The Telkom "experience"

Johnatan56

Johnatan56

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Line is down for:
Tuesday the 21st at 10:22
For some reason new ref # given.

Telkom Supervisor helpful in actually making a tech show up.

The Telkom "Experience"
Telkom techs (4 different)
First one on the 25th (Saturday) (4 days response time...): Can't do ****, exchange is closed on weekends. Nothing wrong at house, will put you on new Port on Monday at 08h30.

Monday comes line is completely from 09h00. (called from cellphone, terrible service, keep getting dropped/put into queues for no reason that last forever (stayed on line for 30 min). Had one when asked for supervisor just drop the headset and ignore us, heard the breathing.) Got an SMS asking if line fault is fixed, really p'ed me off, he messed it up totally, no phone even.

Tuesday comes called on cellphone for assistance, terrible service, 4 different people just drop you when you ask to talk to supervisor or put you in a different queue. Being transferred to different departments each time ask for supervisor (tech->sales->assurance/insurance?->tech). Lady finally gives me a supervisor, supervisor promises to escalate. No response from those she escalated to.)

Wednesday comes, call supervisor in the afternoon. Tech shows up 10 minutes later, goes to exchange and finds cables just unplugged. Plugs it back into the faulty port. Some idiot at exchange blames it as a wrong profile and tells our techie that we must drop profile, we request profile change afrihost (note that the tech said we should go to bayside telkom direct to do it, even though we told him our line was with afrihost. Telkom direct store employee has no clue where he got the idea, let us phone afrihost on his phone.

Thursday some new tech comes around (why always new ones?) checks what our profile is, nothing changed yet afrihost side. (Does not understand that ADSL can be 20mbps? Wtf? ADSL2+ 24/1.2 and VDSL1 55/3)

Friday today, where is the techie? Called supervisor again, says that he should show up today. (16:59 PM as of time of writing). Find out that Afrihost lady, after repeatedly telling her that I only want a profile change and not a package change from 20->10 has changed my package. A John helped sort it out, changed profile to 10 and went to manager to stop the bundle change from going through. Called again to check up on what was really happening, sadly forgot the man's name, but he checked for me, said my line is totally dead, profile change won't change a thing, telkom techie talking nonsense which is what I assumed.



tl;dr

So, what do we have so far?
1. Respone time is 4 days late, called on third day was told we were in a queue and that we must wait for it to be handed to a tech.
2. Broken promise and incompetence. Why is he unplugging the line and just leaving it unplugged?
3. Call center. Ask to call supervisor = hang up/endless queue.
4. Techie has no clue wtf is going on.
5. Afrihost call lady messed up. (I hear your voice again I will ask your number and ask your manager to fire you, spent 5 minutes reiterating that I only wanted a profile change and not a line change)
6. Techie just doesn't show up.

Forced to write from my phone, sorry for typos.
 
Anybody reading this, leave Telkom and run like hell. I have never before dealt with such a bunch of dishonest, incompetent clowns.
 
having same issues, bunch of asswipes Telkom deserves an award for the worst company of the decade and they seem to attract the dumbest workers
 
G3CK0 said:
Anybody reading this, leave Telkom and run like hell. I have never before dealt with such a bunch of dishonest, incompetent clowns.
Click to expand...


Placed adsl order middle of last month, filled in forms organises dates for payment, then 2 weeks no word, contacted TelkomZA, no reply for 2 days!
Ask me for ID, give it them, 1 day later, sorry no order for that ID.
Why the replies are so damn late I don't know.
Called up telkom on phone and they confirmed there's no order for my id.
Even though i have emailed them back the forms, chosen a username and password, spoken to a rep 4 times.
 
They sorted it out after 2 weeks and three days, solution was put me on another port. Just the port was 4mbps, had to wait another day for them to put me on a 10mbps line. Finally got the rebate now (2 hours ago) according to an SMS from Telkom. My biggest issue was being lied to by some supervisors, promises that are never delivered.

The port change I requested from the second technician already, that fixed the issue, but it seems the techies don't listen to customers, except for the rare one that actually did do it and it fixed the problem.

EDIT: Another funny thing, a call center person called me and asked me about my experience, a day after the supervisor lied to me and it became clear he lied. She asked me how well the consultant can speak English, I had to ask her a couple of times before to repeat herself due to terrible English. Of course I put a 0 or 1 for everything, the most dumb question on that list: Would you recommend Telkom? Nobody would recommend Telkom, you imbeciles.
 
Last edited:
Johnatan56 said:
They sorted it out after 2 weeks and three days, solution was put me on another port. Just the port was 4mbps, had to wait another day for them to put me on a 10mbps line. Finally got the rebate now (2 hours ago) according to an SMS from Telkom. My biggest issue was being lied to by some supervisors, promises that are never delivered.

The port change I requested from the second technician already, that fixed the issue, but it seems the techies don't listen to customers, except for the rare one that actually did do it and it fixed the problem.

EDIT: Another funny thing, a call center person called me and asked me about my experience, a day after the supervisor lied to me and it became clear he lied. She asked me how well the consultant can speak English, I had to ask her a couple of times before to repeat herself due to terrible English. Of course I put a 0 or 1 for everything, the most dumb question on that list: Would you recommend Telkom? Nobody would recommend Telkom, you imbeciles.
Click to expand...

Telkom sucks.

Again requested adsl line on 6th was told someone would check availability and contact me, nothing.
Called this morning and no one has done anything since i applied on the 6th, lady was friendly and helpful though, must be frustrating when one person does their job and the next in line doesn't.
 
Hemps said:
Telkom sucks.
Click to expand...

/agrees

Twit from Telkom pitched up to check my line on Thursday.
He left and the so did my internet.

Phone Telkom, only to be told the dude ''broke the line''.

ISP (AH) climbed in and managed to get them to sort it over the weekend.

ISP 1 : Telkom 0
 
Yea, My line has been down for a month now, and telscum still cant sort it out... Funny how you have to pay and beg them to do their jobs.
 
G3CK0 said:
Anybody reading this, leave Telkom and run like hell. I have never before dealt with such a bunch of dishonest, incompetent clowns.
Click to expand...

I couldn't agree more!!!

after a couple of months of ENDLESS phone calls I have now given up and decided to look for a proper WISP instead...hopefully I'll be sorted out in the next week or so.

I can literally write a book about my struggles over the last 3 months.

Sad that a company THAT big with all the resources they have are so bloody useless :/
 
Henry.de.kock said:
Yea, My line has been down for a month now, and telscum still cant sort it out... Funny how you have to pay and beg them to do their jobs.
Click to expand...

+1

Tired of calling Telkom now and being told someone will check and contact me, even tried TelkomZA on twitter who post something and then reply a day later for fark sakes what is the point.
First they lose my first signup, then I have to "re-apply" and get told 3 times now that someone will contact me when it seems to "suit" them.
 
Well there was 2 telkom techies at my house today, and after 4hours we think we know where the problem is. Now they had to go but will return tomorrow to try and pinpoint the problem. Here is the short version: there is a problem on the line that connects my house to the box 600m away from my house. From the exchange up to that box the SNR is 12.1 and at my house the SNR drops to 6. So in 600m the SNR dropped by 6.1. Now according to them somewhere in that line is where the problem is, now I am no expert but a 6.1 drop in SNR over 600m seems a bit steep, I would guess it should be closer to 2 or 3 but not 6. So here is to hoping it is the problem and that it can be solved quickly.

Thank you Karel and Richard for the 4 hours spent to try and track the problem, but it seems like we are going to spend some more time together till it is properly fixed.
 
Henry.de.kock said:
Well there was 2 telkom techies at my house today, and after 4hours we think we know where the problem is. Now they had to go but will return tomorrow to try and pinpoint the problem. Here is the short version: there is a problem on the line that connects my house to the box 600m away from my house. From the exchange up to that box the SNR is 12.1 and at my house the SNR drops to 6. So in 600m the SNR dropped by 6.1. Now according to them somewhere in that line is where the problem is, now I am no expert but a 6.1 drop in SNR over 600m seems a bit steep, I would guess it should be closer to 2 or 3 but not 6. So here is to hoping it is the problem and that it can be solved quickly.

Thank you Karel and Richard for the 4 hours spent to try and track the problem, but it seems like we are going to spend some more time together till it is properly fixed.
Click to expand...

6db loss over 600m is VERY possible. you sure you're not confusing it with attenuation ?
 
Hemps said:
+1

Tired of calling Telkom now and being told someone will check and contact me, even tried TelkomZA on twitter who post something and then reply a day later for fark sakes what is the point.
First they lose my first signup, then I have to "re-apply" and get told 3 times now that someone will contact me when it seems to "suit" them.
Click to expand...

I now get the there's NO infrastructure in my area so I can't even get a TEL line?
 
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