DO NOT USE WEBAFRICA We have been trying to Cancel our WEBAFRICA account for over 1 year. I was going through our banking in October and was horified to see that my cancellation had not been done. I have contacted them through there WHATSAPP chat & via email only to be replied to with a stupid...
I am highly frustrated with this company
First of all you blocked me from my own Fibre at my residence due to an agreement with a former tenant which has nothing to do with me.
Then after numerous conversations both email and here you eventually said ok they will cancel the ISP line you then...
Have I mentioned how badly I want off their network... and their support centre...
So I use to happily run 15Mbps on my 20Mbps VDSL line...
Let 3-4 weeks I'm running under 5Mbps... Initially I thought it was due to a HW problem with my pfSense device.
So I disabled pfBlocker and Suricata.. re...
Once again I have 0.8 mb upload I logged this yesterday and nobody has helped once again same thing today. Why do I pay for 25mb when I never get it. They claim unthrottled but clearly this is a lie. When customer service do finally contact you they are rude and not helpful. Who has the same...
We bought a sectional title in a complex in Parklands, more than two years ago. The complex is managed by a managing agent who is utterly incapable of doing anything. The complex does not have fibre and for the last two years I have been actively trying to get fibre installed in the complex but...
My body corporate has been unable and unwilling to provide our complex with fibre.
It has been two years since I actively started pursuing the notion for the complex to get fibre and they just keep making excuses. The admin of the body corporate has now blocked my emails and I can no longer...
I ordered a black s8 over 2 weeks ago and am still waiting for the waybill confirmation. Telkom is not promising when I'll get it.
I suggest going into a store or trying another provider as they only tell you about the stock shortage after deducting your cash.
Rather a joke - I complained...
On the Telkom "unlimited" LTE package for R799 (Now 300gb capped)
Does anyone know how to check monthly usage stats so I can see that I don't cross the newly imposed limit? A ussd code to dial from the router perhaps or where to view this on the pretty much useless mytelkom site? I know that...
My phone was stolen on 31 July 2016 on the same day, I logged a call with Cell c to blacklist the phone. The agent told me it will take up to 48 hours to do that, as it needs to go to the back office. I was leaving the country on 02 August 2016 and up to that date didn't hear any response from...
I applied telephonically six weeks ago to Webafrica for a fibre connection at my new office. Telkom is the fibre provider in my building, but I wanted to go through Webafrica as they have managed my other lines and internet.
Six weeks have passed and I still have no fibre connection, even...
Good day,
I need some help, on the 28/05/2016 I completed my telephonic order and contract with a sales agent for the 20gig LTE broadband package. I was informed that it will take 3-7 working days for the delivery, ok all fine. On the 01/06/2016 I get debited R399.00 to then get told by...
An open letter to Afrihost:
Just some background context:
Initially I was in the clouds with Afrihost's quick, friendly and efficient support. I wanted to put this here to warn anyone considering them to stay away. Their support has gone down the drain. I moved to Afrihost from OpenWeb...
My ADSL line went out on the 8th of Feb - at the time I did notify Mweb and stated I am worried it might be due to lightning and that the router has been struck by lightning. Be it as it may they tested the line and said it is down and they will log with Telkom. 18 days passed before Telkom...
WebAfrica has overcharged me 10 days ago. I went to all the trouble to explain what is wrong. It is clearly a billing issue. The billing issue has not been sorted out. Today I get an update that it has been referred to the Technical Department by Kevin Batchelor . Why ? it clearly is a Billing...
WiFi Router stop working on 2 laptops. Take laptop to Mimosa Mall Vodacom. Tell me to format laptop first for virusses, then router will work. I do it at great cost. Router have same problems. Beg them for weeks to fix router. They want to test it first, but won't give me a spare router while...
couse severe stress & problems
driving us crazy
inconsiderate
ineffective
passing the buck
problems & costs
service not worth all the inconvenience
stress
taking clients for a ride
unprofessional
unreliable
untrustworthy
useless
vodacom
wasting our energy
wasting our money
wasting our time
If there was a prize for the worst WISP in South Africa the winner by a substantial margin would surely be Wispernet which pretends to operate out of Oudtshoorn in the Cape. I am a client of theirs because I have no option out here in the sticks. It’s mostly-useless Wispernet or complete...
Line is down for:
Tuesday the 21st at 10:22
For some reason new ref # given.
Telkom Supervisor helpful in actually making a tech show up.
The Telkom "Experience"
Telkom techs (4 different)
First one on the 25th (Saturday) (4 days response time...): Can't do ****, exchange is closed on...
I've had problems with my phone (Samsung S3) or the cellc network since the day I got it in March. It would suddenly out of nowhere decide that it had no service and stay that way for a couple of minutes to a couple of hours. The problem would then go away for +- a month and happen again.
I...
<rant>
So I'm trying to log onto MTN's website. Lastpass has my username & pass stored. Website accepts it. Yay.
Then it tells me it needs to send me a new pass via SMS. Weird since I've already got a working pass...but whatever lets do it.
Next it wants profile info (name & email). Weird MTN...
I wonder if anyone else has had the same experience as I have today, driving a buddy around to get his cellphone contract upgraded.
Arrive at Vodacom Shop @ Nelson Mandela Square, all goes well until half way through the process, the system goes down.
Grr. Fine, off to the next Vodacom...