The REAL reason for 'Statement from iBurst' ...

We can now also offer you access to cost effective ADSL and 3G/HSDPA services and we can even convert your existing iBurst service to any of these, .....

That sounds like the best option:D

I feels sorry for the resellers. I know some of them really try to give a professional and ethical service just to be let down by iBurst.

But on the other hand why would you want to resell iBurst and give your own company a bad name:confused:

@DarkGreen - Do you work for Broadband Express?
 
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Iburps still has its uncapped 64kbps service.... so you can theoretically download
?20GB per month. It's not the full 8KB/sec but it goes at about 7300 bytes per sec
which seems fast for anyone on dialup and it is FREE (no per minute Telkom dialup charges).

Oh it is FAST enough for Skype or VoipCheap.
 
That might be so, but have you tried to download 20GB on cap? You run the risk of being labeled as an abuser and served with a warning letter.
 
That might be so, but have you tried to download 20GB on cap? You run the risk of being labeled as an abuser and served with a warning letter.

I thought that was for those 60GB plus /m uncapped users, the newest
iBurps upgrade corrected. :)

Even so with the cap I could only do 600MB per 24h (over weekends), 300MB overnight weeknights, and the initial
cap you have in the beginning does last a few days if you're a reasonable downloader (or have a reasonable cap).
 
Kill 'em all!!!

That is what iBurst and other companies just like them rely on. Lack of action from consumers and the acceptance of things without fighting for what you believe to be ethical and within your rights.

I want to try and get 702 involved in this as well. If iBurst continue to ignore our posts and complaints and continue to hide behind closed doors and petty statements, it is time to bring them out into the open to debate their atrocious policies and structures and also highlight the horrendous way that they treat their clients and rip them off due to their completely inefficient and inept accounts departments.

The gloves need to come off.

RVFmal ... i was thinking the same thing regarding 702. I listen to John Robbie in the mornings and people regularly phone in to the show with whatever issues they are having and on many of the occasions 702 have actually followed up and pushed the company/party involved for answers and action. It really seems to light the fire under their a$$e$!

I haven't read all the posts here (as i haven't been on the forum for a while) but was thinking that Gecko (or someone who knows all the history, etc) should phone in to John Robbie's show on 702. The thing is that Mr. Robbie is absolutely clueless when it comes to technology, etc so whoever phones in should really communicate the whole issue in a short and sweet explanation that is clear and has been worded simply. They should also mention some of the responses/explanations that have been received from iBurst and why those are complete BS and are not acceptable (coz otherwise the iburst rep will just come on to the show and serve up the same garbage).

I for one had no idea about this whole package change thing and have been happily paying the old full price for my 3GB pro classic:mad::mad: (and i work in IT and occasionally check this forum .... what f@#$%^@^# chance does joe soap on the street have of knowing about this!!!). These bastards have been raping away whilst smiling to the media and punting their "services".:mad::mad:

iBurst should have credited their current customers' the difference andthen
asked if they wanted to migrate UP or DOWN. Sadly iBurst did not do that.
Shows that they DON'T care.

exactly! but no ...... that would be wayyy to much a responsible act and we wouldn't want that now would we :rolleyes::sick:
 
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Absolutely agree Funnywan. I also listen to JR in the mornings and the thought has crossed my mind on a number of occasions, but due to hi9s very limited technical expertise I was thinking about e-mailing Aki with the larger gist of the story and getting him to forward it on to JR for further follow.

Problem is that iBurst would just send a letter waffling and baffling those concerned. I doubt they would come onto the show.

But nothing ventured nothing gained.
 
Hi all. Been ages since I was last here on the forum...got here in the nick it seems. Holy CRAP!I am paying R699 for Pro Classic package...???Does that seem right? About 6 months to go on my 24 month contract...only found out now re option to migrate to the cheaper package (Pro 3Gig) @ R489/month!!!!! Same bandwidth...same ****! OVER R200 CHEAPER? And no email..no notifications... letting the customer( ME ) know? FFSakes...
So..I should be able to find that link to contact them regarding migrating hidden away on their site and then what should I expect? will I be allowed to migrate to the cheaper package? And if so...what about the last 2/3 months where I could have been saving the money??? Am I supposed to write that off??? I THINK NOT.

If someone could point me in the right direction here...?

RVFmal.... Forgive my ignorance of these matters( just a humble medical prac trying to eke out my existence in this harsh world) but is there NO institution of sorts that is meant to protect the CUSTOMER which we could get hold of?

Third edit...Eeesh...Please ignore my post...seems I got a little ahead of myself..see...thing is... I signed a contact with these twats...and it seems that all of this does not apply. Oh I rue the day...sigh... on the up side:) another 6 months and I am taking a big ol dump on my last iCursed statement, and Shaun whathisface can go play blindfolded with his thingimajig up his youknowwhat, in rush hour traffic for all I care. And to all you chaps out there fighting the good fight...RESPECT!


BACK...Again... Sorry. Looks Like I got it wrong... 24 month contracts can migrate..at a SMALL fee of course. (difference X 3 who the FAK pulled that out their ARSE!!!??) Besides the point ..if I had known about this 2 months ago...I WOULD HAVE ALREADY PAID THAT FEE OFF IN MONTHLY SUBSCRIPTION SAVINGS...-looks for a key other than CAPS lock, that makes the letters go even FAKKIN BIGGER...nothing...FAKKERS...@!!!%%&&####@@#$$%$##$###@@#@!@!! I FAKKIN HATE YOU IBURST DIE DIE DIE DIE DIE DIE DIE!!!!!!!!!CURSE THEM WITH THE POX!
 
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Please spread the word

I for one had no idea about this whole package change thing and have been happily paying the old full price for my 3GB pro classic:mad::mad: (and i work in IT and occasionally check this forum .... what f@#$%^@^# chance does joe soap on the street have of knowing about this!!!). These bastards have been raping away whilst smiling to the media and punting their "services".:mad::mad:

Your point is well taken.
The wider this gets distributed, published and heard the better.
Any bets on how many iBurst subscribers will still be on 'old' packages by the time the MD releases his message for 2009 ?(if he dares to...)
 
Absolutely agree Funnywan. I also listen to JR in the mornings and the thought has crossed my mind on a number of occasions, but due to hi9s very limited technical expertise I was thinking about e-mailing Aki with the larger gist of the story and getting him to forward it on to JR for further follow.

That sounds like a good plan. Perhaps try to arrange with Aki/their show producer that you send them some info ahead of the time (so they can get a basic understanding already) and maybe you call them the next day or so to chat about it on air.

Problem is that iBurst would just send a letter waffling and baffling those concerned. I doubt they would come onto the show.But nothing ventured nothing gained.

I've got a feeling that pressure from 702 would force them to go on air but i agree that they'll just serve up the same old BS excuses and baffle everyone as best as possible. Which is why the e-mail that is sent to 702 ahead of time should probably be broken up into two parts .... the first part giving the high-level gist of the story and the second part detailing some of iCrap's responses received thus far and why they are BS/unacceptable. That will then at least give JR some ammo to come back at them with when they try to give the same press release BS.

Your point is well taken.
The wider this gets distributed, published and heard the better.
Any bets on how many iBurst subscribers will still be on 'old' packages by the time the MD releases his message for 2009 ?(if he dares to...)

Agreed.

The crux of it really (well .. for me at least), is that they were completely unethical in "launching new products" but not at least notifying their customers that they have the option to migrate. They essentially screwed their existing customers to make a quick buck. I can tell you now that if you go and run the numbers you will most certainly find that they have made an absolute fortune from this whole thing!!! I didn't hear/see a single advert advising customers of this. They should've communicated this through an aggressive advertising campaign as well as several other more ethical actions taken.

Further to that, they are hiding behind the auspices of ... "The decision not to automatically migrate current subscribers to the new packages was influenced by feedback obtained from a significant number of customers requesting not to be migrated without their consent.". What BS!!!!!!!

First of all where is the evidence of this so called process/feedback? there isn't any because it was prob never done.

Secondly, if they did actually ask customers ... i would like to know how they posed the question to these so-called customers because i'd venture to say that it was something like "Would you like us to migrate you automatically when our new packages launch?" ..... which the obvious answer to is always going to be "No" since people would be afraid that they would get migrated to more expensive packages and be liable for payment.

I doubt the question posed was "Would you like us to migrate you automatically when our new packages launch on the condition that the new package is at least at the same level or better as your current one and is also cheaper?". I can't see how any sane human being would answer that same question with a "No". Bottom line is that, if they even did tell anyone, they left out the handy details such as the fact that several of these new packages are providing the same amount of data at a cheaper rate because no person in their right mind would ask not be migrated to a package with same or higher cap that is cheaper!!:eek:

f%@#$%^#^ c$%@!@# :mad::mad: get p!ssed off just thinking about it ....:mad:
 
RVFmal.... Forgive my ignorance of these matters( just a humble medical prac trying to eke out my existence in this harsh world) but is there NO institution of sorts that is meant to protect the CUSTOMER which we could get hold of?

There are a few consumer rights groups, but none that have any teeth.

It is for this reason that companies such as iBurst get away with the unethical business practices that they do.
 
That sounds like a good plan. Perhaps try to arrange with Aki/their show producer that you send them some info ahead of the time (so they can get a basic understanding already) and maybe you call them the next day or so to chat about it on air.



I've got a feeling that pressure from 702 would force them to go on air but i agree that they'll just serve up the same old BS excuses and baffle everyone as best as possible. Which is why the e-mail that is sent to 702 ahead of time should probably be broken up into two parts .... the first part giving the high-level gist of the story and the second part detailing some of iCrap's responses received thus far and why they are BS/unacceptable. That will then at least give JR some ammo to come back at them with when they try to give the same press release BS.



Agreed.

The crux of it really (well .. for me at least), is that they were completely unethical in "launching new products" but not at least notifying their customers that they have the option to migrate. They essentially screwed their existing customers to make a quick buck. I can tell you now that if you go and run the numbers you will most certainly find that they have made an absolute fortune from this whole thing!!! I didn't hear/see a single advert advising customers of this. They should've communicated this through an aggressive advertising campaign as well as several other more ethical actions taken.

Further to that, they are hiding behind the auspices of ... "The decision not to automatically migrate current subscribers to the new packages was influenced by feedback obtained from a significant number of customers requesting not to be migrated without their consent.". What BS!!!!!!!

First of all where is the evidence of this so called process/feedback? there isn't any because it was prob never done.

Secondly, if they did actually ask customers ... i would like to know how they posed the question to these so-called customers because i'd venture to say that it was something like "Would you like us to migrate you automatically when our new packages launch?" ..... which the obvious answer to is always going to be "No" since people would be afraid that they would get migrated to more expensive packages and be liable for payment.

I doubt the question posed was "Would you like us to migrate you automatically when our new packages launch on the condition that the new package is at least at the same level or better as your current one and is also cheaper?". I can't see how any sane human being would answer that same question with a "No". Bottom line is that, if they even did tell anyone, they left out the handy details such as the fact that several of these new packages are providing the same amount of data at a cheaper rate because no person in their right mind would ask not be migrated to a package with same or higher cap that is cheaper!!:eek:

f%@#$%^#^ c$%@!@# :mad::mad: get p!ssed off just thinking about it ....:mad:

Will start compiling a prospectus of sorts in terms of complaints to forward on to Aki and 702.

You havfe raised some very valid points, ones which I include in the letter, but it is going to be a very long one......
 
Thanks for your efforts guys...

Will start compiling a prospectus of sorts in terms of complaints to forward on to Aki and 702.

You havfe raised some very valid points, ones which I include in the letter, but it is going to be a very long one......

Please feel free to PM me should you need any info from your side that has not been published yet.

Will gladly assist.

The SA consumer needs more people like you two!! Big ups guys! Hopefully you are able to get the point across effectively (which is not easy when it comes to complicated issues such as these).
 
Hi people...

I was a reseller and I have been given the shaft from iBurst in my own capacity.

What info do you require from me for this to go ahead?
 
Hi people...

I was a reseller and I have been given the shaft from iBurst in my own capacity.

What info do you require from me for this to go ahead?

Any and all info pertaining to problems and issues you have had with iBurst in terms of signal, helpdesk and accounts, specifically those where you had to fight to get them to resolve anything., if they ever did.

Gekco, feel free to forward me any info that you would like to have included, published or not.

Funnywan, we have to do something.
 
tis such a shame that I don't keep **** from iburst pertaining to the crappy service delivery and helplessnessdesk
 
Any and all info pertaining to problems and issues you have had with iBurst in terms of signal, helpdesk and accounts, specifically those where you had to fight to get them to resolve anything., if they ever did.

Gekco, feel free to forward me any info that you would like to have included, published or not.

Funnywan, we have to do something.

Well I've been fighting them since 2005, with luck I didn't have to fight them much on behalf of the clients. Will that do?
 
I got this from them ....
________________________________________
From: [email protected] [mailto:[email protected]]
Sent: 24 July 2008 03:13 AM
To:
Subject: iBurst Billing Letter July 2008

Dear iBurster,

<sales pitch blah blah blah>...

As you may have seen in the press and on our website, iBurst recently introduced a new set of iBurst Wireless packages. Should you want more information on this new package range, please click here. Find our more about migrating to one of these new options here.

Kind regards,
The iBurst Team


Notice how they make no mention of the fact that the new packages are cheaper on a per GB basis?:mad:

no ..... they wouldn't want to do that now would they since their iBurst wireless customers might actually realize that there is most likely a "new" package which offers the same data cap they currently get except for much less cost per month.:mad::mad:

what unethical bastards. i hope mr knott-craig gets the hugest cramp in his a$$ ever and that it lasts for the next 10 years or so
 
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