings in April, from the 12 products currently available."

It does not specify existing or new customers[consumers].
Therefore would it be unfair to infer that BOTH new AND existing customers would benefit from this?
Also the fact that the range would be consolidated from 12 to 7 offerings.
This would implicitly imply that the previous range would be discarded would it not?
 
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Librarian - As you might have seen, it is a stunningly brilliant move on iBurst's part to distract from the actual issue.

They say: No one wants to be moved automatically to the new packages. Which is true as no one wants to be charged the migration fee without being aware.

The real issue: They have re-structured packages. Most services providers will move existing customers to new packages. iBurst however maintains that the old packages still exist alongside the new ones. I wonder if they even show the old packages as available?
 
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