The REAL reason for 'Statement from iBurst' ...

i moved from iburst the moment i saw they were pure bottom line as opposed to customer retention. which was confirmed when they upped top up fees last year in jan or thereabouts.

but since then they have continued to confirm this. charges for m2m downgrades. probably some other things in between. but this latest move on their part not to restructure all packages but keep old subscribers on existing packages really confirmed what i feared then.

even though i happen to "know" some of the people involved with wbs, i really can't help but feel no compassion for the company.
 
Old Pagkages - and a Warning about PPU when Migrating or taking up a New Package

. iBurst however maintains that the old packages still exist alongside the new ones. I wonder if they even show the old packages as available?

Not that I can find...

http://www.iburst.co.za/default.aspx?link=packages_wireless

http://www.iburst.co.za/documents/packages/pricelist.pdf

In both the above links (Iburst Wiresless) only the 'new' 7 restructured packages and pricing are displayed.
The second link does contain addtional information, but this is related to their full range of products including ADSL, HSDPA and other things like Value Added Services etc.

Please help me out here if I am wrong:
if someone else can find out where the 'old' packages are available[listed] on their web site for purchase please post the link.

The thing to be very careful of here is the following: (See the .pdf document for details - Under Notes item 2)
The highlighting in red was done by me...

"All of the iBurst packages are automatically activated with Pay-per-use. Pay-per-use data billed in 1 megabyte increments rounded up to the next megabyte. Opting out of
Pay-per-use on an iBurst Wireless package means that upon reaching the data limit/cap for the month, the subscriber’s service will either be throttled (slowed to a maximum of
64 kbps) or capped (disconnected) depending on their package. iBurst Wireless subscribers on a KickStart or Playa package will be capped, while subscribers on a Giga package
or higher will be throttled. Opting out of Pay-per-use on an iBurst ADSL package means that upon reaching the data limit/cap for the month, the subscriber’s service will be
capped. No throttling available on ADSL packages. Where a subscriber is throttled or capped, the subscriber will be required to top up with Bandwidth Booster in order to
continue normal service. No Pay-per-use opt out available on FreeFlo packages. iBurst HSDPA Pay-per-use billed in 1 byte increments and no Pay-per-use opt out available."

You specifically have to 'Opt out' of 'Pay-per-use' when filling out a Migration form, we noticed the clause an opted out...(and I am speaking under correction here, but probably when signing a new agreement as well - I have not signed or seen a new subscription form lately).

If you do not 'Opt out' (You have to mark a check box on the migration form etc.), You will then be billed at the '1 megabyte increments rounded up to the next megabyte.'

Which is : (this from the fist link posted above)

"Reached your data limit?
You have 3 options:

* Continue on Pay-per-use (all packages are activated with PPU by default) and pay R0,95 per MB used.
* Top up your bandwidth with a Bandwidth Booster. These allow you to buy bundles of extra bandwidth for less. Click here for more info.
* Opt out of PPU*, which means your service will be throttled or capped unless you purchase a Bandwidth Booster (see above)

* Click here to opt out of PPU
(PPU Opt-out is not available on FreeFlo packages)"

So if you do not opt out...
As an example an extra 1 Gigabyte of Data (used on PPU once you have reached your data limit) will cost you R950.00...

Be warned.
 
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So if you do not opt out...
As an example an extra 1 Gigabyte of Data (used on PPU once you have reached your data limit) will cost you R950.00...

Be warned.

iburst are a sick joke,:sick: thats blatant robbery, with ADSL it only costs R70 per GB at a far more stable and higher speed.
 
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All of the above has been covered by many and lengthy posts which to date have (as with these latest ones) been ignored by WBS/iBurst.

As long as it keeps getting brought to the fore and that clients and consumers make other existing clients and possible future clients aware of how this despicable company operates and this starts impacting on their bottom line, then we are doing exactly what is needed.

The reality is that this company does not and will not care about their clients. They are there for one reason and one reason only - to rip off as many people as possible before they lose that "client" for good.

You cannot opt for one of the "older packages" anymore as the 7 newer packages have replaced them, but iBurst will not migrate anyone due to the fact that they will profiteer as long as they can.

Even in todays increasingly expensive economic climate, they will charge those who do want to make the move to a cheaper or more cost effective package, because they knew that this was a quick and easy way to make money. It is disgusting to say the least.

Nicely worded statements are not going to cover up the clear and present disregard that WBS/iBurst have for the very clients who keep them liquid. It is like wrapping a piece of dog-**** in pretty wrapping paper with a bow. Eventually the wrapping paper has to come off and what is inside will be clearly seen. And I am sure that if we can just ensure that the smell emanates from the package first, we can put off a lot of people.
 
When you are on PPU make sure that what Iburst claims you have used is correct. According to my daily e-mail notification I have used 469 gigs so far this month. I can only wish.

Dear iBurst Subscriber,

Your [email protected] usage reflects the following:

Date: 22-Jun-2008
Uploaded: 555.86 MB
Downloaded: 469,430.54 MB
Combined Total: 469,986.40 MB
Remaining: 0.00 MB

Additional Boosters can be purchased by using the bandwidth monitor tool on the self-care web site:

http://www.iburst.co.za

Regards,
iBurst Helpdesk
 
Bandwith Boosters

Yes - If you ARE going to make use of iBurst then Bandwidth Boosters are far more cost effective than PPU...

Comparison (Pricing from iBurst .PDF Price list - 'Per 1Gig (Calculated)' added by myself) :

Bandwidth Booster.......Extra Data......Cost.............Per 1Gig (Calculated)

Pay-per-use(PPU)........1mb..............R0.95...........R950

Boost 100...................100mb...........R79.............R790
Boost 500...................500mb...........R149...........R298
Boost 1000.................1000mb..........R199...........R199
Boost 3000.................3000mb..........R499...........R166.33


So although still considerably more than ADSL top-ups....

My main point here is that anything BUT a 'Boost 1000' or 'Boost 3000' worth of extra data - Look at the Price difference per 1Gig.
Looking at the above pricing structure it is perhaps no wonder that "All of the iBurst packages are automatically activated with Pay-per-use."

So seriously, if it was me, make SURE you "* Opt out of PPU*"....
 
Wow!

When you are on PPU make sure that what Iburst claims you have used is correct. According to my daily e-mail notification I have used 469 gigs so far this month. I can only wish.

:):)
You must be on one of their 'secret' 200MBit Line packages (uncapped...)

;);)
 
When you are on PPU make sure that what Iburst claims you have used is correct. According to my daily e-mail notification I have used 469 gigs so far this month. I can only wish.

I can see a lot of unhappy clients in the very near future and some court cases.
 
This is now getting seriously ridiculous from iBursts' side. Honestly....this it's almost as if they "hide" certain things from you to make sure they get a quick buck out of it. I can just imagine if somebody 'un-informed' where to go into business with these guys and get their 1st bill....the sad thing is that some South Africans will actually pay it just to avoid the hassle of trying to sort it out.

Can't we get RPM/MyBB to use their weight in the telecoms arena and address this with iBurst?
 
This is now getting seriously ridiculous from iBursts' side. Honestly....this it's almost as if they "hide" certain things from you to make sure they get a quick buck out of it. I can just imagine if somebody 'un-informed' where to go into business with these guys and get their 1st bill....the sad thing is that some South Africans will actually pay it just to avoid the hassle of trying to sort it out.

Can't we get RPM/MyBB to use their weight in the telecoms arena and address this with iBurst?

That is what iBurst and other companies just like them rely on. Lack of action from consumers and the acceptance of things without fighting for what you believe to be ethical and within your rights.

I want to try and get 702 involved in this as well. If iBurst continue to ignore our posts and complaints and continue to hide behind closed doors and petty statements, it is time to bring them out into the open to debate their atrocious policies and structures and also highlight the horrendous way that they treat their clients and rip them off due to their completely inefficient and inept accounts departments.

The gloves need to come off.
 
Why do you need to threaten to expose them in the media, before action is taken?

Since my previous threat, may access speed has miraculously increased from below 150 Kbps to above 850 Kbps, without altering any settings...
 
Why do you need to threaten to expose them in the media, before action is taken?

Since my previous threat, may access speed has miraculously increased from below 150 Kbps to above 850 Kbps, without altering any settings...

Not threatening, going to take action.

Seems your threatening worked for you though ;-)

All I have gotten to date is complete ignoration. but then that is what I have come to expect from those @rseholes.
 
This just keeps on getting better...

My wife just contacted me re. their iBurst account at work (which they use for minimal e-mail, a bit of browsing etc.)

They had 77MB left for the month and she wanted to know if they should purchase more bandwidth.

Checking with her the following became apparent.

They are still on an 'old' 'Playa 400' account for which iBurst is charging [nailing] them for @ +- R195 for 400 MB.

I mean seriously...
You can get a 'Playa 500' (500MB) package @ R149 per month and
a "Giga 1 Gig" for R199 per month now...

Needless to say what is going to happen next from their side...

In the meantime iBurst happily keeps on charging anyone who has not queried/migrated their 'old' account and will gladly accept even MORE money from the same buying 'top ups' ...

Well iBurst.. expect more and more of this coming your way as you did [and are still doing] your level best to not to inform your existing customers of the price changes and options to migrate...
How difficult can a mass e-mail to all your subscribers be?

It would be an interesting accounting exercise to see what the actual revenue benefit was to iBurst [and is still continuing] by not migrating anyone automatically and possibly factoring in the 'top ups' as well.


On an individual basis it does not take a rocket scientist to work it out...
But a company wide figure would be REALLY interesting...
 
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In the meantime iBurst happily keeps on charging anyone who has not queried/migrated their 'old' account and will gladly accept even MORE money from the same buying 'top ups' ...

Well iBurst.. expect more and more of this coming your way as you did [and are still doing] your level best to not to inform your existing customers of the price changes and options to migrate...
How difficult can a mass e-mail to all your subscribers be?

It would be an interesting accounting exercise to see what the actual revenue benefit was to iBurst [and is still continuing] by not migrating anyone automatically and possibly factoring in the 'top ups' as well.


On an individual basis it does not take a rocket scientist to work it out...
But a company wide figure would be REALLY interesting...

iBurst are making it very clear that they are not there to offer a value for money service as has been spewed forth on numerous occasions by their press releases and statements, but to make sure that they make money while the making is good.

To date, amongst all the negativity that has emanated from the past 3 threads, their representative has posted twice - one a statement full of drivel and the second, a sarcastic comment to try and prove a point.

This is a clear indication of the disregard that iBurst and the management have for their paying customers.

I have asked this before, but I would appreciate it if all those who have been treated badly by iBurst in any way, please forward your complaints to me, along with whatever proof and correspondence you may have. To tackle a task such as pointing out the problems that this company has, requires proof and requires the consolidation of the aggrieved clients past and present.
 
iBurst...

RVFmal, I agree with most of your posts. however don't hold your breath for a constructive reply from those employed by iBurst.

iBurst seem to believe in one way communication only - I feel sorry for their PR firm (although they are just as out of touch as iBurst itself).

To illustrate my point; To obtain a simple data sheet on a modem (not yet released locally) I had to communicate with Kyocera and only after they instructed Antony Mckechnie (Head of Product Development) did he release some of the information I required.

The Cape Regional General Manager, Marco de Vries responds haphazardly to my complaints due to the volume of complaints. (I was referred to him due to the fact that the Client Service Managers in Joburg, could not adequately respond.)

This company does not act in the interest of their clients.

The only way to effectively manage them is (1) to stop using their services or (2) to force them to cooperate by utilising institutions and organisations which they belong to, like:
Kyocera, iBurst Association, ISPA, ICASA and other governmental organisations.

Should you require some email addresses of those that are sympathetic to the plight of iBurst SA's users, PM me and I'll forward it onto you.

Regards

Michael
 
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RVFmal, I agree with most of your posts. however don't hold your breath for a constructive reply from those employed by iBurst.

iBurst seem to believe in one way communication only - I feel sorry for their PR firm (although they are just as out of touch as iBurst itself).

To illustrate my point; To obtain a simple data sheet on a modem (not yet released locally) I had to communicate with Kyocera and only after they instructed Antony Mckechnie (Head of Product Development) did he release some of the information I required.

The Cape Regional General Manager, Marco de Vries responds haphazardly to my complaints due to the volume of complaints. (I was referred to him due to the fact that the Client Service Managers in Joburg, could not adequately respond.)

This company does not act in the interest of their clients.

The only way to effectively manage them is (1) to stop using their services or (2) to force them to cooperate by utilising institutions and organisations which they belong to, like:
Kyocera, iBurst Association, ISPA, ICASA and other governmental organisations.

Should you require some email addresses of those that are sympathetic to the plight of iBurst SA's users, PM me and I'll forward it onto you.

Regards

Michael

I learnt a long time ago not to hold my breath for anything aprt from shoddy service from iBurst. Had I not, I would be dead.

I personally do not feel sorry for anyone that is in anyway contracted or employed by this company to be honest. There are ways to run a business and the way iBurst run theirs, I would not give them the time of day. There was point where I was contemplating selling on their services to my clients, but now I do my best to ensure that no-one touches their products.

Sounds like the iBurst Management Syndrome has infected all the branches then. Typical though as we have been experiencing this since day one with them.

Whilst I will never begrudge a company to make a profit (as that is what we are all in business for) the unethical way in which they do it, is inexcusable.

Then it is high time that we as consumers formed a specific consumer group to lobby each of these institutions. The only effective way to do this is to do it en masse hence my post requesting further information relating to the problems experienced.

I will PM you my mail addie shortly.

Kind Regards

Craig
 
The Cape Regional General Manager, Marco de Vries responds haphazardly to my complaints due to the volume of complaints. (I was referred to him due to the fact that the Client Service Managers in Joburg, could not adequately respond.)

This either points towards too many incompetent staff in their offices, or that the rot have set in totally.

Mr de Vries would do better to start looking for other work.
 
This either points towards too many incompetent staff in their offices, or that the rot have set in totally.

Mr de Vries would do better to start looking for other work.

It is a combination of both.

Problem is that due to his 'superiors' also being incompetent, they don't see it and so the cycle continues and worsens.
 
Reseller getting it's act together

Well seeing as how iBurst is still not willing to send out e-mails to it's customers re. the price restructuring and changes...

It is at least heartening to see that 1 Reseller has (a bit late.. but beter late than never...): (Please add more if you know)

This forwarded to me by a friend...

From: [Edited by Author] [mailto:[Edited by Author]@broadbandexpress.co.za]
Sent: 24 June 2008 04:35 PM
To: [Edited by Author]@gmail.com
Subject: Get more value from your iBurst connection


Dear customer

iBurst recently changed their packages to increase the bandwidth allocations and simplify the package structure. The net effect is that you can now get about twice the value for your money!

I am pleased to inform you that as an existing subscriber, you can now migrate to the new package of your choice. Think of all the things you want to do on the net that you couldn’t due to the bandwidth limits! Now the extra bandwidth is affordable! To evaluate this unique opportunity visit this link which will provide you with a migration calculator for calculation of needs and a form to enforce your migration.
http://www.broadbandexpress.co.za/migration.htm

If you are wondering about the best package for your needs Click this site to view our new enticing packages http://www.broadbandexpress.co.za/packages1.htm

You can call us on 0861 113 823 if you require assistance or advice. Please send us the completed migration form before the 20th of the month to ensure that you will be on the new package by the 1st of the new month.

Month to month customers can also take advantage of the attractive opportunities to convert to a 24 month contract and gain an extra or new modem, router, VoIP phone or even a GPS device!

We can now also offer you access to cost effective ADSL and 3G/HSDPA services and we can even convert your existing iBurst service to any of these, if needed.

We at Broadband Express want to continue offering you the best broadband for your needs and personalised service. If you have family or friends that would benefit from our service, please advise them to call us or send an SMS with the word CONNECT to 34007. They can get more information on our website www.broadbandexpress.co.za

Looking forward to hearing from you.

The BROADBAND team
 
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